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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 9,123 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    It’s a nice handheld device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a $400 open box, can’t complain too much. The only downside is battery. Only can last for about an hour on battery.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    A Powerhouse

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery life isn't the best, but I love this device. Its really compact for travel and is my second most used handheld!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely everything I wanted and more. Yes, the battery life leaves something to be desired, but I haven’t glitched out of any games. I have played Overwatch 2 online with no lag +60 FPS. Can’t wait for more!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Glad i got it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Having seen the pre-release reviews i was nervous, but so far it has met or exceeded everything i want it to do. Just wish the battery lasted longer.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Highly Recommend for PC Gaming on the Go

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product. If you are a PC gamer that wants to play anywhere I highly recommend this product. Where the Steam Deck excels the ROG ALLY goes further. Having Windows is both a negative and a positive. Being able to play all your PC games from any launcher is fantastic. ASUS onboard controls and settings are quite accessible and gives you a ton of control on your handheld experience. Battery life sucks we all know it but there enough accessories in the world to overcome this issue.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Rog Ally is very great for on the go gameplay. The only thing really negative is the battery life. I recommend buying a power adapter for the car. Other than that its a 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    If it had 32GB it'd be amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one at launch and returned due to issues, gave a refurb a go and will be returning also due to issues, but the software and BIOS updates have been nothing short of amazing - and this is ASUS we're talking about, who make some of the absolutely worst software inflicted on the PC industry. I disable the auto-install of armory crate on my motherboard but the ally variant is solid. I am pleading with you ASUS, hall effect sticks and 32GB at max speed for the Z2 Extreme variant and it'll be an absolute success.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Short battery but great performance

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ally is alright. Battery could be better, but overall performance is really good.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    rog ally

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i been using it since i got it and everything that i do the rog ally can handle it i really love that i also been playing heavy games and it taking it like nothing i really recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The bad thing about it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive, a powerful, versatile and perfect console to play the best games, many options to choose from, and entertain yourself for many hours, and do other things (many, in fact), you have to be subscribed to Xbox, playstation or steam, but hey, nothing is free in life, and less good things. The battery lasts depending on what you are doing, it is adaptable, however the long charger gives you the opportunity to continue enjoying even if the outlet is not nearby. I just wonder. Why doesn't it come with a case or something to keep this amazing console safe when not in use. The bad thing about it; nothing, so far, A day it doesn't have enough hours to enjoy playing with. Many features I'm still discovering...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product, Great Value, Ease of Use

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! It runs wonderfully whatever game I play (after adjusting setting of course). I play a lot of Steam games on the go and this allows me to play them easily.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think its a perfect size. Not to bulky easy to hold even when laying down. Simple as using a pc. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Powerhouse packed punch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial setup is BAD. Keep in mind the the armoury gateway app and this product are new. After setup headaches aside, it is amazing to witness the fluid screeen and high perfomance this little wonder deilvers

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good handheld with some nigs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted a portable hand held computer to play games and figured they this. Takes a why'll to setup because of lots updates. There's some glitches I'm it and have to be patient with some games to load. But overall very happy with it. Lots videos on how to twerk it and get beat out of it. Still lots to learn but if you want something to play games why'll away from computer or console I recommend this device. Hope on time gets to work as good as my consoles

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    The best purchase I've ever made!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing still blows my mind, and I've had it for a week. Just downloaded battlefield 2042 yesterday, and it plays it so well. I'm blown away at how convenient tech has gotten.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Rog Ally Z1 Extreme

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, great performance in a really small form factor. Easy to upgrade or do maintenance on it. The only issue I've had with it is that a bit of hair builds up under the sticks over time, but that's a really easy flx.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 star, cost more than my first car.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a "Pocket" sized gaming PC. I've even run Starfield on it at low settings but still looks amazing. It's not a desktop replacement however i did use it as a replacement during our super heat wave a month back so that my room stayed cool while i used the Ally with a KVM switch so i was using all of my regular peripherals on a 4k monitor/tv. Played all of the triple A games on it just fine albeit low or lower settings but it gets the job done. Price is reasonable since it's a full windows 11 PC and run an amazon dock with it. You will need a 100W power supply if you want to run it on an amazon/steamdeck dock (works withe very dock labeled for steam deck pretty much). 10/10 IGN

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Good product OK storage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs everything very well, has a pretty good battery life. The storage is only 450 gig which is fine for the device, Im going to upgrade mine soon but overall a great device

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Powerhouse for the size

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Armory crate is a bit annoying from time to time but all in all this is a powerful little PC as portable as a Switch.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Cool idea, poor execution. Would wait a few years.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good concept but until the chips are more powerful or you are a console gamer it's really jarring going from 75-120hz down to 35 and then even worse when even on simple games like Super Mega Baseball you unplug it and the FPS tanks to 25 so you have to turn it up to consume 25-30w to get a stable 30 with lowered settings and using upscaling (RSR driver level) which chews through the battery. Build quality was okay. Needs a stand that isn't made of cardboard especially on the Extreme model at 650 bucks IF you find it on Sale after tax.. Can't have a Switch like stand or at least on made of plastic? This is a bit nit picky as you buy it for handheld mode but I'll give it that it has decent cord length but it's just not ready. Wish Nvidia would make one with an Arm chip and GPU with Tensor cores to use DLSS upscaling so at least you get decent upscaling. May look into the Claw since it has XESS but it lacks the support of DLSS. Also I saw the cpu running under 1ghz at 25w mode and it was what was holding back the game. AMD has a ways to go on APUs still for handheld at least. Performance plugged in is night and day from unplugged even turning the power up all the way won't be as stable on battery and its noticable. Couldn't get Cyberpunk playing at low Steam Deck settings at a stable 30fps at 720p either even on wall power without it so aggressively upscaled you can't make heads or tails of what's going on.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0359" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus