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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 9,122 reviews
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A great platform for gaming

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great portable pc gaming machine. Plays all my compatible Xbox and pc games. The only issue is the battery life is a bit short.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great console and it has access to so many more games because of its access to steam, epic games, ect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Asus rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is a perfect handheld pc that can run any game at a stable 60+ but its only downside is the battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for Others, but Not for Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great when I needed it, but not so much when it sat around. I bought this with the intent to step away from the desk more often, and for when I travel. Except I didn't use it as often as I'd like to, the battery life felt quite short, and the shape didn't fit my hands that well (big palms). I ended up returning it, but if you want a windows machine that can play games while on the go--this is a great option!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Very useful and amazing.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best gaming device I've ever owned. so portable and very useful.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a amazing product i love how fast and the fact i have windows 11 in my hands. The fact that i have all my pc games handheld is insane and the peformance is great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    birthday gifts

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought 2 one for myself and one for my 9yr old. we both love it so far no issues. my 9 yr old wanted a gaming PC so I decided on this so he can take it on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Portable PC

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. I do wish it was a little less bulky. Other than that, for the price and portability aspect, this machine is great. Plays a decent chunk of old and new games

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs all my games great! The only thing is the battery but other than that, it works.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A great console replacement & worth the investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since receiving the Rog Ally Z1 Extreme, I've had no problems with it. I have not tried using a SD card for installing more games as of yet, so I cannot rate the handheld when it comes to that, however the console high-end games perfectly, and I have had little to no issues. It truly is a great console/handheld computer and I'd highly recommend buying one. As a matter of fact, I've recommended it to a family member, and they intend on getting one, and he has recommended to a friend and they have already gotten one as well.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Exactly what I have been looking for!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of people have complaints about the ease of use of this device, but I do not. I've been looking for a handheld that runs windows and has the specs to run really good games as well as old games. I love that I can essentially replace my desktop and my laptop with this device for most of the stuff I do day to day on a desktop PC. The only con I have to this device is the design of the SDs card slot location as these cards can get hot to be in with and this device doesn't help. Cool off the SD card. It actually makes it hotter. Other than that, I love this device and I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Nice if you travel a lot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great item to get if you are always on the move wanting to game. Downside is the battery doesn’t last very long.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Ally to be able to play PC games in the go and while traveling for work. This device has almost the same specs as my home PC and is quick. Very quick.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best gaming handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gaming handheld and portable computer. Super powerful. Very responsive. I really like all the features. Battery life is not the best, but it is as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Great!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it overall. Battery life is as expected but its great. Easy to use and much fun.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Revolutionary Device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man this thing is so cool. It really does all the games I could ever want to run portably, and the display/ease of use is fantastic. Can't recommend it enough.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    ROG is my Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG is a great start to something beautiful. If you understand how PC's and Windows 11 then you will understand the negatives that actually can be improved. I took it on a trip and time passed like I was playing at home. My only con that is really impactful for me is when the ROG is low battery it feels like a controller with no rechargeable batteries...lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld gaming pc

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic handheld pc. It runs everything from steam to my game pass games as well as streaming my PlayStation games. I use it to play eso when I’m not near my desktop and it works great. The fans do get a tad loud but I’ve not experienced any overheating or other similar issues. It’s just great to be able to take a huge roster of games on the go. The docking station that you can get along with the Rog is also very handy. With being so portable it makes being able to dock the Ally to any tv or monitor a cinch.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 3 out of 5 stars

    The Wish dot com version of Steam Deck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The title is brutal but the review is honest. As someone who has reviewed IT over the past 30 years and a huge ASUS Rog fan, I expected a lot from this unit. Full disclosure, I have a Steam Deck (SD). The weight of Ally is good, lighter than SD, and more comfortable to hold for long lengths of time. The screen is bright and is also a touchscreen. Buttons are good and are laid out similar to SD without the trackpads. Where this unit falls short is the Windows 11 OS. ASUS should have reached out to Valve to license the SteamOS for this unit. Putting Steam in Big Picture mode does provide a similar navigation effect to the SD but for some reason, Windows 11 wants to display the taskbar at the bottom no matter what. Of course, I can auto-hide the taskbar (but you shouldn't have to.) For Microsoft this is a huge missed opportunity to break into a portable gaming unit for the XBOX. xCloud or XBOX Pass should have been an automatic start and overlay for this unit. The main purpose for Ally is for gaming so while having a full desktop OS is nice, it should have been buried like SteamOS is currently set on SD. Conclusion: If you want an SD, this is not going to work for you. If you want a portable gaming system based on the latest Ryzen Tech, this will work but understand the limitations of Windows 11 on this small device. I cannot recommend this to beginners or novice users.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AndrewMD,

      We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience. We will let the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that future updates to the ROG Ally will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0119" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Very nice handheld.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld. If you pick up the plug it is a pc you can take anywhere with you. Hasn't had a hiccup yet.

    I would recommend this to a friend