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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 125 Showing 2,481-2,500 of 9,121 reviews
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    It's good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a pretty good product. You can actually replace your desktop pc with this if you dock it. Handles games very well, but will require some know-how to get the best results. I'd only recommend this to enthusiasts who are willing to know the ins and outs of the device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    best handheld

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no complaints. best gaming purchase i’ve made in a while.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ASUS has a winner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS has come in to the handheld segment just right. I have the Steam Deck and the GPD Win Max 2 6800u... performance the Ally is the winner. I play mostly shooters on my devices. Upgraded the ssd easier than the steam deck. About comparable battery life running higher than 720p.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Could have been 4.5 stars but just had a few issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It pains me to give this 3 stars, ideally it could be a 4.5, but I’m going to get into it here. I have had many gaming laptops, desktops and a steam deck. It seems clear to me that these are fairly cheaply made and software needs work. First the software and performance : the asus software and the easy access to helpful controls is very nice, and overall the interface and controls just on the desktop work great and I like how they have this device set up, especially after using a steam deck I was thinking it would be hard for a windows device to match or get close to the user friendly handheld interface of the steam deck, but I think this device did a great job. However, I am getting simple applications like steam, pcsx2 and even task manager freezing on me currently and it’s frustrating at times. It doesn’t happen enough for me to freak out and contact support yet, but it is noticeable and there is definitely something wrong in the software. That being said, when it’s not freezing, the performance is fantastic and running games off an sd card haven’t been a problem so far. Build quality and design: The materials don’t feel like anything special to me, actually feel like a cheaper plastic than the steam deck, especially the buttons. The sticks and buttons feel very cheap and disappointing, but they work fine. The thermals design seems to be very good and the device feels better in the hands than a steam deck, a little smaller, and doesn’t get as hot. The touch screen works well, but mine has a very small dead spot(or bleed spot?) that you can only see on a black screen, and it’s so small you would never know just glancing at it, but it’s still there…you get it. A huge complaint I have with the design is that the right stick is a little too low where it’s more under my thumb knuckle instead of my thumb pad if that makes sense. So you have an awkward angle to use it, It’s Not a deal breaker but worth mentioning. Another problem I have with the sticks is that they are in a dugout bay which is a dust trap if you work much with electronics, and to make it worse, if you move the stick all the way to one side you can just slightly see through the to the motherboard through the side, so the dust may get inside easier, but I may just be paranoid. Another small complaint is the usbc port not being by itself makes it harder to plug in in the dark. Conclusion: While I love the performance, look, and interface on this device, I had to dock it due to a manufacturing error and just cheaply made components, like of all things to cheap out on, why the buttons!? Overall though I would recommend it at the price if you don’t want to spend over a grand. Hopefully with firmware updates some of my issues will clear up. It is absolutely a pleasurable experience to use this device, when working properly, and I am very much enjoying it.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RhysV,

      We definitely understand the impression this may have created and we hope this will not be a long term lasting impression as you have chosen ASUS as a trusted brand for excellence. Rest assured we will make a note of this review and have it passed on to our team for a review. We do value our customers and take negative customer service experience very seriously. We definitely understand and we value your feedback and concerns as this will aid in any improvements that need to be made. Normally, ASUS provides one year warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage.
      For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306022696-0002) for us to better assist you.

      Thank you for choosing ASUS.
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The ROG Ally is a fun, handheld gaming PC!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying the Ally! I’m new to PC gaming so it’s been a bit of a learning curve with some aspects of the device but overall it’s been great. No issues with the Ally whatsoever. Anything I’ve struggled with just took a bit of time and patience along with a lot of YouTube and the official ROG Ally Discord. I know some buyers have had legitimate hardware issues. I think many folks bought one expecting a game console-like experience and unfortunately they got more than they expected. For longtime PC Gamers, they knew what they were getting into. The gamers that didn’t have the patience to learn the Ally’s ins and outs are the ones returning or exchanging the Ally thinking is something is wrong but more than likely is just user error. TheSteamdeck also had growing pains when it was released a year ago. Those who were patient and stuck with watched the Deck get better with time. Same will happen with the Ally. Patience and understanding is key.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Incredible Machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hand held is quite literally everything I've ever wanted. It's a switch and gaming PC all in one. I can emulate everything up through PS3 flawlessly. And I'm even playing BRAND NEW PC TITLES like Jedi Survivor at 40FPS in medium settings. It's crazy. LOVE this thing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld Gaming PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hogwarts on the go? No problem. Cyberpunk on the go? No problem. GTA 5 on the go? No problem!! This thing can handle anything!! Buy it now and dont look back!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good try Asus

