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Customer Ratings & Reviews

$462.79
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The comparable value is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 157 Showing 3,121-3,140 of 9,123 reviews
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great handheld device!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to play steam games! It runs great and the screen is vibrant!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game on the Go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and fast, play all your AAA games on the go! Plays every platform that you would on pc with a breeze

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Mobile PC Gaming Experience.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best mobile gaming experiences I’ve ever had. It’s a love child of so much gaming knowledge, that’s it’s impossible not to be amazed. From the simple fact that it’s full windows 10/11, to the amazing mobile processor that can run most modern titles 60+fps. I mostly used it for MW2 2022, and I have no complaints. It did take some time to get used to aiming on the device, because it does feel way different than a monitor or TV but after you do, it’s amazing the place/ you can get score streaks at.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ASUS ROG ALLY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system! Love that it’s windows based, makes getting all your games from steam, epic, gog, or whatever service you use very easy then bundles all those games into a one click away library. Decided to play cyberpunk over again using this system and it looks amazing, all while pushed my 40-50 fps. My biggest complaint is the WiFi card sucks!!! And after doing some research ppl are saying there’s some with better WiFi cards then others.. other then the WiFi I would give it a 8.5-10

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It's so so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it at first. I want to like it but the battery life is terrible, it's not great and has stutters, it's lacking in places I assume newer models are more well rounded. I sold mine after having it 7 months

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DokturAbstrax,

      Thank you for sharing your experience with the ASUS ROG Ally. We are sorry to learn that the battery life, performance stutters, and other limitations affected your overall experience and ultimately led to your decision to sell the device after seven months of use. We sincerely apologize for any inconvenience this has caused. We appreciate your feedback and will ensure it is passed along to our product team for further review as we continue working to improve the performance and usability of future models.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0630" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Built with quality in mind

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked this unit so much I bought another two of them. Great build quality.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Coul be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is beautiful and feels good in the hands. Performance is good but still has some bugs that needs to be addressed and windows 11 sometimes makes it impossible to use. Battery life is terrible, specially if you want to play AAA games on the go. Probably need to wait some time to see if it improves with software updates but overall is a great device

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Kaploc,

      We truly appreciate your feedback on the ROG Ally. Please note that there will be future updates to improve the overall system performance, system stability and other quality of life changes. We would like to hear from you what changes would make this a 5-star product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0131" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Great console for PC, Steam and retrogames

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable console. It has windows 11 prei-nstalled and Asus launcher. You can play any Steam game and retro games through emulators.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for travel or taking to work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a great purchase! Very portable but need to be by an outlet for charging if wanting to play for a long time!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good gaming device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I use it both as a portable gaming device and as a small personal computer. If you want the windows experience this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic little machine. It runs games great. Only complaint is the battery life, but even that isn't too bad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Perfect handheld pc.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hand held pc. Plays Starfield perfect. Only wish they had a larger ssd but it’s super easy to replace it with a larger one.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Gaming is fun again

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE this thing. I also have a Steam deck and wanted to try this because I play Xbox games. The screen is so much better than the Steam Deck and I actually understand Windows vs Linux. Its just built entirely for a different consumer than the Steam Deck and that consumer is me. I would not hesitate if you have the cash and are looking to get into handheld gaming and want to play games outside of the Steam ecosystem easily.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good but the rog ally x is way better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs pretty well, hooked it up to meta quest 3 and it ran all the vr steam games on medium ( still better then meta native games).. go with the x if you have the money.. the only egpu these work with are theirs and they expensive.. cost more then a regular gpu...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the Rog since the day it was released frim Best Buy and I love it. Mind you I am coming ftom 100% console play, therefore never really been into PC gaming. I could never really get into the aspect of gaming from a gaming PC, even knowing they have better preference. Therefore after months of research I went with the Rog over the Steam Deck. My reason was based on overall the Rog has less limitations than the competition at a great price. Ive read countless nitpicky reviews from PC gamers that leaves me asking why they just didnt stick to PC.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Nice handheld device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as an alternative to bring on trips for my 14 yr old. He was only able to really play the one game he had but the others needed a wifi connection and yes you can use a hotspot but it goes much slower. Due to this I have it 4 stars. He still enjoyed it and once getting to where we were he could play all games . Still occupied him on a 10 hour drive for part of the time. Would recommend but buy the case

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Screen quality

    Rated 5 out of 5 stars

    Asus ROG Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Plays all windows games unlike the Steam Deck. Screen is great. Looks like an OLED even though it’s not.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ASUS ROG ALLY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this console and also I very happy with best buy service very easy warranty procces

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Amazing little PC

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this would be crap, but oh boy it runs all the latest games great, obviously it won't run 4K Max settings , but runs them great at 720P/1080P Medium which is more than enough for the little screen it gots. The OS being Windows 11 is a big plus cause every launcher from the big names run ,including Steam. Upgraded the Internal SSD to 2TB easily since the bios reinstalls everything with all its drivers directly from Asus servers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Daddies lil Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a dad of 3 kids who wont alliw me time to sit at my PC this is a godsend. it has some drawbacks compared to the Ally X but for what i need it for it more than exceeds expectations. simple enough for kids to use and can be even used as a streaming PC. good stuff.

    No, I would not recommend this to a friend