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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 131 Showing 2,601-2,620 of 9,121 reviews
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Rog ally z1 extreme

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the z1 extreme while it was on sale. 100 $ off. Highly recommend this version if your doing more than indie gaming. Amongst my vast steam and Ubisoft libraries of games only one game has not worked with the control pad and requires keyboards and mouse. I’m sure someone more familiar could figure it out. The build is good though I wish there was more palm grip. A bit more meat to hold onto. Fixing that with a case from skull n co. Hearing of the potential as card failure problems I immediately updated to the 2 tb max ssd. So no problems losing data. Highly recommend this. Fix was not difficult with a cheap tool kick with some picks to pry it apart gently. I enjoy the windows software so far. Not really any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, easy to transport runs just like a pc. One thing is the battery doesn’t last very long usually have to keep it plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Good device

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Its a good device battery life could be better but the life it gets is on par with my experience with the switch. It runs well and runs games well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love my ROG Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only recommend this to windows pc gamers windows is not a user friendly on this device and the battery life is its grates downfall but once you look pass that it’s a great system so far it as played every AAA pc titles with fps 40-80 medium settings

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PC gaming in your hand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great product but you have to come into the experience with an open mind. This isn't a Nintendo Switch that you can hand to your 9 year old and expect them to be occupied. It is a pint sized powerful gaming PC in your hand and it comes with all of the needs of a normal gaming laptop. Some programs will crash some will take some love to get working. If you have the understanding and interest the Ally will change how you engage with games on a level you didn't expect. I'm old as gamers go and other priority have ruined my ability to sit and enjoy gaming as I once did. This little machine has brought me back in a way I didn't think possible. It's amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Weight

    Rated 5 out of 5 stars

    Rog Ally is my best ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect device for playing games on the go. I bought this specifically for playing Diablo 4 while im not at home and now i use it for other games and its the perfect size and weight. So glad I chose this and got rid of the steamdeck.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Bang for your buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful handheld, plays most games at decent settings. Good screen and comfortable to hold. It’s a very good option now with the newer versions costing a lot more.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Absolutely Amazig.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had my ROG Ally for almost a year and it's been amazing. It's allowed me to finish games that because of work and just being a parent I wouldn't have been able to other wise. Hanging out on the couch with my wife after aomg hard day just gaming away while she's watching a show is so nice. Not to mention when we go out of town I get to still have my fun haha The battery life sucks though but from my understanding every handheld PC has horrible battery life(about an hour depending on settings). But besides battery life I still recommend this for those with buys lives or for those that travel. You won't forget it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    I would not recommend this to casual users

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To put it in a nutshell, this is an amazing device that requires patience. You are not holding an XBox in your hands, but basically a Windows PC. With that in mind, your experience is not going to be as smooth as it would on a device that does not have the additional features this does since it isnt solet dedicated to gaming. This also is an issue since the form factor may have some thinking its something that its not. Lastly, the screen itself is worth the price for savvy users. It literally showed me the difference between different sources and how much the colors pop and everything looks natural. Im not even a videofile but its turning me into one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Amazing portable gaming pc, but low battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is undeniable, but its small battery does not make it great mobile device. If you don't mind always being plugged in a wall outlet or are willing to carry a big power bank with you at all times I would not recommend it. But that is it really, the device is cool, and impressive. It does require a lot of tinkering but it’s a windows pc so that’s expected.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Enrique,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. If you require any further assistance, don't hesitate to get in touch with our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0503" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From reviews online my expectations were low. So when I unboxed it and instantly became obsessed with it, it shocked me. Everuthing about this works great and I would recommend it to anyone looking for a hand held. I already recommended it to both my uncle and other close family as I was so happy with the experience. This is definitely for someone who has experience with tech though. I would not give this to anyone who might struggle with editting settings in BIOS or making sure your drivers are up to date. These experience were both smooth and efficient. However its not for someone new to those subjects.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld but …

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoyed playing with this product. Couple of things to consider is that it is heavy and you can get tired holding it. Second the battery life is not impressive. Depending on the games you wanted to play battery can last for AAA games near to 1 hour and 30 min. If you play some retrogames i heard that you can definitely pass the 2 hours with the silent profile that uses only 10W. I actually returned because for the price I believe that is better to get a gaming laptop or build a desktop. For retrogames and casual playing I recomend Steamdeck. I went for the route of building a gaming desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Plays Starfield

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Ally. Works great. Like the title says I can play starfield. It plays well no stuttering or issues. You can't play at the higher graphic settings but it looks great on the 7 inch screen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great performace, terrible battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is great for a handheld, but the device is limited by poor battery life.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Andrew,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the limited battery life you’ve experienced. To help address this, we recommend reviewing the troubleshooting steps outlined in our FAQ. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can further investigate or assist with a repair.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0618" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Runs games well, some minor issues

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally runs games well and I like having a portable device that can run windows. But there are some concerns i have with the device, especially when comparing to the Steam Deck OLED. The battery life on the Ally just doesn’t compare to the Deck. And there’s other minor issues that happens where the Ally will not let me use the controller buttons when playing the game. It doesn’t happen often, but I might minimize a game to check something and when i return to the game, sometimes the controllers do not work immediately. This happens despite changing between the different Ally modes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I absolutely love mine.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've already sold me steam deck. I really liked my steam deck but I find myself playing on the rog ally way more... I've already played and beat a whole bunch of my old games that I thought I'd never get to... I really like playing at 120 frames.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Unreal Performance!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is unreal, the setup was extremely easy, and the experience has been free of bugs besides a few very minor ones. The screen is bright and colorful, especially after tweaking the settings in the AMD app. I'm very happy with the Ally!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! The only thing that I might comment about is the battery life being pretty small. Although I hear you can replace the battery and the hard drive. I might be doing that in the future

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefect little device for many different game/genres. I didn’t think, at first, it was going to be able to play the games I normally enough, but with the gpu, cpu and memory, this thing flies through most games with no issues. Asus has provided many different settings that will allow the ROG Ally to look good, even when playing at a resolution of 720p. It does provide the option to play up to 1080p, but I provide the higher frame, since it can get up to 120hz, for a very smooth gaming experience. So far, Asus has been frequently providing updates for this little beauty to address many of the issues people have been experiencing. It’s a sigh of relief when you know a company is listening to your concerns and helping to address the issues going on with a device. Overall, I’m enjoying my time with my ROG Ally. I give it a 30 out of 10!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great handheld console

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this almost everyday since I got it, runs amazing. Was a little confusing at first but once you figure it out it isnt bad at all. My only complaint is the battery life.

    I would recommend this to a friend