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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 163 Showing 3,241-3,260 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good device, crappy retailer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good device and does what it's supposed to do. Knocked off a five star because best buy sent me a code that is invalid for game pass and I'm pretty upset about that.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great handheld for general gaming and emulation

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this near the initial launch, and saw lots of reviews about bad hardware. Coming to report nearly a year later to report ASUS has continually updated the machine, and it's been an absolute pleasure to use. I upgraded the storage to a 2TB NVME, and it was really easy to do yourself. Battery life is pretty bad (~1.5-2 hours on highest performance setting), but that's honestly to be expected.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Dissapointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I bought came with a dead charging brick. I had to exchange the whole thing and get a new Ally. As far as the unit itself, it worked as intended for the 10 days I had it. I ended up returning it and getting a Steam Deck OLED. Yes it less powerful but it feels so much bettter in the hands, has a better screen, the build quality is superior, and I’m not constantly worried about the Ally breaking (many issues have been reported) and having to deal with Asus support. The Ally, for me, felt rushed, cheap, and unfinished. While I didn’t have any major problems, other then the charger, and 512GB not being enough space, for the price, the thing doesn’t even come with a cleaning cloth or a case. I also got tired of using Windows in such a small device. Using the touch screen to set things up or change settings got old fast. The use of the mouse with the thumbstick is just bad and clumsy. The battery life is terrible as well.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MrFig,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0387" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing device, future is bright for the ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can run red dead redmeption 2 at native resolutin and combination of medium/high (with ultra textures) at 60 fps in performance mode. Also enjoying diablo 4 at 60+ fps in my desired settings… windows can be a pain, and the software is new.. so you kind of need to be patient.. but the support is there and I believe the device will only get better with time. Havent ran into any issues that resukts in unplayable gaming, just need to learn how to operate it while its in the early stages. Excired for the future of the ally

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been a blast. It is perfect for me, I cannot play on my xbox as I use to, not even with remote play. I use my Ally to play on the go or when my wife uses the tv. Just finished spiderman remastered and fallout 3 when before it was really difficult for me to sit on the couch and play what I wanted. The only con which is also a pro is windows, I choose the Ally over steam deck to play games my xbox games but windows can be sometimes hard to work with.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays all the games i could want very well. Battery life is a bit short on more demanding games but its quite powerful.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Roy Ally: Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is a great handheld device running windows. Decent Battery Life, amazing screen. Lightweight and incredibly portable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Best portable device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been loving my ally so far. Runs all my games with no issues. Great for someone who is on the go or wants to relax in bed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rocks!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an ultimate gaming console.checks all the right boxes in terms of power, user experience.I wasn’t sure what to expect going into the Ally – the performance capability combined with the Windows OS was really appealing, but I’d never used handheld PC before and my own experiences with handheld gaming devices has been mixed. I have about 15 to 20 hours on the Ally so far, and I’m overall pretty pleased and impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Bad battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but battery life is bad screen and controls are high quality

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear DaltonJ,
      We certainly understand your disappointment with the product. We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case, and I will help you to the best of my abilities. I am here to assist our customers with our products and am dedicated to bringing resolution to all issues that they may come across. Your case for reference is [N2306018106-0603] for us to better assist you. Thank you for choosing ASUS!
      Best Regards,
      Schottky.S
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome handheld gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great handheld gaming and mini pc. I love it. The only drawback is that battery life is just eh.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    SSD upgrade for sure

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat device ever. One flaw, battery life. Make sure to plug it in for after play

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this handheld PC ROG Ally way better than steam deck. The only problem I have is the battery

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Powerhouse Handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine. Yes, the updates take forever but it is Windows-based, and that's just what Windows does. Watch a guide on all three areas the ROG updates to ensure you are ready to go because once you are ready to go this thing is a powerhouse. I can remote-play my PS5 and it's perfect, I can play FFXIV online and it runs amazingly, and I can link up Steam, Battle.net, and X-Box and play all my game libraries from one device.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Gaming Pc that's a handheld.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros +powerful gaming handheld +can multitask while gaming +cool looking and decent ergonomics +can run emulators like a boss +can play pc games 1080p (30fps on AAA) Cons -software a bit buggy and awkward at first but might get fixed -windows might not be for everyone -not a full console experience like the psp , ps vita or nintendo switch -still needs software updates since its a bit of mess

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Still one of the best handhelds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had mine for nearly 2 years now. Did some basic upgrades and still use it almost daily.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    It’s all right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really the biggest problem it’s battery life for me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for casual playing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really enjoying it. It's made playing single player games fun again. I could be understanding it wrong but sometimes when I power it on it just shuts off, even though the battery isn't dead. After a couple of tries it works. But other than that everything is working great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. I got it on sale and open box. Did a memory upgrade from amazon. It has handled anything ive played ark, nightingale and some fps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    This is true on the go gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, being able to game on the go and play triple AAA titles anywhere you are is just amazing!

    I would recommend this to a friend