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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 119 Showing 2,361-2,380 of 9,121 reviews
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Exceptional Gaming Handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This an amazing device on the bleeding edge. Windows has little quirks and isn't setup for a handheld, but Linux can't beat its combability with games and ant-cheat. It's fast and the 120hz VRR screen is bright and just amazing for a handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    They are wrong!!! This is a real gaming PC.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not a handheld gaming device. This is a powerful handheld device that plays games. With Windows 11 and Office 365 cloud sync, I leave my laptop on my desk grab this and I can work then game, game then work u get the picture. I work in IT security and use both Mac and Windows along with my tools these laptops makes my bag very heavy then the power brick for the gaming laptop easily over 25lbs. I grabbed this my backpack feels like air now. If you are a bit on the Geek Squad of things. (Shameless plug lol) I have a Doc that allows full 30 honestly this can take over as a daily driver. I render a video faster on the Ally than my Mac Book Pro. Crazy!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Im a happy camper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is the best handheld pc out there. Although I knew the battery life was horrible, im impressed by everything else it offers. I am truly happy with this purchase. If you are someone who just wants to sit on the couch or has short commutes, I recommend this.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Its just awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, yes. The battery life isn't great. But the thing pulls power, and has something to show for it! Its been a wonderful device to have around for quick easy gaming in a pinch, and with a usbc dock it even does well as a mobile workstation with portable peripherals! I'd buy it again in a heartbeat.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Great handheld gaming device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have loved my ROG Ally and being able to play games everywhere in my house. It plays most of my games very well. It is also a great Nintendo Switch replacement with my emulated games. I did have an issue with the SD card reader, but ASUS was quick to RMA and fix the issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product literally can play whenever I want battery life isnt that good but I bought a power bank and it works great

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A little powerhouse!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we’ve come a far away from things like the game boy when I was a kid. This device is just awesome! I was playing Forza last night really enjoying myself. Then I shut that down and I used it like a Windows device and checked my email and ran my favorite Windows apps for about an hour. Yes, this thing is a beast at playing games, but it also can be a productivity device which I enjoy. Yes there are cons that people mention like battery life which is short! For me, though this isn’t a big problem you kind of know it going in that this is not necessarily going to get you 10 hours at the office, but it’s not meant for that. I would definitely recommend the external optional doc from Asus for this device as they give you a longer cord and the ability to run it through HDMI. Overall, this is probably the best product I’ve bought in quite some time, and it filled a niche that I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great portable gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freedom to play any game I want from my favorite childhood games to new PC releases. Easy launcher and good standby battery life. Doubles as a home PC for when I do want to use a full windows desktop experience. Only downside is battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 4 out of 5 stars

    Excellent handheld rig.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. The only issue is windows 11. Sometimes you need a keyboard and mouse and the touch screen and pop up keyboard just aren’t going to cut it. The true winner here is the screen. It’s amazing and gaming on it is a joy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love it! everything that i expected but even more! its a little computer i can take everywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog Ally Handheld PC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs smooth. Looks great. Have had a lot of fun playing Diablo4 on it and a handful of other games on the go when I travel. Only lost a star due to low battery life and rough start before new updates fixed the bugs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Dream device for casual and retro gamer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for casual gaming and as a handheld pc. Can easily use steam and other launchers. Looks and feel more premium than steam deck. Two minor issues i had: squeaky triggers and low quality when playing aaa games. Casual gand retro gamer will have an amazing experience!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    ASUS ROG Ally is a strong performer.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such an amazing performer. So much better than the other options out there for quick on-the-go gaming and that is without compromise. I think if I were to travel for business I would take this for use on the plane, and as my personal device. I usually take 2 laptops with me but not anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Yes it’s a handheld pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For anyone that keeps asking it’s a handheld pc, yes it can connect to a monitor you just need the docking station. The speed is ridiculously fast and the graphics is amazing like only handheld that has a 1080p not even the steam deck. I play it every where on my break at home road-trips on the plane

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 2 out of 5 stars

    Returned mine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-ordered mine, but unfortunately I've had to return it. My device was faulty- didn't read memory cards correctly, was overheating and battery life is a joke. Screen is great, general quality is ok. Bestbuy manager was not very nice. Didn't want to return money for faulty device, after a while of unpleasant talk offer store credit... - that why my rating is lower.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PatrykZ,

      I'm sorry to hear that you are experiencing multiple issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit, but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018122-0042) for us to better assist you. Thank you for choosing ASUS.


      Best regards,
      Schottky
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Almost 5 stars!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. Plays all my pc games with great performance! The battery lasts about 1 hour when running Ultra settings and turbo mode so that might be the only reason it doesn’t get 5 stars. Otherwise just plug it in when you need to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, battery could be improved. Overall good purchase

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Lola,

      Thank you for sharing your experience with the ROG Ally. We are pleased to hear that you consider it a great device and a good overall purchase. We sincerely apologize, however, that the battery performance did not fully meet your expectations. Your feedback is valuable and will be passed along to our product team.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0633" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Portable gamer's device of choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays any game that windows can play which puts it ahead of the Steam Deck. Battery life could be better and a few bugs which most new devices will encounter. Portable entertainment device for the avid gamer and a full windows experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Great Piece of Hardware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a fantastic device. Runs any game I’ve thrown at it, including some that had difficulty running on Steam Deck. The SD card issue has hit me, unfortunately…but I expect that to get ironed out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Optimize to get full potential!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit, pretty powerful once optimized (1080p not needed for this screen size). Gotta love the RGB too!

    I would recommend this to a friend