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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 134 Showing 2,661-2,680 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Beast, but ultimately upgraded

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did love this, especially for the price I paid for it. But ultimately I returned it. One morning I looked down and had a giant battery pack, USB splitter, extra external storage and I thought to myself...it makes more sense to return this for the X. But it still is a beast for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as advertised. Great to play games on the go and use as a portable pc

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good choice!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just amazing! It runs literally every game and really confortable to use it. The battery could last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    BEST BUY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly...its better than i gave it any credit! Feels like a sturdier switch and plays games relatively well! Id say if youre really serious about one get this one highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great mini gaming pc but battery runs out rapiddly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's really good, the only thing I don't give 5 stars is the battery that runs out really fast, but plugged to a good power bank it just runs perfect

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A Tiny Beast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great! Generally getting 60-70fps on medium settings for most games. Have played Halo Infinite, Assassin’s Creed Mirage, Need For Speed, and a few others with great results. Depending on the wattage you’re using, the battery life can be pretty short (I’ve been seeing just under 2 hour times), but the 65w charger gets this thing fully charged in 60-90 minutes. Important to update the drivers manually from the Asus website (Armory Crate doesn’t find everything for some reason), but once that’s done, this thing hums. I cloned and replaced the factory ssd with a 2tb ssd to make more space for games without needing to mess with micro sd cards. It was a super easy swap. Love how repairable this thing is! Overall, would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect just perfect it has some of the best performance it’s definitely better than the steam deck Is it worth $700 it’s complicated because you are getting 2x the performance and a better screen so for me it’s worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A dad’s gaming delight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it has quickly become my favorite gaming companion. This device has proven to be an absolute delight, captivating me from the moment I picked it up. One of the standout features of the ROG Ally is its portability. It allows me to escape into the world of gaming even when I’m away from my Xbox or gaming PC. The convenience of having a powerful handheld system ensures that I can enjoy gaming wherever and whenever I want. Whether I’m commuting, traveling, or simply relaxing at home, this device has become my go-to gaming solution.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 5 out of 5 stars

    Great quality and performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs very well, nice to not have to check compatibility …can play all my PC games. Feels more solid than switch (probably due to lack of detachable joycons). 512GB isn’t much, so I immediately upgraded to 2TB SSD and 1TB micro SD.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation, Storage capacity

    Rated 3 out of 5 stars

    Could be better

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like it every card I put in to it for extra storage was fried and it seemed to over heat pretty easy

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear NAxEducation,
      We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0611] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Great when it works

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing device, I could play any game from any launcher and it was gorgeous. However, the display stopped working and I fear the RMA process. The device is only worth the gamble if you don’t mind the price. Pros: lightweight, ergonomic, highest-class performance Cons: drains battery, could fry SD cards, unfixable when design flaws show up (and replacements aren’t guaranteed to be better)

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Absolutely garbage windows infested junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this on a cross country trip as i forgot my dock for my switch. This should not be asvertised as a gaming handheld. Its freaking windows 11. Horrible os. Plauged with same junk update after update u get on a pc. Bloated down on a weak handheld draining excess battery life. Not to mention when logging in it tried to sync to my home pc. Like why would anyone in the right mind want to sync a dinky 512gb hand held device to their home pc and waste massive amounts of space and time downloading useless programs for a hand held. Not designed with gaming 1st in mind. Windows needs to just stop. I despise apple and only use windows on pc but this is just invasive and inappropriate for a hand held. Cut all the bloated os crap and focus on gaming only. Period. If i wanna install office ill do it myself

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DoneWithBestBuy,



      We do understand your disappointment with the product and the inconvenience this may have caused if it didn't meet your expectations.



      On the contrary, lots of satisfied customers, having positive experience using the product, will agree that this game console stands out as a top choice for those seeking a high-performance console that runs Windows smoothly as long as Windows, drivers, games and applications are up to date. It also has a powerful CPU and GPU for smooth gaming experience, even while playing active-oriented and graphic-intensive games. Also, it has a 1080p 7 inches 120Hz display that makes games look stunning and realistic. Should you need further assistance with the ROG Ally or other ASUS products, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688.. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.



      Thank you for choosing an ASUS product.



      Regards,

      Rodel ASUS Customer Loyalty Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gaming handheld on the market! I love this console.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not quite ready

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While I did rate this product “Average”, I do think it’s a cool device. But currently, windows handhelds have a lot of room for improvement. Mainly in the battery department. The screen is good and the speakers sound nice. A major downside of this device is the horribly joystick dead zone. This is not a good device for shooters. IMO, the Ally is the best PC handheld but the concept needs time to mature

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0435" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is what the Steam Deck says it is.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Steam Deck. The idea of a handheld gaming PC is a great one, but Valve’s offering really just does not have the horsepower to make good on that proposition. While it still has a lot of compromises and unstable performance, the ROG Ally has given me an experience that has been more in line with what I was led to expect on the Steam Deck. Windows hasn’t been an issue after setting the sleep button to Hibernate, as the Big Picture feature of Steam has essentially always been a SteamOS emulator. In summary, this product is what the Steam Deck advertises itself as, and unlike the Steam Deck itself, nothing less.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Decent handheld but had issue early on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can play most games nicely but has some draw backs on those really pretty games. Early on my sdcard port was fried due to heating issue but I hear they’ve resolve that: wouldn’t know cuz my port is fried.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Erik,

      We're sorry to hear that the SD Card port on the ROG Ally stopped working, and we apologize for the inconvenience this may have caused you. To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0582" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] Troubleshooting - Memory Card (SD Card)/Card Reader Issues -  https://www.asus.com/support/faq/1051166/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good item!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Ally ROG!! The graphic card is amazing!! And the employees at the Ankeny Iowa store are friendly and helpful!!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Wow!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! This thing is amazing! It’s played everything I throw at it. Would definitely recommend for a computer gamer wanting more portability!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Solid little Computer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid little computer which perfectly meets my gaming needs. Powerful enough to play all the games I love on the go. Perfect for traveling and even better with the external battery pack I have.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Great if you know what to expect.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are computer savvy and know what you're getting into this is a pretty solid device. Preforms games well but it gets hot. Really warm. Design was done well and I question some of the layouts. Windows is a weakness and a strength. If you know how to navigate a PC you'll enjoy tinkering to get things working. If you want something that just picks up and plays, get a Steam Deck or a Nintendo Switch. Also, don't buy a MicroSD card. It will fail from whatever reason. It's the main reason there are so many returns of the ROG Ally. ASUS needs to do a recall and fix it.

    I would recommend this to a friend