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea is really cool was hoping for alot sense it had AMD iGPU. Was a little disappointed. When ever I tried to use it it froze because of windows and memory issue i’m guessing. And the one demo I wanted to play in it kept crashing FF11 benchmark (that can run on a potato) and every time i ran it on high kept getting directX 3d crash. Installed direct X make it work on low setting not high. I think it needs a switch to make it use the controller as just a controller when your gaming as well. Still hoping for my handheld PC. I feel like its the netpicky market your going to sell this too and it’s just not there yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Device. Little difficult to navigate windows

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a steam deck before I purchased the Rog Ally Z1 Extreme. The device and game performance is 5 star but Windows is a little difficult to navigate (especially with the automatic mouse mode not working properly). The Armory Crate software has been getting better but still not as easy as SteamOS is for the steam deck. Once Asus releases AFMF drivers, the Rog Ally Z1 Extreme should be an absolutely amazing machine (AMD's version of Nvidia Frame Generation). I did have a MicroSD card die, but that may be because it was a low quality drive. Testing with a high quality Sandisk and has been fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Could Be Awesome, but Not Yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just returned. Setup and updating took a while. Performance and screen were great, but the armory crate menus were so clunky and froze. I expected bad battery life, but this was worse than I could have prepared for. Sticking with my steam deck when/if ASUS releases some fixes or has an inevitable pro version in a few months. I know they don’t have the best track record with customer service though

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JamesL,

      We do understand your disappointment and the inconvenience.



      Usually, the system freeze or stability issues with the device are resolved by a BIOS update. Also, making sure Windows and drivers are up to date. BIOS and drivers are posted at: https://rog.asus.com/ph/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. While accessing cloud games or web applications, please ensure the unit has access to an established router and internet service is working properly since poor and unstable internet connection will definitely affect system speed and performance.



      If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.


      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    A Must Buy!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is awesome, it’s light weight and very capable of handling everything that you throw at it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great device, needs polishing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been with this device for two weeks and its amazing. Battery life could be better but overall a fantastic on the go device. Needs polishing but im confident it will be an even better device after a few months.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Excellent device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is crazy. I love it. I have both this and the Steam Deck and I much prefer the Ally. Screen is way better, more powerful, runs Windows 11 out of the box, and is way more comfortable to hold.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    One of my best purchases in a long while

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this every day since I got it, the only down side is the battery but I replaced mine with a bigger one so now it's perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    asus rog ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all in all i think its a sturdy solid device, it plays most AAA tittles well. i would not say excellent because as one other on this review said it could be better. not by a lot but it could be a little better.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Still running

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this for a while now and it still Performs great on most of the titles I want to play. The older model had its issues but it’s been since fixed on the newer ones.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just pull the trigger

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I’ve always had an appreciation for mobile computing and mobile gaming even though I hardly ever go anywhere. Some people say windows 11 is a detriment to this device, some say it is its greatest asset. I believe the truth lies somewhere in between. The bottom line is this….I can play pretty much everything in my steam library and what’s more, I’m not limited to only steam games like this devices competitor. Yes I’m aware there are workarounds for that device but on my Ally, no such workaround is necessary. It’s a gaming pc without a keyboard and mouse with a high refresh rate display. Which brings me to my other favorite feature. That display is gorgeous. It is pricey, no getting around that but hey what even is money anyway?

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Almost perfect...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it's working, it's fantastic and would be the best gaming handheld. BUT with the many hardware issues, SD card reader and joystick issues, it still needs some time to sort things out for it to be perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Awesome.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works great runs fast. I’m constantly on the road away from my pc so this is a huge help for those boring downtimes away from home. Would love it even more if it possessed more storage and vram but what you get is still very useful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It’s awesome but it’s expensive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Runs pretty much any game I put on it. The battery life could be better especially for the price you’re paying. I also wish it had a black version. White gets dirty pretty quick

    I would recommend this to a friend