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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 9,121 reviews
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 2 out of 5 stars

    Flawed but has potential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is Flawed but ultimately shows the potential for this platform. I would not recommend buying this iteration and wait for the next version. I pre-ordered the ROG Ally and have been gaming on it since day one. It's been clear since I first turned it on that this is basically a beta product for Asus. From bios/software issues to hardware issues, this device needed more time in the oven before being released. One example, Asus released a bios update which drastically dropped the device performance and took weeks before they fixed this issue. Another example, there is a known issue where the SD card slot gets overheated potentially causing actual damage to the SD Card and/or the SD slot. Its not all doom and gloom, the screen is great, gaming on it is better than my steam deck. But I would recommend waiting a while to see if they fix the issues or wait until the V2 of this device comes out.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gunther,

      We truly appreciate your feedback on the ROG Ally. We would like to know if you are currently experiencing issues with your unit, if yes you can reach out to our support or Best Buy for further assistance. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0081" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top 3 handheld PC’s forsure it being 3 years old still holds up great with AAA games

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Good.. but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do I wanna use this over the steam deck. Hmm, probably not. Its an impressive device. but it would have been more fun of the sides were removeable just like a Nintendo switch. slide in joysticks for games. Slide in a key pad and mouse combo for other stuffs. The gaming experience rivals the steam deck which could be gotten for a little over half the price. overpriced.. yes. this is for you if you want a strictly windows experience on a small screen. Also the joysticks don't make it useful for anything else than gaming. Not the brightest as a portable pc. 699 dollars will get you steam deck or an xbox or a ps5 or even a nice laptop if you have the time to deep search deals.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    All your pc games on the go!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experience has been pretty good so far! Still needs some optimization for gaming performance and battery, but future software updates should help that. Great to have all my pc games playable on the go!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld in the market right now. I like how the rog ally preforms and how a powerful it’s but the only down fall is the battery life. But it’s still my favorite device so for when it come to a portable gaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device and crazy performance.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device, love the screen resolution and quality. Would def recommend if you have a steam deck this one is a must try. Just don’t expect great battery life. Keep it plugged of bring a decen battery bank and you will be good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little machine that allows me to play most of my games like WoW from the comfort of my couch. It does get a little hot after prolonged play sessions but has still handled everything like a champ.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    awesome machine!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, runs games good, feels great, BUT the sd card reader has issues. and i got 2 of them and they both do.great price made it worth it tho.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best Handheld on the market.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic console. Very easy to use and great for road trips. Would definitely recommend for anyone looking to get into mobile gaming. Runs quiet and in turbo mode has the best graphics of any handheld I have ever used. Games run super smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The asus rog ally is like a dream come true. As someone who was very involved with the umpc market before it crashed over a decade ago. If you look past the sd card issue what the ally is capable of is amazing. Can't recommend more

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great product, but lots of flaws

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disclaimer - I play both console and PC games on a regular basis, but I'm not a hardcore gamer. This is more of a casual gamer's review. With that in mind, I'll say that this product REALLY impresses me, especially the screen size and ergonomic design. I can play on this for hours without my hands feeling cramped or tired, and I like the screen and design much better than other handhelds in its class. *BUT* there are some important things to know before you buy. One is that you can't really play for hours unless you're plugged in. The high-performance mode of gameplay is only going to be active while you're plugged in to a power supply. When you're not plugged in, performance does suffer (it's a slight change to me, but hardcore gamers will definitely be bothered by it), and you also only get about 1.5 hours of gameplay out of it when unplugged (maybe 2h if you're lucky). Another major downside is the lack of ports. There's a headphone jack and it does have the ability to connect via bluetooth, but there is only the one USB-C port. You can plug in devices (I use AR glasses with mine), but you can't plug the Ally in to charge while anything else is plugged in to it. You need a very special adapter to be able to do that (I tried a handful that didn't work, so do research before you waste your money). Lastly, and to some people very importantly, the Ally is famous for burning through SD card slots. I'm not 100% clear on whether it burns through the cards or the slot itself, but so far it seems like the majority of reports say that it's the slot itself. Sure enough, we purchased an SD card for extra storage space, and within 1 week of play the Ally already couldn't recognize any SD cards that were plugged in. I'm not a techie, but it seems like putting the SD card slot at the hottest part of the device wasn't the greatest idea... Anyway, in summary, this is a good product but it DEFINITELY has its limitations, and I would make sure to do your research and confirm these are all OK with you before you shell out the money for one of these!

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Virginia S,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the SD card reader issue you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. Please note that there will be updates for the ROG Ally in the future that will improve overall system performance and stability.

      Allow us to make your experience with ASUS a better one. Based on the issue described, we recommend following the steps in the FAQ below to troubleshoot the issue. In the event the issue persists, feel free to contact our support team at https://www.asus.com/us/support/CallUs to investigate further the problem or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0283" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1051166 Asus

  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    The Alley Rog Z1 extreme

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its looks nice and feels nice in my hands but the battery doesn't last long and the updates after updates and still updating the performance and system software and good luck trying to configure the M1 and M2 extra buttons in the back to be usable in games and this was the only reason why i bought this so i can play diablo 4 but other than that you can play games watch movies just like a small pc about the size of a game gear probably a tad bit longer lightweight keeps you warm in the cold oh im looking forward for the winter storm..

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018106-0208 ] for us to better assist you. Thank you for choosing ASUS!

      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Extremely happy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to try out, and loved it. Screen is amazing. Windows 11 works great on it. Super customizeable to fit any gamer's needs. Worls extremely well for xbox gamepass. Only downside: battery life, but, it does have fast charging. 0 to 100% in about an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase that I made, stunning screen and controls, just the battery drains quickly with AAA games

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Very worth it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is everything I dreamed of in terms of a portable machine that plays my favorite games. I use PC Gamepass so I have access to so many games and this device is able to play them in very high fidelity.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this thing I really don’t like to game for a while sitting down and picking this up and playing it everywhere is amazing. The graphics and the gameplay is awesome too and I would recommend this

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Superb handheld device.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much runs everything I throw at it. I got it when it was on sale for 500$. Worth the purchase. Bought myself an 2230 2tb (130$) and a mod case (32$) (for extra cooling). The battery is the only issue, before you know it you need to charge (time flies when you enjoy something). But with the extra $ I bought a power bank (60$) lol. Almost the price of the ally x in total but... I got double the storage (of Ally x 1 TB) and much faster speed plus I can connect other things with my new power bank. I'd wait for the sale or go straight ally x if this one is not on sale.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Love mines got it when it came out at Best Buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG ally Z1 Extreme.... I also have the Lenovo Legion Go (Best BUY AND) The ROG ally X. I recommended this especially of you are trying get both plus the x and leave on docked to act as you're hone set up and use the x to travel with cause the micro sd works unfortunately the only gripe is that the Z1 Extreme Micro SD doesn't work but the internal memory can be upgraded. Check out my boy King Cato in youtube or kingcatothergamerfgc on tiktok he streams with all of em

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Full PC in a handheld body.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love having a portable pc this small. It’s great for gaming but also great for almost anything else you’d want to do on a PC. Word processing, video editing (best with mouse and bigger monitor but still works in a pinch), and so much more. Highly recommend! My only complaint is that the controller is lopsided. Wish the sticks were parallel and not one higher up on the controller. It’s not comfortable for me but I know a lot of people don’t care either controller layout.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    The little machine that could.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs everything you need to like a champ. Also it's windows 11, so that's a bonus. Games such as Tekken 8 have locked 60fps on medium. Baldur's gate 3 split-screen coop works at 30+ on low. Street fighter 6 gets locked 60 at high-ultra settings. This little machine worked well at the $600 I bought it for, to see it go even lower makes it so much more accessible. I am not the biggest fan of its D-Pad for fighting games, however I mostly use external controllers. Storage is 512 gb, so it is upgradable if you tear it apart, or slap an SD card in it. I recommend the Rog Ally Z1E, even if you don't want to spring for the X.

    I would recommend this to a friend