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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 155 Showing 3,081-3,100 of 9,122 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system so far with and without its flaws been about a month and couple weeks and can say it’s great system for the money … not saying that it’s better in optimization then steam deck because steam deck is still a easier and better experience when playing games. ROG ally is better performance the steam deck but still needs couple updates to make system run great and as flawless as steam deck … I would definitely pick one up if you haven’t yet …

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small Form Factor Power House

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device for portable gaming and an absolute emulation power house I was amazed with how well it ran games straight out of the box (Starfield, Hitman3, Hogwarts etc..) but after some fine tuning and tweaking with a 1600x900 res mod this thing can run almost anything with the right settings mind you this isn't as easy of a setup experience as the steamdeck but it's well worth it especially since it outperforms it by leaps and bounds. I highly recommend investing in larger internal storage down the line since 512gb will go by in a flash.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Will wait for Asus Rog ally 2

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a asus ally z1 extreme. Coming from steam deck it blows the gpu power and screen quality! But i find windows 11 not that easy to use from controls and instaling games. :( the sad part is the battery it only lasted 50mins on forza horizon 5 or 2 fortnite battle and 18% left from 95% If your a techy type of guy this one is for you. Kudos to bestbuy for having awesome customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    True Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is an excellent on the go PC that is similar to the steam deck. the interface and controller setting does take some getting used to and its unique interface and setting system armory is a helpful tool to adapt the controller to any game. As somebody who is generally skeptical on new handhelds, this is a positive experience and smoothly plays a variety of games in a quality performance. This is an excellent PC to help you work on going through your backlog of games on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ASUS ROG ALLY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this console and also I very happy with best buy service very easy warranty procces

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery life ehhh…

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is not good. If you want a portable gaming machine to play without being plugged in then buy the Ally x instead. Pretty good performance though.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Christopher P,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0562" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/#A4 Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld came in great condition and is fantastic for someone that doesn't have time to sit too often like me. It's appropriately powerful and offers a multitude of options for modifications. All in all it's a great handheld and powerful computer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality
    Cons mentioned:
    Sd card reader

    Rated 2 out of 5 stars

    So close.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible display, speakers, and very good performance. That's all great, but Asus decided against proper QC and now I'm one of many with a dead/malfunctioning SD card reader. Their communication with this has been relatively poor and I simply cannot recommend it until this is properly addressed.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good Windows Gaming Device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this unit. I realize it's not for everyone as it's based on Windows 11. However, I supported Windows for 25 years in my career and my desktops, laptops, and tablets are all based on Windows so this works for me. Because it's essentially a handheld PC I can run Xbox Game Pass, EA Play, Steam, Ubisoft, and more on it. They have a nice interface to give you quick access to the apps you've installed. It responds very well, has okay battery life, and feels comfortable in my hands.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good gaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I use it both as a portable gaming device and as a small personal computer. If you want the windows experience this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    good for Outgoing user

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you're an esports player who goes out a lot, this is for you. But the battery life is not satisfactory. Performance can meet almost all games (60fps)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's better than any other portable console. Rivals gaming laptops in power, I love mine

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Amazing product Overall!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product overall from qaulity, feel, value, and performance. The first cons is the battery life is limited on most titles. Probably an hour max on higher end titles. Low resource games you can play for a long time. The second con is the user expierance is definitely for someone more technically inclined. Not as simple as a plug and play console but if you are looking at this device you probably are a more technically inclined person.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best gaming handheld hands down

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has to the the best handheld I've used. Haven't had one issue. Only wish the battery lasted long but that's what ya get for it being small.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good, but reserved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first handheld PC gaming experience and it has been a really solid one. I have been lucky and not had a single issue, but i am also worried that there might not be consistent support for the device. If you dont have the Steam deck, i would definitely pick-up the Ally as it feels cutting edge. If you want something reliable for now though, I would jump towards the steam deck. I want this to succeed, so hopefully we continue to get support!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    ASUS ROG ALLY 7”

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, however, many small issues trying to play PC games on a handheld device that is running windows and attempting to mimic a console.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ally= hours of fun!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally is an awesome on the go pc. As well as it works great as a midrange pc if you purchase the power cord that has the hdmi. Then you can run it with a monitor with mouse and keyboard. Pretty awesome!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    ASUS rog ally

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent portable console, Very good quality and performance

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Pretty good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, but battery needs to improve. Good screen! Controls are fine

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Nice for the size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very hard to use and set up, basically a handheld PC with good graphics, don't care for the touch screen typing only, seemed to run warm when updating. Overall was ok for what it offers

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Ryncody,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the problems you've encountered. What you've experienced was not intentional.

      To troubleshoot the overheating issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0539" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Overheating and Fan issues - https://www.asus.com/support/faq/1015064/ Asus