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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 9,122 reviews
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Easy Pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily one of the better purchases I’ve made in a while. Easy to setup and game right out of the box. Can play lots (but definitely not all) of modern titles. Only down side is poor battery life depending on what you’re doing. But if you want a powerful gaming handheld this is easily the one to grab.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    First Handheld to WOW me with the Graphics

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It Runs Games Amazingly, but it Overheated and ruined my 1tb Micro SD and the Battery is really bad without a battery Bank on Demanding Games

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very powerful and fun consle to play on in bed and on the go. The only problom is thr battery life

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Best Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROG Ally is the best handheld I ever used. The screen is so crystal clear and games look amazing on it. You can play all your games on it and this is why I got the Ally over the Steam Deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Everything is good except the battery

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld gaming PC. Can run all AAA game at max or near max settings when plugged in. Battery is pretty bad through so i ended up getting a 46000 mah portable battery for the extra juice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great open box buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it open box. Great condition. Only giving it four stars based on the actual software. But you know what you’re getting with a windows device not truly made for mobile gaming. Lots of tinkering when you just wanna plop down and game at the most opportune moments when you don’t have much time. Aside from that you have access to all launchers as well as game pass, big time pluses to not be locked into the Steam store always.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I choose you!! GO ROG ALLY!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mainly got this device to play my back catalog of games I own. This device will play any game I throw at it just fine. If not than I can stream it easily from my PC but I've yet to have the need for that. I get home from work and the last thing I wanna do is sit at my desk so this was the next best option. I was gonna go with the steam deck but my main catalog of games are spread through Steam and Epic. I don't wanna hassle with anything on Linux so Windows based handheld is the choice for me. It was a really close close close call for this or a steam deck.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Nice Hardware meets a work in progress Software

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware is sturdy and well made. There are a few quirks that we need to work through but I think it will get better with time since windows in this form factor is new and is bound to have teething problems. Also, games are not going to work out of the box. A good few hours need to go into setting up the system before it is even ready for gaming. The Armory Core Software also needs to be get used too but once you figure it out it gives some nice controller mapping for even classic PC games like Jazz Jackrabbit i got out of GOG.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it... So better then steam deck and very fast and so easy to use I recommend to this to anyone... The only bad part but it is never a deal breaker and that is storage but I bought a sd card

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Recomendado

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming handheld ever. La mejor consola portátil que hay en el mercado.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Nice Try, but back to the drawing board.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of issues reported from the bestbuy associate I worked with to return. Mine had an SD Card read issue. My Steam deck has no issues, updated the bios on the Ally and all of the updates given by Asus atm. Hopefully they will fix things as the screen is amazing and the controls feel great aswell. The plastic housing does feel a bit cheap for an item of this cost but the majority of the cost definitely went into screen and internals.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Macrholic,

      It is really unfortunate to hear about your disappointment with the ROG Ally. Please accept our humble apologies for the inconvenience caused. This is definitely not the kind of quality to expect from ASUS products. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. We understand that you may have returned the unit, but we will forward your feedback to our Product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0081" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      ​Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Satisfied but would get a gaming laptop or PC.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A decent handheld, I can play GTA 4 and 5 with RagePluginHook/with Mods, Hogwarts Legacy, WarHammer Space Marine 2, any Assassin’s Creed, Red Dead 2, etc. You get my point, only complaint is the battery, if its going to be advertised as something portable or “on the run” it should have that battery for that duration of use, it’s more about honesty because it is a handheld at the end of the day and I never had any strong expectations for the battery.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nadeem C,

      Thank you for sharing your experience with the ASUS ROG Ally. We're pleased to hear it's performing well across a range of demanding titles. We understand your concern regarding battery life, especially for a device built with portability in mind, and we’ll be sure to pass your feedback along to our product team for further review.

      To help improve battery performance, we recommend reviewing the steps in our troubleshooting guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0604" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) -  https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    GREAT device with a few flaws but great start

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get this on sale for $599. So far it has worked flawlessly and received a number of updates to improve its operation. Highly recommend its use for Steam Big Picture Mode, Xbox Game Pass Ultimate, Moonlight, Chiaki (PlayStation streaming) and Retro Gaming. With a dock it can easily be a solid desktop computer with similar specs to what you could get in a gaming desktop of similar price but you also get the option for portability or couch/bed play time.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun but gets hot sometimes from continuous playing. Battery life isn’t so great if playing high performance or turbo mode

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    My thoughts on the Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Steam Deck back to Valve and bought this from Best Buy other than it getting stuck in Transit longer than it should of because of FedEx not Beat Buy I do highly recommend this and love it I just wish the battery was better, but that’s mostly probably because of resource hog. and I haven’t updated the storage or SD card just yet plus other accessories yet but I will in time and I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Worth the open box purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld for the open box price that I paid, if you can find it below $400 open box it is an amazing get still.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Storage capacity

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product the only thing is the battery dies kind of quick while gaming. It could also have a little more storage.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Great But.....

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are a coiple of things that couls be better. One is the battery life, iy really sucks and the other problem is the overheating at times

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    ROG ALLY EXTREME

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the console, really fast and could play any game that I wanted

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Wonderful gaming pc.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i first got the rog ally it was amazing and was speedy, after the 319 motherboard firmware went to chit, downgraded to 317 and now its doing great buy other than that its plays ALLYour games at a decent fps, with that being said its better than steamdeck. Having issues with your rog ally? DO NOT SELL IT! Work is in progress, just like when steamdeck first came out it was a buggy mess but with updates it works just fine.

    I would recommend this to a friend