Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 9,122 reviews
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best portable of the moment

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for portable gaming. With each update it keeps getting better. Battery could be better, though i suspect its more of a windows problem

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great machine but battery is lacking.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine and the graphics are amazing but the battery life leaves me wanting more.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    great machine

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    thought about purchasing this for a while and finally did. happy with the decision. runs AAA games very well and is very comfortable and portable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Best gaming handheld

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best gaming habdgeld ive ever owner i would advise you swap the ssd to a bigger and not use a sd card for aaa games. Other than that five stars.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great Screen

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is a great handheld with a remarkable screen. I own this and the SteamDeck and definitely prefer this over the SteamDeck. If I were to rate this product when I first purchased it I would have likely rated it 4 stars due to some of its limitations (specifically inability to charge at full capacity unless you used the provided Asus charger), but Asus has done a really good job with providing regular software updates and continues to make positive, iterative quality of life improvements on the device. I would definitely recommend to anyone interested!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Steam deck killer imo.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! I am a PCMR type person but when everyone is asleep and i feel like laying down i can play my pc games in bed so its a seamless jump going from my pc to this in bed. Battery life isnt a issue for me since its always plugged in, my vehicles have a 100watt 110v plug in them. Super comfortable to hold, super powerful compared to the steam deck and the last of track pads is a huge plus for me as i hate track pads on the steam deck. I added a 1tb gen 4 m.2, 9h screen protector, asus dock, 3d printed a stand and dust cover for the external gpu socket that only leaves the usb c exposed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great handheld

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great handheld PC with a beautiful screen and solid performance. A bit on the heavy side, and does come with the advantages and disadvantages of running Windows

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love it! Needs better battery

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked it as a portable gaming pc, issue was the battery length.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rough go on release but now its great

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth it regardless of what the bad reviews say its literally a mini computer alot of people just except something like a steam deck no its that and much more steam deck can be a Pc as well but its simplified straight to steam and to in experience users thats perfect RoG has a rough go at 1st but so does every new hand held now its updated with proper BIOs,etc give it a shot get the z1 extreme its worth it over the cheaper Ally

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Good portable windows console

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to test against other handhelds and while the software is still a work in progres. For me I like this one the most because its light, it directs heat away from my hands on gaming, and I dont have to worry about compatibility with games. The only really big issue I have with it is that I can’t use a third-party GPU enclosure as an externalt GPU. I really hope Microsoft comes out with a handheld version of windows so it can free up some processing power 

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    ROG best buddy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome powerful handheld device. You can take this anywhere,anytime wherever you want to. A must have portable handheld device. 100 percent satisfaction

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome handheld.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only got this tonplay sims on the go and it did not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Powerful little beast

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take my Asus rog ally to work everyday and it has been a great time, i get to llay diablo 4 durijg my break making sure i dont miss any raids and challenges.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ally Z1 Extreme

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld unit. Plays my games and is also a great handheld PC to watch YouTube and videos. I would recommend if you are looking for a handheld product that is similar. One downside is this market is moving so fast that this seems to be last years model with new models coming out. It still does what I want it to do.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Asus Ally is great

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great product awesome performance and screen quality is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Recommended

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this product overall. Allows me to play games mobile and has a strong performance.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    10/10

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great product gaming on the go 10/10 would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Handheld Device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought a long while to chose this or the Steam Deck. I ultimately chose this because it was cheaper, but it does not disappoint. Very ideal to use as a portable PC/gaming device. Havent explored the full potential of it yet, but its well worth it if youre looking for a handheld gaming device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Z1E is amazing!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally with Z1 extreme chip is phenomenal. I have tried multiple different handhelds this past year and the Ally takes the cake. I'm 6'4" 270lbs with fairly large hands so, without a case, the Ally does get slightly uncomfortable after an hour or so of gaming. Since pairing witht the Skull&Co. grip case, I've had absolutely no hand pain even after several hours. If you have larger hands, be sure to factor in about $25 more for a grip/shell and you won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    “The Game Changer”

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rog Ally is “A game changer” (pun intended). I can play ALL my Steam games and more on it. If i’m playing a difficult level, I can pause, go into Windows 11, and browse the web to find help! The build is high quality and the Armory Crate management software is always improving. If you are looking for long battery life, buy a Nintendo Switch. But If you want to play AAA PC games for an hour or two with the ability to fast charge or play while plugged in for longer play time, this is an amazing device to do it on!

    I would recommend this to a friend