4th of July Appliances Sale.Free delivery. Ends 7/8. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$706.36

Customer reviews

Rating 4.4 out of 5 stars with 9121 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

88%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 9,121 reviews
  • Rated 4 out of 5 stars

    Good product, needs slight improvement.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, playing Diablo 4 smoothly, very occasional lag. It runs windows, so you are able to install and run anything that you can on a normal PC. The only complaint I have is the default fan curve. If you run it with the default fan settings, the upper left and right of the touchscreen gets HOT! I set a manual curve, and the temps are much better. However it is definitely noisier with the fans adjusted. But the speakers do a good job drowning out the fan whine at a normal volume. Great product, just be aware of that one issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Current Apex of Handheld Gaming

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre-ordered and received on launch day. So far this thing has been incredible, and as someone who held off on buying a Steam Deck, I am glad I waited. This thing has no limits to what it can play, unlike the Steam Deck, and is about 2.5x stronger in general than the Deck. The 120hz VRR, 1080p display, dual fans, and dramatically smaller and lighter frame, make this a clear winner over the Deck in every way. The complaints about ergonomics are just weird, as this thing is very comfortable and easy to hold. The Ally can literally replace every electronics device you own, aside from your phone, and it does it very well. Highly recommend, especially if you don't already own a Steam Deck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for mobile gaming, battery a bit meh.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for on the go gaming. Packs a massive punch. Battery life could be a bit better, honestly not on par with laptops, if you're trying to game on a flight.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for on the go (if you got power)

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use for work (i drive semi and i sit at customers some days for a hour or 2) ive had it since the end of last year and the only 2 things i can complain about is the battery life (i got a power converter in the truck and a charger to fix that) and the sd card slot burnt out after a bit. Or my sd card, idk i just upgraded the m.2

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Asus Rog Ally

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is an amazing console. I used this console when I went to the Philippines and Japan and it was very useful because I didn’t need to bring my laptop ! The only downside to this product is that the battery life dies quickly which makes it hard to stay on a game because when I’m out I would need a plug to charge. But overall it is a great product that I’ve been using for the last few months !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS ROG Ally 7”

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ASUS ROG Ally 7” 120Hz is a fantastic portable gaming device! Its 120Hz refresh rate ensures smooth gameplay, and the vibrant 7” screen delivers stunning visuals. I had an excellent experience playing FIFA— the graphics were crisp, and the gameplay was incredibly fluid. It’s powerful enough to handle demanding games and is comfortable to hold for long sessions. The build quality is excellent, and the battery life is solid. Highly recommended for any gamer on the go!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this with the legion go and steam deck oled and what I saw in this is: its age in which a lot of people had guides and recommendations for this already It’s a windows os And how clean it looked What set me off from this a bit was probably just storage and the smaller screen but it’s veryyyy portable friendly and performs greatttt. I play OW2 and MW3 a lot and those games work perfectly fine if you have guides to help ya set the settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld Gaming Beast

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Rog Ally. my only complaint is the battery and storage. I get about 1.5hrs gameplay before I need to charge. Ive turned it into a retro gaming boss with a bunch of current games but im already full storage wise. also recommend Getting a better dock. as the one that comes with is basically cardboard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go ahead live a little buy it and enjoy life

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is a beast compared to the Steam Deck. I have played Diablo 4 extensively on the handheld and everything is buttery smooth. I also have a coinops retro build that includes tons of arcade games especially Japanese shoot em ups which is perfect. Setup was a pain but other than that its been a blessing. The battery life is decent at best. The illest part of the machine is the screen which is doper than most handheld screens I've played on. No need to upgrade for years. Love my Rog Ally daily played.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the asking price by a long shot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic gaming console if you want a handheld that can play most of latest games. Having native windows makes it a lot better since I’ve used windows all my life. I got open box excellent and have no complaints. Everything was there and it was all packaged nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Asus did great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best gaming device ever and handheld pc perfect for travel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever! Plays most games at medium settings 1080p but with amd up scaling you can boost the performance even more. Feels alot like a miniature computer more than a handheld. Fair warning battery life is not amazing. While playing a game like Elden ring I average 45-50 minutes before needing to plug the console back in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG ally is a cool handheld console / mini PC

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I watched many reviews on youtube before decided on getting one and I dont regret my decision at all. Beside of being used as gaming console, I also use it as PC. It is powerful for its size and the fan noise is actually very low, unlike my 5 years old gaming laptop that under heavy gaming the fan noise sounds like jet engine. If you're in budget and deciding between gaming laptop or ROG ally, i will recommend getting a gaming laptop over ROG ally because you get bigger screen and better GPU (rtx 3050 series at best) with costs of $00-200 more than the ROG ally. But if you already have a gaming laptop abd just want something unique, ROG ally is the best choice

