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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 123 Showing 2,441-2,460 of 9,121 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are familiar with using Windows OS then you should not have any problems using this device. Powerful handheld device and works great on the go. That said, be sure to bring a power brick with you as the battery life on this device suffers, which is expected due to the form factor.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Travelling Gamers rejoice!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for gamers on the go a lot. Very impressed with how well it ran games of different genres. The console is very comfortable to hold. The only real mild complaint I have is that the battery life. Depending on the game and settings the battery can drain somewhat quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful handheld device. Setup can be tricky and some things are a bit finicky but overall, it plays all my games I want to play at reasonable settings with a gorgeous screen, great sound and meh battery life (though that doesn’t bother me at all). I’ve had zero issues since I got it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Handheld for those with pockets of time.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this handheld. Some people complain about the battery life, but if you're not playing AAA games, it's not a problem. It's also not a problem if you're like me and you don't have large stretches of time to devote to gaming. If that sounds like you, save the money and buy this one instead of the ROG Ally X. The 512GB of storage is a bit small but that may not matter if you're someone who only plays one or two games at a time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Best handheld device on market

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pr order my ally on announcement day. Best handheld gaming rig by far. I do not own a steam deck, I did not like steams software (personal reasons) and they launched with terrible specs. I do own backbone and Cloud system. The Ally has solved many problems I’ve had over the years trying to get “mobile” PC gaming. ROG Ally is awesome. My two issues why not 5* as everyone else, battery life, however I knew going into and will be connected to a wall most of the time with my 9’ foot cable. Second, RAM. Why oh why ASUS did you not put 32gb or allow upgrade. 16gb too low for gaming and experience crashing due to other systems not having enough RAM. All in all, happy to see the bar set decently High, for other competitors.. give us more RAM and upgradable analog sticks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best pc handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is the best, i absolutely love it. I built my own pc around feb this year and eventually it stopped allowing me to play games, then the Ally came out and its amazing. The graphics is very nice, its fast. The battery dies fast but i usually keep it plugged in if im gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 5 out of 5 stars

    Very content!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I really enjoy everything so far about the Ally. It’s doing everything I wanted it for. It runs Fallen Order and Baldur’s Gate at a playable FPS. Only thing to bare in mind is the battery life could be better, but that’s about it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Phenomenal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the initial turn on it was rough but after doing the updates and a few weeks later it’s been phenomenal been playing Diablo 4 and I am loving it battery could have been better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great handheld gaming device

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super useful device for playing indie games and helping clear out your backlog of older AAA games. If you're more technically inclined the ability to stream to it from your main gaming PC is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Better than the steam deck.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The display is amazing. The speakers are loud and very clear. The OS is windows so don’t expect perfection since we’ll it’s windows OS. Battery life is so-so really depends what you’re playing. Also, if you put an sd card in it there’s a set up process so go to YouTube and find tutorials.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    If you have a steam deck youre still winning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rog Ally has alot of specs that look better on paper but when you are using the device the cons start to show. The steam deck is a much more comfortable device its very apparent when picking up one device and then the other. The rog just seems like looks was more focused on than the actual hand-fit of the device. Battery life on rog ally is terrible. Be prepared to always be plugged in. Could be due to windows. The steam deck is easily getting 50% more battery while gaming. Steam os is great and hopefully we can get it on ally soon. If you have a steam deck KEEP it and if you want a handheld go for steam deck as the rog ally is still a bit experimental. The steam deck is a more practical device at the moment also being a few hundred cheaper

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A excellent gaming handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving it cuz I'm able to play some of my favorite games on the go or on the big screen if I needed to that normally you can't do on other devices.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Portable PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device, was deciding between this and the steam deck. Glad I went with the Ally, I prefer the versatility versus being confined to steam games only. With the ally, you're able to use different launchers such as xbox games, EA, and ubisoft to name a few. Of course, since it does run Windows 11 the Ally does support Steam as well. Also appreciate being able to add memory with a micro SD card since the Ally only comes with 500GB and games nowadays can take up more than 50GB per install. Only issue is battery life but that's expected due to the power draw of trying to run the latest games. If you're looking to play more than an hour on battery then this may not be the right fit. I don't mind it since I'm usually near an outlet but I could see how it can be annoying since it defeats the purpose of it being portable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome device!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. I love it! It’s perfect for all your single player games. I added steam os and it’s even better

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Experience! Awesome Handheld!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been really impressed with this handheld. I've thrown a lot at it and barely had any issues. Once you tweak the settings a bit, it'll run anything like a beast. I tend to keep it plugged in since I'm not a huge traveller, so it substitutes my gaming PC when I'm too lazy to get my butt out of bed. Asus' support seems to be neverending. They seem passionate about pushing this product and I'm glad to see a company supporting something so heavily. I immediately upgraded my SSD because 512gb is hardly enough, i do wish they would've went the same route as Valve or Lenovo with offering higher memory options, but the process of upgrading is so easy it kind of doesn't matter. (Unless you're a real stickler about it.) I was skeptical at first, being my first handheld and all. But I don't regret this purchase at all. Great job Asus!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best steam deck alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does everything the steam deck can do and more due to it being full windows 11, game performance has been great. The only problem is the horrible battery life, be prepared to carry a battery pack or just stay close to an outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pc gaming at is best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming system for on the gaming are around the house

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty cool stuff, but.......

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Ally is a interesting device with a great deal of potential. It a full windows 11 experience. Unfortunately it's stuck between being a hand held gaming device and a PC. The Ally doesn't know exactly what it wants to be. Playing the menus will give you better performance, and battery life. You really need to come at this as a PC first and a hand held second if you want the most out of this. You can't treat this as a Steam Deck because that is a different beast all together. You can approach it as a gaming device first and some people are forgetting that. My biggest complaint about the Ally is the battery is garbage. There is some other nuances with the device that can be fixed with firmware updates. Overall I've enjoyed my time with the Ally.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rog ally is awesome.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is a handheld computer it is so very awesome and extremely fast. Plays all my favorite games. Only wish the battery last longer but i carry around an external to help suppliment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Power in your hands

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device!! much more powerful than the steamdeck and loaded with features. Your entire Pc arsenal of games is at your hand. The biggest downside is the battery life but in all truth this feels more like a handheld laptop than a handheld console. Still, I would highly recommend.

    I would recommend this to a friend