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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 165 Showing 3,281-3,300 of 9,123 reviews
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Really good handheld

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to add to my handheld gaming device collection. I find myself using the ROG Ally and Steamdeck the most out of all of them. Anything I play on the switch or PSP or the Vita or other emulator based handhelds can be playing on the ROG Ally, since it runs on Windows, most things are click and play, sure a few games might need some tinkering but its definitely not a dealbreaker.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning and playing it for a week i have decided its the perfect power for the price it blows the steam deck away by 5x.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for playing games and retro games, only draw back is the battery life,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    Performs pretty well but needs a lot of tuning

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is definitely a powerful portable, and can run AAA games pretty well on medium settings. Screen looks great, but the controls are subpar compared to a steam deck. The overlay for choosing games is also an afterthought at best, as you get kicked out into normal windows A LOT, so you never forget thisnis a windows machine.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Griff,

      We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. We recommend up[dating the Bios which improves system performance.
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0027) for us to better assist you.


      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support
      https://dlcdnets.asus.com/pub/ASUS/IOTHMD/Image/BIOS/113368/ASUS_RC71L_322_BIOS_Update.exe?model=ROG%20Ally%20(2023) Asus

  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Great Handheld Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great with most games. New buyers should understand that this is not an ultra pc or gaming laptop. It runs most games effectively however some games require and external mouse and keyboard. The games with higher graphics also will probably on get about 20-30 FPS on this device. However this system is everything I was looking for in terms of the games I play on it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great gaming handheld device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great gaming machine. But battery was disappointing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Amazing device with one manor flaw…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is an amazing handheld, You can play Xbox games, Steam, and more. With Windows as the operating system the possibilities are endless. The display is the best ive ever seen, probably the biggest improvement over the Steam Deck. Unfortunately, the battery life is horrendous. 2-3 hours at most with most games.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      We appreciate you sharing your feedback on this product. We are committed to providing our customers with the best possible experience and will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and provide the case number "N2306018106-0165" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and runs smooth. i love having a portable gaming pc when i get go out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device for on the go. It can handle quite well with newer games! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfect for PC games in the go!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun and perfect to PC games on the go! Had my eye on this for awhile and finally got one. Not disappointed.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life
    Best Buy Employee

    Rated 4 out of 5 stars

    Great PC handheld to play on the go

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] A very good PC handheld and competitor to the Steam Deck. The fact that it runs Windows 11 is a major plus to many. Some downsides include limited battery life depending on the title you're playing. And a clunky UI experience due to Armory Crate not being fully integrated into the system.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great cpu

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine ! Works well. Took some time to figure it out and get it working but works really well!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    In love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10. This thing does everything i wanted out of it. I can play Fortnite 120FPS easily and it looks beautiful doing it! I thought i would only be using Turbo Mode all the time plugged in but was so surprised to find that i can play in Performance Mode! Doing so gives the Ally about 2 hours and 20min of Fortnite gameplay which is amazing. Same goes for Overwatch. I play using my bluetooth Xbox Controller and latency is amazing as expected. Very very happy with my purchase and in love with the Ally!!

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Awesome Device if You Know Your Way Around Windows

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a powerful device that plays most AAA games well. If you're not a PC gamer, it's going to take research and patience to get this thing tweaked to how you like it. If you're not a Windows user period, you're going to have a very tough time. Once you come to terms with both of those, the use case and performance of this thing is incredible. There's definitely some quality issues out there with so much plastic, but if you don't run into any quality control issues, this thing is a pleasure to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    Good but not great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a nice device. Lower rating is due to the fact that windows on a handheld is really not fun. It’s not designed for a handheld touchscreen. Build quality is solid. Fan noise is ok on 15-18w but at 25w gets a bit loud. Screen is fantastic. Performance is great at 30w plugged in.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Anthony A,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and any inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We will forward your feedback to our Product team for review.

      Please note there will also be future updates to the ROG Ally that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0292" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    My growing pains

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get gaming devices however sd card situation is frustrating. SD card showed up in advance storage and now it doesn’t. Which means I can’t download all of my game library. Other than battery life it great when it’s working. This is not for someone who wants simplicity.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ammazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I imagined this product 15 years ago when Xbox 360 was out. I wanted it to be a reality so bad. When the switch came out it was the closest thing to it, but this blows the switch out of the water. I have 2 young kids so finding time to sit down in front of a tv or computer to play games is nearly impossible. Now I play this thing all over the place at the house, at work, or if I go out for lunch. I haven’t been able to game in years and I love this!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for a month no problems great performance battery could be bigger, and I have had no issues with SD card reader

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Have Patience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it's been great for what it can do, but there's a big learning curve and a bit buggy. Docked mode is probably where I see most issues. It's only been out for a little over a month, so I see it getting better. Steam Deck was the same way in the beginning. Do I regret the purchase? Not at all. If anyone wants to get into an entry level windows machine, this is a good starting point.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    ROG ALLY Z1 EXTREME

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great graphics. Had joystick failure first week. Best Buy was GREAT about exchange. No questions or hassle with the replacement of new console. I think Microsoft could employ a few less updates and there would be less bugs but that’s above my pay grade. Very satisfied with the ROG

    I would recommend this to a friend