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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 9,121 reviews
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am impressed I’m using it more than I thought I would using it for Starfield and fallout games mostly only down side is battery only lasts about 30 minutes so might not work as well for long flights? And storage space, games are getting bigger so more storage would have been nice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Next Gen Console!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This console is impressive. It feels like a really next gen console with a lot of power! I can also say it’s a gaming laptop replacement. Asus just needs to make a better dock and more accessories. A lot of power + Portability + Game Pass + PS Now + Steam + a lot more!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Overall a very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and games play very well. Took me a long time to get used to the fact I'm holding a PC in my hands but loving it. There's a lot of little things that the device does not tell you so I do recommend watching "## beginner tips for rog ally" videos. The reason it isn't a 5 is because of two things: storage space and battery life. 512 GB is incredibly small for this device. The way games are going now you can't even fit to COD Warzones in the device. Battery life is also very short. I usually get around 3 hours of game time using the middle options of power usage I couldn't imagine using the higher settings.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Found time to play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ROG Ally. I enjoy gaming but find I do not have as much time to play at home on a PC or console. This brings PC gaming with you in a portable format with decent PC performance. It is not a high end game PC, but it is decent enough to run most games at mid/lower settings very well.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with it so far. It’s really not as hard to use as some people say and so far has played the AAA games I’ve tried to play very well. Battery life is my only real issue, I’ve been playing persona 3 reload and it lasts for about 1.15 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Just buy it. (Z1 Extreme edition)

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the best purchasing decisions I’ve made all year. It’s been able to play anything I’ve thrown at it. The screen is beautiful and VRR is a god send. Supports Gamepass, PS+, Steam and much more! Pick one up while it’s on sale. It’s an incredible value.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE ROG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ability to play Steam games and other platform games, great graphics all for a reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great but sd reader is not good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great graphics and great gameplay but like most users of the platform my sd card reader has problems within the first month hope they will fix this problem with future devices.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The best PC handheld.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, compact, and large enough to play Retro, PC, and Emulators comfortably. The ally balanced the Power and Price, yes you can get a slightly faster machine for way more or a slow 720p for less. This hit the sweet spot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Great screen, great performance

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better sceeen than the steam deck, way better color accuract, saturation and contrast. Performance is about 20% better than the Steam Deck at the same 15W power usage. The software side is still a bit buggy but shiild improve overtime

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG asus ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming hand held! Works and runs smoother than I ever thought. One down side is the battery does not last very long. But overall a great alternative to a PC

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 3 out of 5 stars

    Great portable gaming machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system to bring with you when going on a long car ride or taking a vacation. It’s able to run most AAA games at low settings and Indie games perfectly.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Didi,

      Thank you so much for the feedback. We are glad that you are happy with this product. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0609) for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    The Overall Best Gaming Handheld STILL!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gamer of 35 years here, and former gaming PC seller of 8 years. Easily one of the best handhelds out there, and I've compared them all. Depending on the model you are looking at (the X is the go to if you want the best), for the price points here you're just going to have the overall best gaming handheld you can get. Now with all the OS/BIOS updates being smoothed out, it runs like a dream and if you know how to navigate Win11, you're going to be just fine. The docking potential is amazing but in handheld mode, the 1080p 120hz is just untouchable. Speakers are incredible, it's comfy, light, and you can customize the entire control scheme and switch it on the fly.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Gaming on the go

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new favorite gaming system by far. The portability makes it easy to throw in your bag and game on the go. Only gripe I have is battery life could be better but other than that it's an awesome device for the price. Make sure to buy the Z1 extreme version.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Love this device, my favorite purchase this year

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is awesome if youre into PCs. If your a console player this might not be the device for you as this can play games but do a whole lot more than that. Its pretty much having a gaming laptop but in a handheld portable form factor. I love that it runs windows out of the box and when add a mouse , keyboard, monitor, its a full on PC. Since this is a full on pc its not plug and play like a console or like steam deck or switch. This device is in a leavie of theor own Upgrades are coming daily to make this device run the best possible. The reason im not goving it 5 stars is that it cant run batocera for all my emulators when every single PC i own can, even a 10year old PC. They need to fox this asap and ill update thos reciew to 5 stars. switxh and sd. This device in its own league. I waasa

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation
    Best Buy Employee

    Rated 4 out of 5 stars

    Good not great

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Extreme useful as a mobile computer and gaming system. It just runs a little too hot and doesnt hold charge long enough for me to give 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Exceptional Handheld!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I've had a blast playing games on the go with the ROG ALLY. The storage is deceiving for how well it runs, and when it comes to the gameplay and comfortability in game, I enjoy playing all sorts of genres like racing, RPG, Shooters and basic just drawing and graphics. 10/10 would recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Good deal when $500

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only achilles heel of this device is the storage capacity. 500gb is not ever sufficient, however you can upgrade the storage to 2TB for around $200. However, you’d might as well just get the upgraded model for $50 more on top of that. This device is for people who want to play games that have downloadable addons or run third party anti-cheat software like Destiny 2. The Steam Deck cannot support anything beyond the base games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh man. After wrestling with the decision to pick one of these up for a few weeks I finally pulled the trigger and I'm glad I did. This little bugger is shockingly powerful. So far I've tested; Cyberpunk 2077 - I used Steam Deck presets then nudged a few settings up, even some light ray tracing. Consistent 40fps average. Like A Dragon: Gaiden - 50+fps with all settings maxed Baldur's Gate 3 - mostly high settings with a few things bumped down, plays great. Cutscenes look as good as they do on my desktop. The Witcher 3 - can do high preset with no changes or ultra with a few things bumped down to med/high, consistent 40+fps. Don't even touch ray tracing, instant sub-20fps. All in all, this thing is a beast. My only complaints so far are with the controller; buttons sometimes stick a little bit (they might be a little loose in the case) and the sticks feel a little floaty. Very comfortable otherwise.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great device, would recommend!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Ergonomics are okay which the Xbox ally improves upon. Battery is okay as well for light games, but I'll usually stay plugged in for more intense games

    I would recommend this to a friend