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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 161 Showing 3,201-3,220 of 9,123 reviews
  • Pros mentioned:
    Game compatibility, Portability

    Rated 5 out of 5 stars

    Best handheld PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbelievable the catalogue of games this can play. Instead of lugging around an antire laptop i can just bring this around with me.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    You will need a warranty

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son with complete knowledge of some of the build quality issues around heat. This is his first gaming handheld so I made sure I got the extra warranty. Overall it’s not a bad handheld, good price, plays all types of games (low to mid settings), the battery life could be improved. I ended up returning it after the sad card reader burned out and the battery died. It stopped turned on about 8 weeks after I bought it. I ended up using the money to get one of the Xbox ally

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PhillipH,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize for the issues you encountered with the SD card reader, battery performance, and overall reliability, and we regret that this led to your decision to return the device. We understand how important it is for a gaming handheld to deliver consistent performance, especially for a first‑time user, and we regret the inconvenience caused.

      Your feedback regarding build quality, heat management, and long‑term stability is very important to us, and we will ensure it is passed along to our product development team for further evaluation.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0304" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Better than the steam deck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great impulse buy for me. Use it all the time and aside from the battery life, this is a solid machine for all types of gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Was worried for nothing; this thing is great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially worried about taking on a windows handheld but if you’ve had any experience with a Windows PC, youll be fine. It is a bit more involved than a Steam Deck or Nintendo Switch but the power and flexibility you get in return make it worth it in my opinion. Being able to easily play Steam, Epic, XBox/Gamepass, and GOG games and have them all show in one library is fantastic. Never thought I would be able to play most modern AAA titles on a portable but here we are.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great product but not for everyone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good device but not for every body. This thing is very powerful but the battery drains very quickly and i feel like many people cant enjoy the games when played on that small of a screen

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld PC! My time with it has been near flawless outside of the battery life but a battery pack or dock fixes that easily. I'd recommend this to anyone whos looking for a handheld system with tons of flexibility.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good, but probably not what youre expecting.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it is a great device, and just because it can run most games at decent graphics, doesnt mean you should. The battery life is atrocious, and it lacks the ability to smoothly play any modern triple a game. If you have a good internet connection it is great for Xbox Cloud Streaming, but for that logitech has a much cheaper solution.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Hunter,

      We appreciate your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number " N2306018106-0103 " for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight easy to use and the brightness is great. Only con is rhe battery life but that is expected from a high performance sevice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Console quality gaming on the go!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had the Ally a little over a month now and I’m in love.. The ability to bring AAA quality games with you where ever you go blows my mind constantly. Have been rocking Baldurs Gate 3 with my buddies and it handles very well with a few tweaks. They have sites dedicated to helping you find the best setting for your games to run well too. Best purchase in a while!!!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good Windows gaming handheld.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good handheld gaming device. There are some quarks, but there are workarounds to those (admittedly Windows 11 driven) quarks. Full HD gameplay at mid quality graphics will get you what you want. Battery life isn't that great (about 1-2 hours for AAA games), but you should go into this purchase knowing that. Full Windows 11 experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    The best handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent performance, it has improved a lot with new updates. The only con is the battery life, but it was expected you can't have it all.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Awesome PC handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Play any game you want without having to worry if it is compatible. Games run great. Battery life is decent. Unit charges fast.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned it for 2 weeks and no complaints. I’m impressed what the Rog Ally can do. I’ve been able to play xbox, N64, ps1 and ps5 games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great if you know how to use it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Personally I love my Ally. I use it mainly to play PC games around the house. I do not like to always be by my gaming pc and this allows me to play in bed or sitting on the couch watching tv. I have ran some emulators and AAA PC games on it, all runs great. There is a bit of a learning curve to PC gaming that most people do not realize. This is not a Nintendo Switch that you will just pick up and play you will have to likely trouble shoot issues like how to update different programs if you are not use to doing so.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 3 out of 5 stars

    Bad asus support to register open box.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good but would be better with more storage. There are aftermarket mods to allow for a 2280 SSD m.2 to be installed which allowed me to put a 4tb m.2 into unit for more storage on the go. The low rating is for asus support as I purched a open box and get my receipt e-mailed to me. The previous person registered it to them. I contacted support case # N2401027429 about transferring registering to my account sending them a screenshot of the e-mail forwarding them the e-mail along with pic of the box and unit with serial number clearly visible but all I get is sorry this is not good enought or we see you sent this but we can't see it. So think twice before buying a open box of asus product or any asus product as it might be hard to get good support from asus.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear GerardS,

      It's unfortunate to hear that you are experiencing register issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
      Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
      For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0388) for us to better assist you.

      Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Reliving childhood

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing little gaming portable! So easy to pick up a game and play for a few minutes. Everything works great and performance is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Gaming dad Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device, as a dad that games this is great to grab some game time when the little one naps. Does take a little bit of PC knowledge to tweak some settings and get it working correctly but nothing to complicated. I bought one for my brother as well who is not that great with computers and was still able to get everything set up and enjoys using the device. For the price you cannot beat it, this is truly an ALLY to a gaming dad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hands down the best IMO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my eyes this is the best handheld computer gaming system. It's got your gamer RGB lights. Easy to set up, easy to upgrade and work on if needed. The screen resolution is amazing it feels like the perfect size I wasn't all that happy with the steam deck size this feels better in my hands. The one downfall I've been reading about these is that the SD card reader burns out so if you need to upgrade storage it has to be INTERNAL besides that. Amazing product definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Companion to the SteamDeck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the ASUS ROG Ally on June 13 and I have to say it exceeded my expectations in every way. The performance is outstanding, allowing me to smoothly run even the most demanding games and applications without any lag or slowdown. If you're a serious gamer looking for a reliable and powerful handheld to compete with the Valve Steamdeck, the ROG Ally is the perfect choice. Highly recommended by a Steamdeck Owner

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Heat dissipation

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device, though battery could be better along with heating

    I would recommend this to a friend