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    An earnest try

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ASUS has finally released a Steam Deck competitor, however, the performance, while better than the Deck, is still lackluster compared to expectations. The build quality is quite premium, the screen looks awesome, the triggers and joysticks have a good feel to them, it even has a fingerprint sensor for easy sign-in; physically, the Ally is extremely high quality. The performance is not what I had expected. With a slogan such as "Play ALL your games," I figured an e-sports title such as Overwatch 2 shouldn't be an issue, however, at 720p low settings at the 25w turbo mode I am churning along at 30-40fps with 1% and 0.1% lows at 8fps and 5fps respectively. 25w mode is the highest performance mode it can achieve while not connected to power via its 65w usb c charger, and it drains the battery in minutes via hours when in that mode. I use it while on my breaks at work, which total 1 hour per day, and it is dead by the time I get off. When in 10w "silent" mode it has very poor performance, good enough for some games, but not those that I mostly play, at least. With time these things will get better and better, and I applaud ASUS for the bold move, but maybe I'll wait to buy again for a couple for years at least.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear christian,

      We are sorry to hear about the disappointment you feel with the performance of the ROG Ally. Please note that here will be future updates that will improve system stability and performance for the ROG Ally so we recommend keeping it fully updated. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0030" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    Good device, terrible company

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware is fantastic, but software (Windows) doesn't do justice for being a handheld PC. Install SteamOS or Bazzite on it and you'll have a better time. While you can have this as a main gaming PC, it's better off being a secondary gaming PC as some games won't run perfect on it. With Linux as the main OS, you can just stream games from your main Windows PC if needed. Unfortunately, the SD card issue is still an issue. Use the sd card for any good length of time (Like downloading a game or update), it'll throw read and write errors and stop showing up on the device until you restart. ASUS even pretended the issue doesn't exist. The problem is where they placed it within the device. The placement of the SD card has been fix on the Ally X (The next model up). ASUS also has a track record of not doing a good job on product warranties. They have multiple instances of making up issues when they receive your product at their repair facilities. Producing issues so they can ask more money out of you. tl;dr Good device, terrible SD card placement, and even worse company. Try to get the Ally X on sale instead. Only get this if it's dirt cheap.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DevonC,

      Thank you for your comment.

      We do understand your dissatisfaction with the quality of the product, your recent customer service experience, and the inconvenience this may have caused. All products undergo intensive quality control testing and inspections, and are built to last, issues you experienced with the laptop are random. The card reader issue was resolved with a hardware fix. We recommend you send the product in for service so the card reader issue may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.


      If you are unable to play Steam games, check if Windows, drivers, BIOS and games are up to date. Updates for the ROG Ally are posted at: https://rog.asus.com/us/gaming-handhelds/rog-ally/rog-ally-2023/helpdesk_download/. Additionally, check if you are running the most current Armoury Crate utility software. The most current version is available for download at: https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/. While accessing cloud games or web applications, please ensure the device has access to an established router and internet service is working properly since poor and unstable internet connection will affect system stability and performance. Keeping the device always updated will maintain optimum system stability and performance. If these steps were performed to no avail, please try to run a diagnostics or optimization test using the "MyASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/.

      We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with this product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Rated 4 out of 5 stars

    Awesome Handheld PC

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has enough power to play all the games I play at decent settings. Can upgrade the internal storage if needed. Battery life isn’t great but I typically will carry around a battery bank anyway. If your mainly going to use at home this is a great way to save money over the X

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The best gaming handheld

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only things holding this handheld computer back are the battery and windows 11 not being great for mobile devices. But windows also means you can install whatever you want with no hoops to jump through. I've been playing Starfield on medium settings with only the games glitches to complain about. I also think they should add a hard point wrist strap so that you can't stumble and drop it if you're carrying it or prevent someone from snatching it out of your hands and running.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sweer Handheld Gaming Device but.....

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally ROG is a sweet Handheld gaming device. It has the benefits of a full computer running windows 11 plus all the benefits of a gaming device. It works well with Steam, Epic, X-Box and other gaming platforms. The gaming controls are easy to use but I wished they would provide better feedback when playing a game. The touch screen is responsive and easy to use. Connect the Ally to an external monitor, a mouse and you have a fully functional PC. But battery life could be better. Depending on the game you might get between 1 1/2 to 2 1/2 hours. However, the fast charging makes up for it. To get a full charge, it will take between 30 to 40 minutes. lot people have complained about the SD card not working because it is too close to the heat exhaust fans. So far I haven't seen or experience any issues with the SD card. If you are looking for a simple but sweet Handheld gaming device on the go, I think the Ally ROG is a good device for the price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ally review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic portable gaming device. excellent gaming performance, lightweight and great video and picture quality. For the price there is no other or better option on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do not underestimate the power of this device LOL

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been gaming since I was four and a half years old I'm now 40 and I would say that this is probably one of the coolest most powerful consoles that's in your hands that I've ever had. Some reviews will knock it but they are extremely hard this console kicks rear and is extremely powerful and if you can somehow afford the XG mobile you will have some god tier gaming performance that you can bring over to a party and play your favorite games

    I would recommend this to a friend