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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 133 Showing 2,641-2,660 of 9,121 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for the price. Good device.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first device the LB button didn’t work out of the box. My second device fried my SD card. On my third device been good for a month now. Noticed that some changes to the device since my first device. No fabric tape on the fans. Different ssd brand. This one has micron and others had western digital ssd. Swapped it with a 2tb ssd. Good device. I’m used to windows nonsense. I was lucky that the other devices had issues with in the 2 week return policy at Best Buy. My current device I waited a month to purchase it again. Figured the manufacturing batch would be different and it was. Doesn’t say different sku. But it is.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Excellent Device - Battery Could Be Better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. I take it everywhere with me and it performs wonderfully. The battery drains so quickly so make sure you have a battery on hand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice handheld pc with windows 11 u can pretty much do anything u can do with a normal pc running windows 11 plus its portable and plays pc games...been playing warzone 2 on this thing getting about 90-100fps

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Ok but needs improvement

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to play most games without issue, could be more comfortable in the hands. Great for emulation as well. Battery dies quick when not plugged in

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Perfect On-the-Go Gaming Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device for on the go playing. I was skeptical at first due to the early reviews, but the firmware that came out prior to release seems to have fixed a lot of the issues. Pros: + Great performance + Controller has good tactile feel and is responsive + Overall better grip and comfort compared to Steam Deck + Excellant picture quality with vibrant colors Cons: - Takes a little work to get controller profiles setup for some games - Windows needs work for this style of device, this is a handheld not a desktop device - Wish it came with built in 1TB storage, although you can also use Micro SD (UHS-II) cards for additional storage.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works great but short battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great! I do love it. Just keep in mind it does have a short battery, other than that i love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    A work in progress but a fun one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to receive this device, and I had fun setting it up and customizing it to my liking. I didn't like waiting for ASUS to update it to fix various problems at launch, though. It took about a month but I would say the device is usable in most cases and will continue to improve. Windows seems unoptimized for the Ally, but it's manageable if you know how to work with Windows 11. If you can't stand Windows don't buy this. But it's the most powerful and capable hand-held gaming device yet and will only get better in the future. The massive hate is undeserved, but keeping ASUS accountable is still important going forward.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent handheld windows computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. I have had it for quite a while. Never had any issues. It compliments my steam deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Beast, but ultimately upgraded

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did love this, especially for the price I paid for it. But ultimately I returned it. One morning I looked down and had a giant battery pack, USB splitter, extra external storage and I thought to myself...it makes more sense to return this for the X. But it still is a beast for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as advertised. Great to play games on the go and use as a portable pc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ally kit a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried my friend steam deck and I thought this was way better. Smaller than the steam deck fits in the hands better and pretty manageable. I highly recommend the dock too. I'm able to hook up the TVs and monitors and all sorts of things. I believe this is using the newest AMD Ryzen extreme mobile chipset based off of the smallest 3 nanometer manufacturing technologies possibly by TSMC. This thing performs better than my 3-year-old alienware laptop. I highly recommend getting a one terabyte card because you will be playing AAA games on it and they take up a lot of space. Just like PC or Xbox or PlayStation 5. But if you're looking for it all in one solution and need a new computer it runs on full windows 11 with optimization and custom software by Asus which is very good really helps with the interface

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS - ROG Ally 7 is a powerhouse in the world of portable gaming, and it's not difficult to see why it's deserving of a perfect 5-star rating. This gaming handheld is a marvel, packing the punch of a high-end gaming setup into a sleek and portable design that's perfect for gaming on-the-go. At the heart of the ROG Ally 7 is the AMD Ryzen Z1 Extreme Processor, a beast when it comes to performance. This processor ensures that games run smoothly, even those with high demands, making no compromise on speed or quality. The 512GB storage is generous, providing ample space for an extensive game library, so you're never left wanting for entertainment options.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Better than I expected. Some minor issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen, speakers and performance are better than I thought. There are some bugs need to be fixed. User experience in docked mode is not good. I like the overall design but if there is a gen 2 in the future, I would love a second USB-C

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best of the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best handheld pc ever. Love. I take it with me every where I go

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Decent handheld but had issue early on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can play most games nicely but has some draw backs on those really pretty games. Early on my sdcard port was fried due to heating issue but I hear they’ve resolve that: wouldn’t know cuz my port is fried.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Erik,

      We're sorry to hear that the SD Card port on the ROG Ally stopped working, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0582" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues -  https://www.asus.com/support/faq/1051166/ Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was initially looking into a steam deck but with the outrageous prices of them I went with the ROG Ally and couldn’t have been happier! Pretty much a handheld gaming PC. Battery life is a bit of a bummer but overall highly recommend this device!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awsome handheld gaming system!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little powerhouse is an excellent gaming computer in the palm of your hand. Extremely portable and fairly easy to use. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love this thing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super solid piece of hardware. Runs great. Quite and cool. Wish battery life was better but what can you expect. Plastic also feels a little cheap, but hasnt caused any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Handheld power house

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld and quite the power house even after months of owning the device. Only issue would be battery life is rather short if you want to enjoy your game to its full potential.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great Starter Handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great starter gaming handheld, a decent upgrade to a steam deck. It can play most games on at least medium settings quite well. Sd card issues and windows are a bit of a draw back, installing Steam OS definitely upgrades the device.

    I would recommend this to a friend