4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 9,121 reviews
  • Rated 4 out of 5 stars

    Great device...BUT!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome device, but the battery life is horrendously bad. I spend most of the time playing the ROG Ally plugged in, but if you want to take this device on the go, then this isn't the device for you. Playing Assassin's creed syndicate with maxed out setting at 1080p will get you a little over an hour of game play tops. Playing God of War at maxed settings at 1080p will get you a max play time of about 50 minutes. As it relates to the display, this looks way better than the steam deck, and being able to play any game on xbox game pass or Steam on this device is a big plus. Overall, it is a solid device but still needs work in the software department to make this device better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for what it does.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld PC. I picked this up as a used in excellent condition. I have been using this device for about 2 weeks now. The ROG Ally plays all my favorite games with it with out the use of the internet. If I have WiFi I play Helldivers 2 and have zero problems. When I am on the go I have been playing Fallout 4 again and it is beautiful. Only having 512 GB of storage at first felt small, but I don’t play to many games at once. You can easily pick up a new M.2 in 1 or 2 TB sizes and make the upgrade really easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful and comfortable

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I sold my steam deck and took a chance on the ally. It feels sooooo much better to hold in my hands steam deck. Also built in amory crate apps make this very easy to navigate windows on the handheld. No, its not perfect but its very close in my opinion. Many will complain about battery life but until we have some kind of breakthrough in battery technology were not going to get long battery life from somehting this powerful. Would also like to add that my first device came defective. The left joystick would not register horizontal inputs. Was able to return and replace it the very next day at bestbuy with no issues. Ive played many hours on this thing already. The fan noise is as quite as all the reviews say. The speakers are fantastic. The exhaust does get pretty hot but its the only thing that gets hot on this device. Really well made. I couldn’t recommend it enough

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great device coming from a steam deck

    |
    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Many reviews here feels like they haven’t spent enough time with the device. If you ever owned a Windows laptop or pc you know how terrible some stuff is on it but that’s not asus fault, you have tinker ir to your liking . I agree some units might be defective which you should replace till you find the one that work. Buy it to try yourself dont let these negative reviews discourage you. Its pefromance is ourstanding in games, battery could be better but gaming laptops have same durations of battery life. You cant compare it to a console like steam deck this is a mini PC. All Gaming pc have some flaws you just have to be patient. Do all the updates before you start playing. There are 3 sections of updates. Windows update, asus app update and armory crate updates. This could be an add on device to steam deck but cant replace it. So keep your steam deck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Era of PC gaming!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best things in the upcoming era of gaming! Handheld gaming devices are starting to become more prominent with this one being one of the premium choices. The competition with others will allow consumers to possibly get these products at a competitive price. I find this to be more used for my Single Person games than my PC as I can play it anywhere, even on my bed. I do find some games straining the device and I wish it had a bit more power. Overall, at the discounted price, I would recommend this product for anyone comfortable with the Windows UI and wanting a portable gaming format.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid handheld, would recommend

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally is a solid handheld. It continues to get more polished and smoother as they release updates. This works solid at both gaming on the ally, and streaming from a gaming pc. Using parsec was a breeze, and it allows me to play all my games at max settings 120fps. I love that it offers a full windows desktop, and the controls on the device are very nice. The buttons are smooth and Tactile, and the joysticks are comfortable. My only complaint is in windows sometimes text is a little small on a screen that size, but that's par for the course. I would recommend this to anyone that is looking for a handheld, and especially if you can stream to it. I use Xbox game pass regularly, and this gives an easy way to use it. Also, don't expect great battery, I find an hour and a half on most games is the maximum. If I stream I can bump that to 2-2.5 hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome handheld

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great handheld system. I like it more than my switch 2 for the capabilities of basically a handheld computer. The battery life could be a lot better but i mostly play it at home on the charger anyways.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Over all good

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great in the hands, preforming realy well with title one games. not heavy at all. Only complaint is battery life, haven't quite figured out the best settings for it yet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great handheld gaming pc

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance, and I've been spending lots of time playing games on this thing. Battery life is not great. Windows is not the greatest to use on this screen size, but hopefully you are using this more for games. If you need to use windows features extensively, invest in a usb c hub or dock.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just a bit of more work.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Asus ROG Ally, i been using it to play diablo 4 when im not able to do it in my pc. Definetly lives up to it for diablo 4, however i have medium to large hands and holding it is painful after a short time. I love how the steam deck is much bigger and that helps to not have your hands cramp. Found the same issue with the nintendo switch, at least we can get bigger side controllers for it. I will definetly keep using it for my gaming needs but finding a good layout that works to make sure your hands dont cramp will take a bit. I hope they make cases with a bit of longer hand placement. Otherwise i think is mostly software they need to polish little by little.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good handheld gaming PC. Been using this for Wolfenstein Last Colossus, Telltale Walking Dead series and Return to Moria. It handles all games really well. The only negative is the battery. It just doesnt last long unless you 'lower' the operating mode. Not a huge negative, but something to keep in mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld gaming has come a long way since Game Boy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally met all expectations and even exceeded some, and I have been using the device daily as a laptop replacement since Christmas. Using a third party dock, I prop up the Ally and use a keyboard and mouse to do my college work on. The screen is beautiful, and 1080p looks incredibly sharp on a 7” display. The speakers are incredible and make you feel immersed in the content being displayed. And finally, gaming is so fun on the Ally. I have been mostly using it for emulation, as I have a higher end gaming desktop to play AAA games. It has been running amazing, and anytime I hand it to a friend to play games with me, we put the display down to 720p and it runs anything we throw at it. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My favorite Portable Console

