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Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9122 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 156 Showing 3,101-3,120 of 9,122 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Console Gamer Tries PC Gaming

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a console gamer since since the NES. I've played them all and finaly took the plunge to the PC side of gaming. Setting this unit up was just like setting up a pc for work. Once everythimg was updated and the games installed it was some trial and error to get up and playing games. It's been a fun handheld ever sense. Keep your expectations in check and you wont be disappointed. If I can learn how to tweak games to get them to run anyone can. Yes the battery doesnt last long but when is the last time you didn't have a phone charger with you to use in a pinch?

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dose almost everything my main pc dose but literally on the go! Also that 1080 p screen looks so crispy I love it would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Best Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been always a fan of portable gaming. And eversince ive gotten my first PSP Ive been obsessed with handheld gaming. The ROG Ally is very satisfying to be able to play any games any where you take it. Although its a been an exhilarating experience it has its down sides. For example it has been known to break or cook sd card. In that regards Ive been afraid to put one on my own device fearing it might make my sd card reader unusable.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Impressive!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my teenage son. He was looking at the Steam Deck but a lot of his favorite games are not on the Steam platform. After reading many reviews and comparisons for both sysytems i decided to go with this one. My son absolutely lives ut. He carries it around all through the house. It has great graphics, great battery life, great storage, and even more impressive operating speed. There isn't a game he has tried that didn't work flawlessly. Absolutely worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, playing a lot of games with no problems, just have to keep it plugged in while playing which isnt a big deal with some bigger games

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 1 out of 5 stars

    Cmon ASUS and Best Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open box ROG Ally that has been considered good condition on the grounds that I will have a companion device that serve both my gaming and music production. I came knowing that there are issues with the SD card reader and the UI with Windows not being the best OS for a smooth gaming experience. From this… oh boy, did I fully underestimate the issues with this device and my overall customer satisfaction. What I did not expect is me trying to get this device repaired not a month after I owned for a potential battery or processor issue after power reset errors from gaming plugged in at 30W mode. What I did not expect is how this happened just outside of the 14 day return window. As I wait for potentially a month for this repair, I reflect on the issues folks have been getting and I am baffled by 1) ASUS quality control being lackluster and 2) Best Buy having the audacity to apply a 14-day return window for a device THEY know has a lot of issues. I honestly don’t know what could make this right, but I definitely don’t feel good with ASUS or Best Buy. ASUS for its history of being unreliable company when it comes to customer support and service. Best Buy by sticking to their guns with a hard return policy for a product with quality issues. I am not happy with this product from an experience standpoint. Get a steam deck or a Lenovo go instead. If buying PC components or a laptop, avoid ASUS.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We sincerely apologize for the issues you've faced with the ROG Ally and the customer support experience as well as the inconvenience caused. This is not the kind of products or services we aim to provide and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review. Please note that there will also be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. Please send us an email at customerloyalty@asus.com and include the case number "N2306018159-0341" as a reference so that we can further investigate this issue. We know that maintaining a functioning unit is an urgent matter, and we are committed to helping you.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    High performance gaming console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed how powerful is. Can run any game, the only side effect which is solvable with an external battery is the internal battery duration

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    ASUS rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice device. Just needs more storage. Otherwise excellent screen and directly compatible w windows pc.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice device, it’s lighter than the steam deck and slightly more powerful. My only complaint would be that I wish it had a longer battery life.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Really neat handheld PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ticks a lot of tech boxes. Zen4/RDNA3, VRR/Freesync 48-120hz, 1080P, 512GB m.2 out of the box (easily expandable via direct drive replacement or via SD card). Can play just about anythint from AAA releases to indie games to emulating classic favorites. The onlu downsides is the battery life and initial setup. Asus also needs to homogenize the update process. Currently there are at least three platforms to receive updates and thats a pain

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Awesome device!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs so smooth and has a nice display! Feels nice and not too heavy either.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Absolutely love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for on the go or to use around the house . Graphics are great games run smooth. Love the rgb lighting on it. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First handheld PC after considering a Steam Deck, I’m glad I waited for this. Fantastic device, and plays everything I’ve thrown at it smoothly. Setup is just like any Windows PC, Armory Crate is a little buggy but overall works well, and most importantly I can play my favorite games on the go! Small con, not specific to my device. I know these are currently experiencing SD card issues, I personally don’t use that, but I would urge people to be wary of that if you do buy this and intend to use SD cards. Very happy with this, and would definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It has some issues at times that involves a system restart, but honestly it doesnt really matter. Small price to pay for portable gaming B)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great handheld device!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to play steam games! It runs great and the screen is vibrant!

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ASUS ROG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option when traveling! Battery life is limited, but if you are looking for a Windows based alternative to the SteamDeck, ASUS has you covered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS ALLY RULES!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome for a handheld PC. Some issues with the SD card reader going bad because overheating issues; I've avoided that issue by not using it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best christmas gift?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a good gaming handheld satifies all of my pc gaming needs. Super quick easy to carry definitely a good Christmas gift!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Really good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be 100% if it had a little longer battery but other than that, this thing is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I’m happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, perfect size, it’s a really useful device. Battery life could be better but physics is what it is.

    I would recommend this to a friend