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$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

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    Rating 4.6 out of 5 stars

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    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 102 Showing 2,021-2,040 of 9,121 reviews
  • Rated 4 out of 5 stars

    Great Performance, Low Battery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a beast for being a handheld. You can run anything that would run on a Windows PC. I do not suggest this if you’re not tech savy as there is not really any sort of console experience, its straight Windows. If you are then this thing is great but just make sure you’re near an outlet because this thing dies in less than 2 hours.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok but not great.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept But, if you wanna play competitively this is not it. This is more like offline games. Playing FIFA online or any shooting game online is unplayable. You’re gonna lose. And when I say online games, I’m talking about playing games at 1080p 40-60fps And some are lower than 40fps which I really don’t wanna play games with those fps. Also sometimes it freezes and you gotta hard reset. Goes to deep sleep and the only way to turn it on is hard reset. Battery in turbo is like 1 hr and 20 mins It gets hot. Inserted sd in slot and got my rig Ally slow. Maybe it was about to burn idk. Button on top are too small too. When I saw this I was so excited, I was like I’ll be able to game in my bed. Besides all the faults, after a while it’s tiring holding it. Overall if you don’t care about all those negative I mentioned you should be able to enjoy it. I wish I could’ve enjoy it. Just get an open box for $500 Is not worth $600 or $700

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Raul69,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend updating the BIOS. It is recommended to download and update the BIOS and firmware for system performance optimization. The update takes a few minutes, please do not turn off your computer during the process to avoid a critical problem that the system cannot be turned on.

      https://rog.asus.com/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_bios/
      BIOS Update for Windows
      Version 333
      12.04 MB
      2023/10/14

      If you already have the latest BIOS version installed, we recommend reaching out to our support team at https://www.asus.com/us/support/CallUs for further assistance.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0272" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 4 out of 5 stars