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ally. I use it as a portable gaming pc when I go to my girlfriend’s house I just hook it up to the tv, connect controllers using USB, and play using Steam Big Picture. I like using it for PS2 emulation and single player games. It runs the game “It takes two” that I play with my girlfriend really well. I also use it to play jack box games when at parties, I just connect a handheld keyboard and trackpad remote to control it from the couch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great when working

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Welllll this is akward i really just want a chance to win 400 bucks so i can buy the PS5. So i guess i can share my wonderful story about this great but terrible product. So i bought the rog ally like 3 days after it came out and the first rog ally i had was a brick. I mean this thing couldnt even play a game. So i returned it and got a new one. Then about a month after i got my 2nd rog ally it had destroyed my micro sd card and then the rog ally just stopped working. Best Buy couldnt figure out what was wrong and is sending me my 3rd rog ally. However with that said i do not regret my purchase. When the rog ally is working properly it is a great device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good needs some teaking

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So this is exactly what i needed and have been searching for for years. If you play on the go alot, expect to have to buy a good power bank, you will need a 45-65 w because the cheaper ones are 10w and will not charge as fast. A good screen protector and case. Look to spend at least another 100-150 especially if you want to dock and play on your TV. A Xbox controller or PC controller adds another 80$ so you're almost at the price of a gaming laptop. But more portable. I feel like the price could be adjusted a little bit but it is what is. On it's own the batter lasts 1-2 hours if you're on turbo and sometimes because the best games take alot of cpu it will make it hot so you'll have to have it on tubo. Other then that if you get all that is needed to actually make it portable and functional it is great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus Rog Ally

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and has no issues playing games and using apps. Didnt take long to get it started right after opening from the box. It can run just about anything i want it to, though you may need to lower some of the settings in game depending on how demanding that game is. The storage can handle only 3 or 4 high end games before running out. With most games starting to come out with a download size of 100+ GB, its hard to play everythint you want on it without needing to clear up space first. Havent tried using an SD card to expand the storage but have heard bad things about putting an SD card in it. Overall, a good purchase in my opinion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but not perfect

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I found that I really do enjoy this device but it’s not perfect. The battery life is bad. I find myself looking for the power outlet or a battery bank all the time. The directional pad gives false diagonal. That will affect you in fighting games. The last is that it uses windows. It’s a blessing and a curse. I like that i can load games from different launchers other than steam but it’s windows so you have to be willing to tinker inorder to get some games to work right. The performance is why I really like this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The handheld monster of your dreams

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is the system I have always dreamed of. This thing is a beast and can play most if not everything you can throw at it with some graphical compromises but, being a mobile battery powered device it's to be expected. Where this thing really shines though is emulators. It can play pretty much every console's library even switch! If you can though Id spend the extra cash on the X for its superior battery life and upgraded ram.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is pretty good, battery life is what you'd expect playing AAA titles (maybe 1-1.5 hours) at 1080 with higher settings to get around 50-60 fps I am now getting random stuttering in the new NFS though for some reason. I've ran cod gtav also no issues. It does what you want it to no hoops to jump through getting other launchers to work like steam deck. Thing gets hot fans make some noise nothing you wouldn't expect though. If you can sit near a plug and play this thing it's awesome, reminiscing of my PSP days

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great handheld CPU- not as versatile as Switch

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Specs are great and plays many AAA games at high frames. I have no issue at all with the performance of the device when it comes to the game that can be played. I played BG3, Cyberpunk, GT5 and RDR2 with no issue in handheld mode. BG3 was probably the most resource heavy and it dipped FPS to 21 in handheld mode. Battery life is poor- could only get about 1hr of time on turbo mode when playing BG3. I have two big complaints about the system and both have to do with the utility of the device when it is connected to the TV. 1) trying to connect Ally to a monitor or TV is not simple at all and is very finicky. You can’t just plug it into the charger/HDMI device and go like you can with a Switch (or even a laptop) you’ll often get artifacts on teh monitor or screen and in some cases the screen will only occupy a corner of your TV set and leave the other 3/4 static imaged. It also blanks out occasionally and runs hyper slow FPS. I use the official charger so this should not happen 2) There is no native controller remapping within ASUS Armory Crate and there is no way to use an external controller (Xbox in my case) to control desktop mode. This makes it imposible to unlock the device with just a controller if it’s connected to a TV- you MUST pick up the device and enter the PIN or fingerprint. This also means if you want to switch games while connected to a TV or monitor you have to get up to get the device and use the built in controllers to access Armory Crate because you can’t map a button combo on your external controller to do it for you. There are two dedicated buttons on the device for Armory Crate and system menu- neither can be accessed in any way other than this or the touch screen. I ended up returning the device based on its lack of TV friendly interfaces.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Matthew R,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0345" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus