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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 9,123 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    This is true on the go gaming!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, being able to game on the go and play triple AAA titles anywhere you are is just amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the base ROG Ally last year when it was on sale and I enjoyed it a lot. Decided to get the Z1E and it is insanely better! I gave the base ROG Ally to my son and he has been enjoying Balatro on it. HIGHLY recommend the Z1E

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice portable system to play games on, easy to use and setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great value and great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. it has definitely been one of my best purchases. I bought the asus adapter from best buy also and together I have a gaming pc and regular computer for regular tasks. Love this thing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    MicroSD Card Reader Issue Not Fixed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great gaming machine overall. I was EXTREMELY reluctant to buy it because I absolutely did not want to deal with Windows and all of the challenges, bugs, tinkering, etc. that comes with it. For that reason, I was much more interested in the Steam Deck. However, since getting this, I have actually not had any problems with Windows. It has been smooth sailing in that regard, surprisingly. There were a lot of updates at first, but that was fine. Overall, I am happy with the device. BUT, there is one HUGE caveat. There is a big issue with the microSD card reader and as of now (September 2023), the issue still has not been fixed. Basically the SD card slot is unusable for a lot of people. One of the features of the device simply doesn't work at all and that is unfair to consumers. People have found workarounds and that's great, but consumers should not have to do that. Promised features of devices should actually work. This is not asking too much. So, I cannot give it a 5 star review while this issue persists for so many users.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Love my new handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ASUS ROG Ally is great. I like how I can play most of my games on Steam and Xbox Game Pass. There are some minor quality of life interface that would've been great, like navigating through the desktop. Otherwise, I love it. I have an Xbox Series X as well but i haven't had much play time with thar since getting this device. I'd say if you’re not exclusively getting your games through Steam, this is the handheld device for you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love this thing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! Some of the most fun I've had in one device in a long time, if not ever! From Fortnite and Palworld, to emulation and classic PC games, this does it all. In my hands, or on my TV, the games and good times just keep coming! Asus has done an amazing job at making it easy to change all necessary settings on the fly - the buit in UI is effortless and fluent. I cannot recommend the Rog Ally Z1 Extreme enough!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog Ally FTW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After readijg all the reviews both positive and negative i decided to give this a try. I absolutely love it. I didnt run into any issues with my device. Its been a blast and i sold my gaming laptop. I travel a bit for work so having this on the go has been a real treat than lugging my laptop around with all the components as well. If you are familiar with gaming on desktop/laptop windows then this should be a rather easy product to use. For what this product can do the price is actually decent.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A PC that's a controller.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A miniture PC designed to take games from different platforms and have them controller compatibility. Not as powerful as a good laptop but a fun device that is easy to use. The touch screen and mouse mode help navigate the regular PC. Not bad but a bit awkward.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good product overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t tried it with a micro SD so I can’t say if it’s true that they are damaged by the rog ally, but the the controller feels really comfortable (I thought it wouldn’t be by the looks) And the power is really good in general. The only ugly thing I haven’t liked so far (beside some software bugs) is the battery, it drains very fast. You will have around 1 hour of playing in mid - high games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great device, defintely worth it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has gotten much better since release. The updates helped with performance and now it turns on and you can just play. Runs games very well and medium settings. I'm very impressed with the hardware and screen. I wish it had quick resume like the Steam Deck. Hopefully it'll be added in a future update.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of tech, few bugs out of the box, but a few updates later, it runs great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Rog Ally: A great Handheld Gaming Device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really amazed about the performance and playing all my games from my gaming laptop without carrying my have gaming laptop. If you arw planning to buy a handheld gaming pc choose this one there is another one comming out next month the only reason. I dis not chose it because it has the same processor and performance except for battery, and additional type c port.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is a beast. I haven't had a problem playing any games on game pass or steam.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product this is the second one I’ve bought. One for me and one for the wife!

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great, until micro SD card reader malfunctions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product, however, the major issue at the moment is the micro SD card reader. ASUS has acknowledged this issue, but unfortunately my first rog ally’s micro SD card reader stopped working after about 11 days. I’m hopefully that it’s more of a firmware issue so I have ordered a replacement. Other than that, it is an excellent gaming device if you have a bit of technical expertise.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Sd card reader

    Rated 2 out of 5 stars

    I feel like this thing was released too early.....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like the rog Ally. I've had it for just over two weeks, luckily I'm still eligible for a return, so I'm going to pursue that return. Hour plus setup process to begin okay I was okay with that it's just a Windows computer... But in the proceeding weeks of using it I've had crashes, I've had my micro SD card be destroyed by it. The card literally is dead will not be read in any other computer. There's the firmware issues, the horrible battery life even on 10 watts I found on some lower powered games I still get maybe an hour at most I can literally watch it count down almost with the seconds. I really wanted to like this as I said but I feel like it's a beta that got released to the public possibly even an alpha product. I like Asus I have an Asus gaming laptop and it works great. But unfortunately the April 1st announcement date of this almost feels like it's fulfilling itself.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Josh,

      We are truly sorry to hear about your disappointment in the ROG Ally. This is definitely not the type of experience we want any of our customers to have with ASUS products and it is not the norm. There will be future updates for the ROG Ally that will improve overall system stability and performance. If you do not wish to wait for future updates then you can return the product. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0029" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely a gaming beast......if you know what you're doing. This is not a out of the box plug and play device. It requires a hefty initial set up. After that tinkering and getting games to run how you want will still require tweaking and testing. If you're familiar with windows and such you will have a blast if you have patience. I love this device, I'm sure Asus will hash out whatever issues arise/exist.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well worth it!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to compare to my Steam Deck. Immediately upgraded the storage to a 4tb M.2, and i havent touched the Deck since. I made the Deck a dual boot machine with Windows as well, and this thing handles Windows so much smoother. Completely recommed if youre on the fence, make the purchase. Ordered this little beast online. As always, Best Buy had it here the next day, so overall very happy from start to finish.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Handheld...No mobile PC!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent. The ROG is a powerhouse and easy for travel. Perfect for my lifestyle.

    I would recommend this to a friend