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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 173 Showing 3,441-3,460 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rogallyx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great perferct product! Perfectly works ! 100% glad i buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! Its a tank. No issues. Battery life is small but understandable for the power its pulling

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    If you are in the market for a handheld pc....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device as long as you know what you are getting into Great for pc gaming and emulation as it can pretty much emulate all consoles that have working emulators, again as long as you understand that this is a handheld pc and not a handheld console (meaning you will have to set it up like a pc) I say give it a go The unit I have has no hardware issues.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, games look great. little tedious working the desktop but once you have stuff installed it's great

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Nice hardware, living with Windows is the downside

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether I would recommend this or not is "it depends". Hardware is solid, fast, and works as advertised. Battery life is as expected (a few hours max on intense gaming, longer on lighter loads). It runs Windows though, and there is no escaping that. On the plus side that means it is compatible with a large set of saoftware. On the downside, it comes with the clunkiness of tryin to use Windows on a small screen device. It took about an hour before I could use it at all out of the box by the time it installed Windows updates, Asus updates, BIOS updates, etc. The times you have to break out of Asus Armory Crate, Steam, or Xbox apps and intertact with the Windows desktop are very painful. So.... Do I recommend it? If you are OK with Windows, and all that entails in terms of updates/management/upgrde/etc, then YES, If you are looking for a Switch-like handheld that you can always just pick up and play with no fuss, then NO. It will take more interaction, management, and administration than that.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JasonJoel,

      Thank you for your feedback on the ROG Ally, we truly appreciate you taking the time to let us know, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfect on the go system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is everything I expected and more. The ROG Ally has made my gaming on the go perfect. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pleasantly surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive device! Playing PC games on a plane ride while plugged in was awesome. Sometimes performance can be unstable when not plugged in. Was common to need to restart to get it to run better. Totally recommend the ROG Ally if you're looking for mobile pc gaming!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great its made gaming accessible for me again. I used to have to turn on my gaming pc and find controllers and deal with so many things. Now I can just grab the ally and start gaming. I can game downstairs with family, im no longer trapped in my office and everything just kinda works . no. tweaks nothing to get in the way of my gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Weight

    Rated 4 out of 5 stars

    ROG Ally

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real good,not to heavy, nice color,games run great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Amazing handled

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best handles I have owned since the PSP was around. I would def recommend this if you are something other than a steam deck but note this is a windows device so some tinkering might be needed due to windows being windows. A battery pack is a must if you are playing third AAA games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld gaming!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld device that can play many games comfortable! You can customize your keys to whatever you need to better help your game play for comfort and speed! Id recommend this to anyone who travels a lot and doesnt wanna always bring a laptop with them to play most the games they normally play on laptop or pc.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice little starter pc/handheld for kiddos

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved everything about it besides the battery life lacking for duration.(Not really a problem for me because I have external battery or its always on a power source) Added items so far Screen protector Dock (steamdeck) keyboard and mouse

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    i love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is nice product easy to use and great screen quality design is another great thing about it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Good for casual use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome! So if you’re looking for something to play on the go definitely recommend. I was thinking of this or the steam handheld even the Aya Neo ultimately went with this due to the look and size and not disappointed. Should note I’m a hardcore gamer mostly got this for the airport on work trips so really will probably play 15-20 hours a month.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Good for Gaming on the go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it a little late but only by a day or two of release. Out of the box had to reset because armory crate would not load. After windows reset everything was working fine. Assassin Creed Chronicle crashed system but looked it up and it’s a game issue. Watchdog two runs fine and AC Odyssey bench ran fine. Steam games ran fine. My only issue is low storage.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Christmas hit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as a Christmas gift for my son, who is a serious gamer. He loved it. Only drawback is the battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will preface this review by saying its faults are not the devices or brands fault for the most part. It really is an amazing product, but I wish there was more here. The brand "republic of gamers" makes products marketed towards gamers, but this device is nearly useless in most games without a dock, 100W charger, keyboard, and mouse. In games that already support controller controlls, like stardew valley, ive been having a blast, and for that, I give ROG an A+. ROG themselves fortunately made it possible to customize these controls, but once again it feels very very difficult, and im not saying its ROG, or the devices fault, but the reason i give them 4 instead of 5 stars, is because of the way they marketed the device, and also not giving the option to view games that have controller support. I think ROG can make this product better by packing the device with a 100W charger instead of the 65W, for people looking to dock the device, as well as including software similar to that of operas game viewing programs, specifically filtered to view games that fully support controller controls.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Rog Ally purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service and kind agents at the outlet site. I would highly recommend BEST BUY for knowledge and their hospitality service they provide with their products. Asus Rog is a high powered gaming rig with the performance to handle games and other random task for multimedia consumption .The Rog stays cool while under load gaming and the display with audio doesn’t disappoint. Thank you again team!

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    My favorite on the go handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing for people who travel often and enjoy video games or movies etc. on their flights. Sound quality is great, it’s light and not strenuous on your hands/fingers. You can also get a case with a built in dock and connect your controller to it, connect it to a tv with no delays. I would highly recommend this to any gamer out there to travels.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Go for it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son, he was iffy. He soon changed his mind.. Nice handheld..I think it’s better than the steam deck.

    I would recommend this to a friend