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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 135 Showing 2,681-2,700 of 9,121 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Solid little Computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid little computer which perfectly meets my gaming needs. Powerful enough to play all the games I love on the go. Perfect for traveling and even better with the external battery pack I have.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Great if you know what to expect.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are computer savvy and know what you're getting into this is a pretty solid device. Preforms games well but it gets hot. Really warm. Design was done well and I question some of the layouts. Windows is a weakness and a strength. If you know how to navigate a PC you'll enjoy tinkering to get things working. If you want something that just picks up and plays, get a Steam Deck or a Nintendo Switch. Also, don't buy a MicroSD card. It will fail from whatever reason. It's the main reason there are so many returns of the ROG Ally. ASUS needs to do a recall and fix it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The ROG Ally is AMAZING!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this portable windows handheld with what feels like the modt polished windows handheld experience. Not to mention what a power house this thing is! I truly recommend this thing 100%!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t work the best when unplugged. Glitches over to different websites that I’m not personally touching to do. Mic quality is only good through discord not Xbox. But love playing on it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Gaming on the go for a PC gamer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG ally lets me play all my games from my PC on the go. Great quality screen and controls. Only negative is battery life but I generally play with it plugged in for the boost to performance anyways.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, the ability to play my games mobile and not limited to a single game store is amazing, the 1080p ips 120hz panel is super great, and have not had issues with mine since i bought it open box.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome gaming windows device except

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently switched to this from my steam deck and im glad i did. Gaming is so much better on the ally except the horrible battery life much like the steam d3ck.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    4.5 stars - great device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, runs most of my games flawlessly and it is comfortable to use. It just takes a bit of time to setup and update everything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Love it.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it… I can see what see and purchase Steam games and continue playing my xbox games on the go. Just watch those updates

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Such convenience!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a handheld PC like this has been great! In the home i stream games too it via Moonlight and with wifi 6 and AV1 encoding/decoding the latency practically non existent! Outside the home being able to load up FFXIV when im on wifi has been a game changer! Offline games are of course much easier to deal with. The other day inwas at Disney world and while waiting for a show i was able to quickly check my retainers in FFXIV and send them on ventures! Loved that. Playing lying in bed, fantastic, the Z1 Extreme is wuite powerful, and Asus has been committed to improving this device which is fantastic!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Almost a great handheld

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's pretty impressive how well it runs some of the more demanding games when plugged in. Battey life and game performance drop quite a bit when unplugged. I returned the system after 10 days. My memory card stopped working and my joystick started drift a lot. Great idea and if they fix some of the issues I may get one again but I did not feel like helping Asus work or the bugs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you faced and the inconvenience caused. This is not the kind of quality to expect from ASUS products. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. We appreciate your feedback which will be passed to our Product team for review.

      Although you have returned the unit, we stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0472" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 5 out of 5 stars

    Hands Down The Best Handheld Device Available

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it. It is a more than capable gaming handheld. The sd card area does get rather warm though. It makes me worry about its viability. Other than that, i would most definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice gaming system!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for my teen and he loves it. A bit of work to get it set up but after that, he was in love with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 5 out of 5 stars

    The Best Handheld so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog Ally for the win. Its extremely light and feels great in the hands, runs everything I throw at it and I have had 0 issues with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Mighty lovable beast!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easily runs top AAA s at respectable frame rate. no issues at all. sound quality is mind blowing in games and display is way ahead of Steam Deck. found thumb sticks to feel cheap but in compare to Steam Deck but performance blew me away that I can easily bear with that plus I found windows not be as bad as many reviewer mentioned and infact easier to run multiple game stores and Xbox game pass is a unmatching value if you ever wanted to compare. overall super satisfied and will for sure sell my steam deck! I just wanted to thank Bestbuy for making this conveniently available at my and many other locations. Great purchase that you will never regret if you ever thought about having your games on the go. Can easily replace your desktop computer too!

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, a little issue when opening the keyboard when first use but know I figured it out. Gaming is good but I wish the battery could last longer, it's really light and a good size, already upgraded to a 2tb.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a ton for work and now i can take all my games with me on the plane! Runs great, battery life is non existent, so plan on bringing an extra battery or your charger!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    I Returned the Legion Go for This

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Legion Go and returned it to buy this. Main reasons I prefer this over the Legion Go/Steam Deck: Runs Windows (vs Steam Deck) 16:9 resolution (vs Legion Go) Button layout (vs Legion Go) Much lighter (vs Legion Go) The Legion go had some significant problems running some games because of the odd resolution. The screen is nicer, but that doesn't matter when it can't play the entire library. The games that did run well had control issues because of the strange button layout.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome handheld gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good gaming portability, plays most games well. I like Forza racing. Graphics at 1080p 120hz is enough. Not many issues at all. Works as a regular computer if needed. Great for emulators

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Purchase.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device. Only thing i dont like is the battery life but its not so bad that i cant rate it 5 stars.

    I would recommend this to a friend