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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 9,122 reviews
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Almost Perfect Handheld Gaming

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you enjoy pc gaming and all the headaches that come with it, but want that on the go then this machine was built for you. I LOVE my RoG Ally. I get to play all my steam games, all the available Xbox gamepass games, AND emulation. Sign me up.. also look up on YouTube on how you can connect remotely to your PS5, there's something to be said about being able to play God of War Ragnarok and Starfield while dropping a deuce.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Blown away of how well this runs. It has to be on medium setting for most games but re4 and 2 remake are very good on medium. Elden ring and dark souls 3 run very well on medium settings. Also the dead space remake is very well ran on medium settings. Havent had good luck with call of duty but the severs in that game are really bad even for my pc most of the time. Been having lots of fun witb it definitely recommend goving it a try for that on the toilet, in the bed, or front porch gaming experience

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 4 out of 5 stars

    Great device except…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It overheats very quickly. Also can play for about an hour and then have to shut it down.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Incredible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a Steam Deck before the Ally, and I can honestly say I haven’t used my Steam Deck since then. I liked the console feel of the Steam Deck but Linux does have its limitations. The Ally on the other hand can handle most if not all the games in my Steam and Epic Games Library with ease, especially if you configure everything down to the recommended specs. Windows can be a little convoluted but once you update and adjust everything to your liking I feel that it’s a pretty solid handheld PC. Give it a week and you won’t regret your decision :)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    So close to perfection: The ROG Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rog Ally is the beefiest handheld to date it can run most modern games on medium or low settings at a decent frame rate; however, the rogue shines most when playing older games at up to 120hz console classics being able to be emulated on windows 11, it really is a great machine, would’ve given it five stars but my Right Bumper doesn’t work, no fix yet, but I just remapped my bumpers to the macro keys so it still works great, just be weary of some hardware issues as well as some software

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    BEST PURCHASE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't talk highly enough about this. I have a Switch but ever since I started playing more PC games, I have wanted the ability to continue to play those games when I travel. Now I can put more hours into No Man's Sky when I am away from my desk. This has been the best purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device that is really good for on the go. However the issue with that is the battery life is terrible!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent performance

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low battery life. Decent performance with charging. Note: RMA sucks for openbox.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog ally review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device. Needs a better batttery. Powerful handheld, stunning display, versatile gaming on-the-go.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Just get a steam deck

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and returned it to buy a rog ally x instead. The battery life is pretty bad and the micro sd card fiasco gave me anxiety. At the sale price of $450, I think it's worth it to just get a steam deck instead. Longer battery life, the games just work without tweaking, and you don't have to worry about bad customer service like you do with asus. If you have to have a windows handheld, this one is solid but I would shell out the extra money and get the rog ally x instead. The battery life alone is worth the upgrade.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Gregg,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. Your feedback is greatly appreciated and will be passed to our Product Team for review. We understand that you have returned the product for the ROG Ally X, and we hope that it operates normally and that you enjoy using it.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0556" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything i could ask for in a handheld. Docked one star until they can fix the micro sd reader from not functioning

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has been a definite blast!!! It’s been a great little gaming handheld and it has been extremely helpful for getting to and through my back catalogue of games. I highly recommend this device but only if you can get it on sale especially with the ally x right around the corner

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Absolutely awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is absolutely awesome. Using it with Xbox gamepass, steam and to stream is absolutely great. The only draw back is the Micro SD slot functions it is horrible don’t even bother using it. Asus get rid of it and pass the savings onto the consumer. Stick to the memory it comes with or upgraded and you will be fine. The future is gaming in portable console. You won’t regret this purchase if your a beginner toward pc gaming. YouTube your questions and learn, the knowledge is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is easily one of the best handhelds on the market. I’ve owned it for 2 years now, and I can say it’s exceeded my expectations and I am constantly recommending this to my friends.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent system!! Used all the way until the Xbox ally came out, not a single problem with it. Audio quality is pretty amazing as well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love My Rog Ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like handheld gaming and the ability to have the power of a low end pc with xbox compatibility this thing is for you o have over 300 hours logged with my ally it restored my love for gaming as a 34 year old.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 2 out of 5 stars