    It's Good, but not Great (yet). I Returned It.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was only playing mostly Steam games on it, but realized that the Steam Deck out does the Ally in that regard. Other than that, the Ally is very powerful, but not powerful enough to make me not need my Steam Deck. So for that I returned it. The biggest reason I got the Ally was to play Diablo 4, but again, that also works really well on the Steam Deck. If you are very familiar with Windows gaming, it is a great handheld. It's very powerful, people get great specs out of games you wouldn't even dream of playing on the Steam Deck. And if you're into juggling updates, worrying if the SD card reader will nuke your card, and constantly wondering you should get the XG Mobile, then this is it. All kidding aside, I wouldn't say it's a good place to start Windows gaming. Just not a great place. Armory Crate does well in managing your library and being able to update your settings on the fly very easily. Being able to play MS GamePass, EPIC, and Blizzard games on the go is also very awesome Also there's no denying it's pretty powerful even if you want to use it as you main computer. But in the end, it wasn't for me at full price. If it goes on sale I'll reconsider. Or even if I win $400 for doing this review, I will surely pick it up again (*ahem* Best Buy). For me, I just wasn't in the market for just okay at that price so it went back.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent IF you can find one with good QC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's cheaper than an OLED Steam Deck and in my honest to god opinion it's a better deal than the Steam Deck because it can run Windows titles. Now, the Steam Deck is a good mix of hardware and software, a page out of apple's handbook. This is...Windows. Asus tried to make it optimized for their device but at the end of the day...windows will be windows. That said, for the games I wanted to play this was more than fine! I really enjoyed it! However that's assuming you can find one that doesn't have gaps, or squeaky triggers, or what have you. I'd personally would check in the store before taking one home. Asus and QC are...like oil and water. But once you find the one, it's absolutely worth it imo. The one negative is the USB port isn't USB 4. it was capped at 3.2 so that we'd buy their OVERPRICED XG Mobile eGPU which hilariously costs more than the unit itself. Absolutely dumb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus ROG Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Really enjoying it myself. No issues at all, some are having issues and it’s gonna happen with a new device. Try it out and see for yourself! Playing AAA games, older games, and everything else is a blast and it does pretty well for what it is! Battery life sucks BUT power banks are available and of course regular outlets are pretty much everywhere. Please enjoy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent as a gaming device or mini pc.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Asus ROG Ally, and I'm thrilled with its performance as a gaming device and mini PC. It has been a godsend for emulation, effortlessly running games from the PS3, Nintendo Switch, and GameCube flawlessly. While the battery life isn't the greatest, it has worked well for me during gaming sessions. With its powerful features and versatility, the Asus ROG Ally is a must-have for gamers and emulation enthusiasts alike. Highly recommended! Five stars!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gaming handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the ASUS ROG ALLY is an exceptional gaming console that has exceeded all my expectations. Its stunning design, powerful performance, impressive display, efficient cooling, and thoughtful features make it a top-tier choice for any gaming enthusiast. If you're looking for a high-performance portable that doesn't compromise on style and functionality, the ASUS ROG ALLY is an excellent investment that will undoubtedly elevate your gaming experience to new heights.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Handheld Gaming PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is almost a month since release day, and my ROG Ally has been proving that is it a capable gaming PC in an handheld form factor. It was easy to clone over the SSD to 1TB ssd and now I have it running all my steam games, as well as do emulation, and run non-steam games like b.net and GoG stuff. Add a keyboard, mouse, and monitor and you have a gaming laptop and competitive with equivalent $700 gaming laptop. The performance is simply unparalleled and blows the steamdeck out of the water by large margins. Windows 11 however is a nasty thing Microsoft has imposed on all current gen x86 hardware. It needs to customized, tuned, and tamed before you can really use any Win11 device, and this is doubly true for ROG Ally. You need do a lot win11 tweaks to get it to harmonize with the way you want to use a handheld PC in the handheld use case. It is a lot of trial and error find the settings you like. Use it with a keyboard, mouse, and monitor/tv then there is less to fuss about but I never liked Win11 in its default settings and configuration. It is best to start off using the ROG Ally with keyboard, mouse, and monitor attached and work thru all the setup., configuration, and tuning of the Win11 installation. When you are comfortable with that then you start tailoring it for handheld use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Windows Handheld Gaming Device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best Windows gaming device on the market, if you don’t want to lug a gaming laptop around. It is super light, sleek, and comfortable to hold and game on for hours on end. The VRR 1080p screen is bright and vivid and makes the Steam Deck screen look dull and washed out. The Armoury Crate software is ok, but this thing is a gaming powerhouse that plays literally any Steam or PC AAA or indie or retro game. Exceeds all my expectations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very impressive for a handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, plays my games smoothly most of the time and it looks great! There are some quirks navigating windows 11 on the small screen and the sound seems to crackle for no apparent reason. The battery life is okay, but you need to bump the settings down to keep the fans from being loud and to stretch the gameplay time. I'm happy with it, but it is not perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wish asus let AMD take care of graphic updates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for portable gaming battery drains to fast for my liking thinking about upgrading the battery my unit had a problem with overheating sd cards so I put a bigger ssd in it with an adapter but asus had fixed the issue with newer models I have heard just wish they where on top of things with diver updates

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MichaelM,

      We understand your concerns about the battery life and the SD card overheating issue. We are constantly working to improve the battery performance through software and firmware updates. We also appreciate your feedback regarding driver updates, and we'll be sure to pass that along to our development team. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Rated 5 out of 5 stars

    Simply amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent a lot of time and research into this decision and held off from a review for the first couple months after the purchase. This is an excellent device and brings a lot to the table for starts. I am an avid pc builder and have built close to 10 high end pcs for either myself, friends and relatives. I own game consoles like the xbox series x on top of that for a more casual set up. So experience laid out, ive done and seen a lot. The Rog ally is no slouch, Asus has done alot since the launch of the device and product support seems strong. Repair-ability is also strong. Easy to change things internally and for the most part those changes dont void your warranty. The device itself is a strong preformer on any title i have thrown at it. For reference getting triple digits in fps on games like fortnite, cod mw2, tiny tinas wonderland and more. I did do some things to debloat windows for preformance gain and have set the vram allocation to 6gbs across the board. This thing is SNAPPY, very speedy when it comes to maneuvering the windows interface. The cpu in this thing is a monster, amazing how so much is packed into such a form factor. And it shows itself when it comes to gaming. It has tons of cool features built in and really makes it a whole experience, never feeling like too much of a drag away from an actual desktop. I havent used my pc in about a month since ive truly converted to main use being this. I can play xbox games via console stream with hardly any difference from my console while on the move. Same for pc, you can stream your pc via steam to the device and control it. The ability of this thing improves almost weekly and Im gonna be the first to say it, i think this is an impressive direction for gaming. I highly recommend the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable device! I use it for gaming and music production

