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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Surprised at how good it is!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning a Steam deck for the past year, I’ve been extremely pleased with the ability to play games that were off limits on the deck. I’m familiar with Windows for gaming, but mostly a Mac user. I’ve been very pleased with how well the Rog Ally works given the normal exceptions you need to make for Windows. Yes, there are more updates and tweaking necessary than a more closed platform, but as usual with Windows, you get maximum flexibility and ALL the options. I’ve enjoyed my time with the Rog Ally so far, and would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Mixed feelings.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance for a handheld PC. Supporting software is not perfect but very good and almost convinces that this is a viable handheld gaming device. Poor battery life as a Windows PC. Terrible battery life as a handheld gaming device. SD card is susceptible to overheating by design. Inefficient when you want battery life.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Asus Sponsor me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in july when i become homeless to keep gaming, but now im about to become homeless again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Performance

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld, I will little bit big screen and better battery. Performance and cooling is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Sweet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is a pretty neat little device. As more updates roll out this thing will have the optimization I think many gamers are looking for. Compared to the Alienware or the ROG Big Rig I custom built it can handle solid 1080P graphics and I average 70-80 fps on the really GPU intense games like Dead Island or CP2077. The option to dock it and connect keyboard and mice through Bluetooth is nice. If you are trying to game on a budget I would recommend this. If you are looking for something a little more powerful for the price point stick with a Ps5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I game on this device every day. Best bang for your buck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Good for its purpose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to play on different games on different launchers. Works great with both epic games and steam. It is the perfect handheld.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Could’ve been great. Instead was a nightmare.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an absolute nightmare trying to setup the Ally. Initially couldn’t get the keyboard to pull up in the window setup. After restarting it worked. Then when I was setting everything up I kept getting armoury crate errors during the windows setup. After finally making it into windows everything was good….. until it wasn’t. After updating the Ally I went to enter my pin and it gave me an error saying my pin was unavailable and to setup a new pin. I just changed my number on my microsoft account so it was asking me to enter a code sent to my old number to setup a new pin… My only option was to reset the ally because everytime I pressed the back button to try and login to a different microsoft account to setup a new pin it would kick me back to the enter pin screen. I ended up having to hook up a keyboard and getting to the recovery screen to reset the ally. After finally going through everything for the second time. I installed updates and the ally kept going through a continuous boot where the thumbstick leds would keep turning on and off. Had to hold the power button and manually power it on to get it to boot correctly. Once it booted guess what happened AGAIN! I got a message saying my pin was unavailable again befofe I even got the chance to try entering it. Needless to say I’ll be returning the Ally. What a massive uneccesary headache and waste of 5hrs of my time trying to get everything to work.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jordan,

      We sincerely apologize for the poor experience you had while trying to setup the ROG Ally. We understand how frustrating this was for you and we want you to enjoy the product. Please following the steps in this FAQ to help setup the ROG Ally: https://rog.asus.com/us/support/FAQ/1050046

      We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018159-0010" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability
    Cons mentioned:
    Heat dissipation
    Best Buy Employee

    Rated 3 out of 5 stars

    Great for games running less than 1080p

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This console REALLY needs an extra heatsink, because it will get VERY hot on the back while its in Turbo Mode, and the only way to get higher than 30fps is to be in Turbo Mode. Works great for being a portable windows device, but many of the higher end games will only run at 60fps if you keep the resolution at 720p.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear W Helmick,

      We appreciate you sharing your feedback on the ROG Ally. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0200" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Portability King

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Specs, size, sound quality, weight, power. Best in class. Only con is the slightly lesser battert life compared to others.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Asus ROG Ally Z1 extreme

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this little guy for a few months now, and it is holding up fantastically. The battery life isn't the best, but I usually have it plugged in so it's not an issue. Overall I would recommend this to others looking for a handheld pc.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My new Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a machine that is going to age like fine wine. Amory Crate still needs work but Windows is not a hindrance. Just keep expectations in check. Its not going to run Cyberpunk full blast but Im not looking to play a game like that on a 7 inch screen anyway. Its nice to know that if I tone it down I can though. Ive had absolutely no problems with my Ally that would have damaged or corrupted the system in any way. Been using it since day one. Armory crate is the only thing that really needs work still as of 7-19-23. Buy it and game away.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great employees

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with Best buy has always been supercalifragilisticexpialidocious!! The employees there always know the information I ask about the products I'm trying to buy which results in me buying. This Rog ally has played everything I've installed on it and bought have I tested it. I got it for my birthday and haven't regretted it at all. If you are used to playing Windows games then you are going to be right at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC Gaming On the Go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a nice handheld that plays pc games and functions as a mini handheld pc this is an amazing device to have, you can play simple indie games, or play all your triple a games such as god of war, spider man, or anything inbetween, not just that but you can also set it up as a desktop. All you need is an adapter, a wireless keyboard and mouse, and you're all set to do school work or browse the web. Theres alot you can do with this device, i wouldnt recommend it for children since it really is just a portable handheld laptop/pc

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best hand held on the market

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this handheld! Of course it cant play everything out there but being able to play assassins creed shadow, space marines 2, should be enough to say how much it can handle. Definitely reccomend this for anyone wondering if its worth it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Mostly a hit, misses on drivers

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For all its faults, such as some software being not great when I first got it and AMD drivers being hit or miss with certain renderers I would definitely recommend this handheld. If you dont want to spend that much on an Ally X at this point, until the X goes on sale, this is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great little gaming pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for on the go gaming or playing at home on the dock. If you already have a gaming pc then this is definitely a luxury item you may not need, but if you're looking for your first gaming rig and want something portable (and the highest graphics settings arent a requirement for you.) This is the perfect set up imo. Easy to use interface, simple set up, and the best part is being able to pay games across multiple platforms, not just steam. And upgrading the ssd is a snap.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Device but……

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device worked amazing overall, the only complaint I had was the battery which led to its return.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for the price frustrating to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive for the price. This thing is a hand-held beast. I have had no issue running any games I've tried, and they've all run well. I also use this as my only desktop PC now in docked mode and it runs fantastic. The only reason I gave it 4 starts was I found it to be quite frustrating to setup. Out of the box it does not register either thumb stick as a mouse control until you manually go into settings and tell it to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Buy it for the road

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome display. Battery life is so so but the performance is quite good. Diablo on it is slamming!

    I would recommend this to a friend