    Cool Device, Bad Design

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great little piece of hardware, or at least it has the potential to be. When I first got it, it was novel. I enjoyed loading my games onto it and played a couple of them as the picture is beautiful; seven inches at 120Hz FHD looks phenomenal. It's also blazing fast, even running Windows 11. The AMD Extreme processor that it comes with tears through even non-game related tasks and it also has a sufficient amount of RAM to make game playing at FHD smooth and fun. To ASUS's credit, the ROG Ally also runs Windows 11 natively and the hardware all has drivers written to work with Windows which allows a much broader swath of games to be played (Steam, GOG, Xbox PC Games, Amazon, EA, etc). I was excited for the prospect which blinded me to its faults. My one big complaint about the Ally, was the size of the SSD that came with it. It's only 512GB which in this day and age is virtually nothing. But I figured once it was out of warranty, I could upgrade the SSD to a larger one myself and move on with playing my games. So, in liue of a larger SSD, I kitted out the device with a 1TB MicroSD card and loaded the games i was eager to put through the paces on the Ally to that. Before the ROG Ally was even released, I got a first gen Steam Deck. I put windows on it to try for additional gaming platforms but because the APU is so customized for Steam, there are no native drivers for Windows for most of the on the Steam Deck hardware. This means that if you're not playing games through Steam, you had better connect a keyboard and a mouse because the control sticks, D-pad, mouse pads, and secondary triggers do not work for other gaming platforms. And intention is the mother of all screw ups. I got the Ally intending to play games on it but the Steam Deck and it's myriad of Steam games was still calling my name even through the novelty of the Ally. So, after the Ally showed up and I got it setup and the games installed that I wanted to play on it, I turned the majority of my attention back to the Steam Deck. Over the course of the next nine months, I powered on the ROG Ally around twenty times, mostly just to exercise the battery to make sure it didn't die. During those power ups, I played exactly two games on it. I didn't spend of lot of time with the Ally because I was still infatuated with the Steam Deck despite its obvious weaknesses when compared to the Ally. Three months ago, I finished the last game I was playign on Steam Deck, put it aside, and powered on my Ally, intending to FINALLY get some use out of it. Much to my chagrin, however, all of my games were gone. I tinkered with Windows, I rebooted, I reinstalled Windows but the card reader was gone; it had failed and it took the card that was in it with it. I tested 1TB MicroSD card in two different readers, and the card was not even recognized as a piece of hardware. When I attempted to open the card after it was inserted into the readers, Windows simply said, please insert a MicroSD card. The card was toast. And I mean that in an almost literal sense. What I didn't realize, as I excitedly popped in my very expensive (for the time) 1TB MicroSD card, is that the MicroSD card reader in the ROG Ally is sitting directly on top of one of the heat exhausts for the unit's graphics card, processor and chipset. That would be bad. I realized way after fact, that every time I powered on the device, I was literally cooking my MicroSD card because of where the MicroSD card reader was placed in the device. Eventually, the card and the reader both failed becuase of the excess heat. Well, I surmise it was from the excess heat. After the reader failed, I hit the net and down the rabbit hole I went. There are literally thousands of complaints on the net around the heat that's absorbed by the reader and the card it contains by it being placed on top of a heat pipe. I came to the conclusion that mine was another failure caused by proximaty to an excessive heat source. Fortunately, my Ally is still under warranty. I took it, through the direction of the ASUS website, back to Best Buy to have it fixed or replaced. They sent it off and when it came it had received a new motherboard to repair the card reader. The system was lauded as being full repaired by the technician that worked on it. I picked up my unit two weeks ago (after four weeks in the shop) and when I got it home, I powered it up and as I suspected they had wiped the SSD and I had to setup Windows again which I did, only to find that the card reader still doesn't show up in the Windows Device Manager. It either failed again after they repaired it, or the Geek Squad engineer said it was repaired but it never was. At this point, I'm unsure sure which to believe. I've made another appointment tomorrow, Saturday, June 01, 2024, to take it back in again. I'm going to ask for a replacement this time instead of it being repaired. If Best Buy doesn't grant that request, I may change my name to Karen and throw a stink fit. But I'll decide that in the car on the way over. If I get a new unit and it's functioning as prescribed, and doesn't fail again, I will update this review. I really, really do like the ROG Ally, but the layout of the hardware just isn't conducive to heavy long-term use. The failure rate is just too high. To top that off, ASUS has been remarkably silent on the issue of the misplaced card reader. They haven't admitted that there is a defect in their design. That, couple with the actual hardware failures I've experienced, leaves me with no choice to rate this device only two stars.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We do stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0260" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my ROG ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an amazing purchase! I was a little skeptical at first, but this turned out to be very worth it. I love how much of a multi purpose this is. I love my ally!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Purchase!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had the Steamdeck and honestely I didn't want to add the Windows partition and suffer with all the respective configuration. This is an excellent alternative for SteamDeck. You can play Xbox Game Pass games (only PC versions), Steam games, Warzone, etc. You must only adapt to the mouse moving it with sticks or touch pad. Screen is smaller than SteamDeck. Although, you can configure the grapichs in any game settings and you can get all the juice from Ally. BTW, I love both systems. If you don't have a SteamDeck this is an excellent option if you want to avoid all the Windows configurations.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fast and impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, fun and versatile. My only improvement would be battery life. It does charge quickly and performance exceeds my expectations

    I would recommend this to a friend