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So convenient to use, and super portable. Some games require some tinkering to maximize quality, and I do recommend playing with it plugged into the charger, for better battery life and quality. I got this along with Elden ring, and it runs fantastically. As someone who travels for work, sometimes you just want to lay down at the end of the day and get comfortable, and this is the perfect device. I would also advise you to purchase more storage separately.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the sd card slot never worked, this has been the best purchased I've made on electronics in the last 5+yrs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More than i hoped for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has gotten a lot of updates and asus has been supporting it greatly. Windows can be a blessing and a curse in that you cant just play a game. You have to stay on top of those updates and they are found in multiple places armory crate snd asus app for drivers, including the standard windows updates. Once you get through that the armory crate has a ton of options and you can take your time learning all of those. Only downside is battery life. I get normally about an hr and a half off the charge. Expect to not fully max out on your games and play mostly on meddium settings. Some may ask then why even have the options. Well becuase it comes down to choice and what you prioritize as more important when gaming. This is influenced by what you play and how demanding it is. Some simple games and side scrollers you can go crazy with. Some games have great scenery so you want textures and resolution maxed without effecting game play to much, in that case you lower other settings. Windows handheld is all about choices and tweaking things to get the most of what you want from that particular game. The ability to play more demanding games with compromise is the point of this type of device. Where as something like a switch they make the decision for you and just plug it in. With windows you have full access to steam, epic's game store and xbox gamepass. Its delightful and at a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is always room for improvement, so I want to be clear that software is not 100% perfect. Armory crate can be buggy and running windows on a small touch screen poses some extra difficulties without a keyboard. Initial setup was confusing since I did not setup an additional keyboard which is needed to create a virtual keyboard to access the wifi which is required on windows 11. Excellent screen, nice controls, very quiet, and it is compatible with windows games!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full Windows on a Handheld Device is Compelling

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is this device perfect? No. Is it better than its competitors? Yes. I sold my Deck a week after buying this and I have to say, while it can be frustrating at times, the hassle is worth it to have full Windows on a gaming handheld. When this thing works well, it is a game changer no pun intended. The screen and ability to play true AAA games on the go is reason enough to buy. I HIGHLY recommend it to anyone that is more tech savvy and looking for a gaming device!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good portable for gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good portable for gaming I think this is the best portable gaming solution on the market right now. Excellent build quality. I tested several games and everything is fine. There was one problem that the back button creaks sometimes. But other than that I highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Windows is the Best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it so I could play games when I'm away from my main desktop computer. I have a laptop PC I use for non-gaming stuff when away from the desktop, I have a main desktop PC I use for everything, and I use this ROG Ally for games when I'm away from my desktop PC. What can I say? The ROG Ally is awesome. It uses Windows which is the best thing ever. Having Windows means I can play millions of games I can't on any other device. I can play DOS games all the way up to today's games. That's 40+ years of games. I can use the controller in the ROG Ally for DOS games. I can set-up the controller to use for any game. I can use the thumb stick for mouse driven games if I wanted to play any. It's not as good compared to an actual mouse, but all you do is move a cursor around with a thumb stick, it's easy peasy. It's not rocket science. The software that comes with it is easy to use. Windows itself is easy to use. Windows has been around for almost 40 years now. Everyone should know how to use it. The Armour Crate it comes with it also easy to use. It's really great how it put all your games into one place so you can easily start them up. On a bonus plus side, this can also be used for anything, from Photoshop to video editing to anything else. It's not as powerful as a desktop PC can be, but if I ever wanted to use it as desktop PC, I could easily do that. I just plug it into a monitor and add a keyboard and mouse. All of a sudden I have a pretty competent and powerful PC I can use for anything. I didn't buy it for that, but I have that option if I ever wanted to. It's like a small portable PC I can use for literally anything. Really cool device. I'm super happy with it. Experience has been awesome. Windows is the best. Armory Crate is the best. Hardware is top quality. Performance is awesome.

    I would recommend this to a friend