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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

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  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 9,121 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Way less bugs than the Steam Deck! Also very light too.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Has potential… but no

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I solely play Warzone … and its literally impossible due to the software bugs. Game will continuously crash game after game. I’ve had mine for about 4 months now. Save your money and wait until ASUS can produce a quality hand held, other wise just get a steamdeck. You might regret your purchase after trying so hard to like it. The battery life is also terrible. Defeats the pupose of a hand held.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear BrianD,


      Thank you for your feedback.


      We do understand your disappointment and the inconvenience this may have caused. If you are unable to play Warzone and other high-end games and experiencing stability issue with the device, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.


      If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.


      Regards,


      Rodel
      ASUS Customer Loyalty Asus

  • Rated 5 out of 5 stars

    Cool portable pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!!! It’s a great way to get into pc gaming for beginners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus rog ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hand held video game is amazing play online with others its like xbox and Playstation on the go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I absoultley love out ally! Best gaming hand held we’ve ever had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld! Plays any game and battery will last 2 hours for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super powerful gaming computer packed in a handhel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can replace your laptop with this beast of a machine baldur's gate 3 runs at 60-100 fps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy player

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the performance, rapids and easy to play. Way better than the valve steam deck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the Ally since day one and it’s been great. No issues with it so far and it runs games well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog ally extreme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, mega powerful. 100% recommended. On my opinion way better that the steam deck

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this game its so fun to play with and everything all day everyday after a long day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YuuuuRRRrrr

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty dang good especially for my gamepass folks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Superior handheld!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, highly recommend if you get game pass!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally is worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ally is amazing. Got a great deal at Best buy. Totally worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard core playing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best handheld game out playing everything on it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Rog ally I can play anywhere I go graphics look amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work great for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice for someone can't sit and play on pc, but im on the power cord all the time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty beautiful handheld console, I’ve been using it for a month without issues. The only down side is that it comes with windows 11 which is kind a complicated system for a handheld console. It is a hybrid, a computer and a console and sometimes is hard to understand and manage. Besides that, I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves it very easy to set up easy to play games easy download just an enjoyable unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect if you know how to use it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product i sometimes use it more than my actual pc. If you know how to fully operate a gaming pc thab this will be no problem all the games have worked so far just have to change the settings on the games. I have had it since it released and installed a 1tb ssd and i have had no issues, definitely worth the price.

    I would recommend this to a friend