Customer Ratings & Reviews

Excellent product play it everyday couldn't ask for a better handheld or better service from the associates at Best buy I was 100% recommend Best buy over any other electronic store that I've ever been to

The ROG Ally is a great little device. Whats keeping this a 5 star product is the hardware issues. Asus poorly designed this device. It fries SD cards, with mine i had to RMA after two months because the left thumb stick only inputs up and does (known defect). The process to get this swapped out is terrible. If your device defects past the 14 day return window, bestbuy will not help you even though they have a deal with ASUS to handle RMAs. Best Buy will only send it to Geek Squad and you wont see your device for 15 days. Geek Squad was rude and was angry that I followed ASUS instructions to wipe my device before sending to them. They asked "how are we to test it if you wiped your device?". Just beware the head ache of your device defects.

Absolutely great product, yes battery could be better, but for weight and size perfectly acceptable.

Well for the first few weeks I had none of the issues people are speaking about (stick dead zones, bricking, updates breaking random things. I launched a game earlier(medieval dynasty) and played for about 90 seconds before the whole thing froze. I had to do a hard reset. Once it booted back up, Windows as a whole was acting wonky. Everything was loading extra slow. Touch screen wouldn't work. Explorer (Windows folder system) would not launch for anything. Finally got the touch working again. Still issues with the rest of windows. I updated everything and still nothing. Tried to restart and it sat at the restart screen for a good 5 minutes. I finally got curious and took the SD card out. It immediately restarted and Windows ran perfectly. Reinserted the SD card, and the problems started again. Come to find out after trying it on several computers in my house, the Sd card is fried. All this the morning after an update that was suppose to increase the fan speed to reduce the temps and prevent this. Outside of this, the device has been great. All I can say is don't use an SD card with this. Spend the extra money of you want more storage, get a proper m.2 ssd that's higher capacity, clone the drive and put it in the device.

Great buy. Awesome handheld for a multitude of games - loving taking Destiny 2 on the go and of course rhe hige libary of old amd new games.

I love this thing. There was nothing more cool than playing PC games on the go. The best part is the Windows emulation. It feels like a mini-laptop with you on the go. I returned it ultimately because it just did not feel comfortable it my small hands :(

I'm very happy with my Ally. It handles all my games perfectly, runs smoothly, and looks beautiful with the lighting effects. I did upgrade the SSD for more storage, and I followed an Asus tutorial to do that and it was super easy. I highly recommend it to gamers who enjoy handheld consoles like the Switch, but want to play a wider variety of games with mods and custom content. It's awesome, I highly recommend!

Ive been loving every second, even my girlfriend loves it, cant keep her off it lol. The only thing so far im worried about is the sd card problems, im nervous to use one. But will try to with a small sd card first!

Battery runs out fast it works really well but that’s my only complaint

I absolutely love my Ally. I have bearly even used my desktop since I got it. Gaming has been great and even work productivity tasks do well.

The device itself is amazing, great most games but the battery life last about an hour at most.

Fantastic little power house however don’t expect much of the battery life… i recommend external power bank when on the go

Bought this for my wife as a Christmas present. Short of the long, she loves it. It also works as a handheld PC

Excellent product, I can run all my dark souls games, destiny, grounded, gta 5, Xbox games pass games on the go with really good performance

I’ve been thinking about this for a long time. Despite having a steam deck, it doesnt do everything I need in one device. I knew the Legion Go was coming out and it was another option I weighed in mine. However I saw this open box for a great price, I have relatively small hands and from what people says the Go makes even big men’s hands feel small, and I had good experience with Asus. Upgrading the internals was much easier than even the Deck. Honestly was worth it and really happy with it.

Fantastic device, it delivers on all fronts. The battery life isnt great but other than that it can play anything easily. great purchase.

Overall a very comfortable and responsive device. Sometimes in turbo mode it gest a little noisy but the gaming experience is very fun! I had consoles before but I prefer this device because of it's portability and the cross-platform games you can access from a PC. I think there are some improvement opportunities when connecting external controllers and screens, it gets tricky sometimes and you may lose some time with the configuration settings. I strongly recommend to buy a docking so you can connect HDMI ports and USB devices.

I've had this since day 1, and if I reviewed it after the first 2 weeks, I'd give it a D. Today, I'd give it an A. It's really impressive how much better this has gotten since launch. Also, having just used the Legion Go, and then going back to this, it's impressive how good this feels and how much better it works. Really only thing I wish was that this had a 16:10 screen and that it was larger. Obviously I'd love an OLED as well, but really this screen is very very good for an LCD.

Ran perfect for me and runs all my games perfectly. I use it as my travel PC and does everything I need.

Great platform. Set the standard for others. I'd definitely purchase again in the future. It runs a bit hot, but to be expected for first gen. Honestly it's worth the money.