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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 174 Showing 3,461-3,480 of 9,123 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    A very good PC

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my experience with this. I did have the issue with the SD card reader failing, but Asus was very easy to work with to have that repaired at no cost to me (I repurposed amazon packing materials to ship it in). One gripe is the battery life is not the best. Maybe 2 hours of play even at 15w setting, but a great experience nonetheless.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    The Future of Gaming

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device excels in playing AAA titles and a wide range of other games. However, the battery life is limited, and the Windows operating system on a handheld gaming console can be cumbersome for non-Windows users.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tupher,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability. Your feedback is greatly appreciated and will be forwarded to our Product Team for review.

      Please allow us to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or for assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0457" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Definitely worth a first...and second look.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I really was weary about purchasing since I already had another device that I could play my games on my phone, but this thing knocks anything else out of the park. Setup was relatively easy and I took others comments and updated any software before I put it through it's paces. I haven't needed to do heavy configuring since I use it for moderate gaming and emulation. For the price, I don't think you can beat it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Gave it shot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having purchased both the rog ally and legion go and weeks of testing i gave the latter the shot. Dont get me wrong the rog ally is solid and speedy but not as smooth inbetween gaming and desktop use. also keep in mind it does have its issues such as the sd card possibly failing i didnt want to take that chance

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Powerful but battery hungry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok this thing is powerful, and the XG port makes it worth it even more. This is now my mobile gaming system with an XG dock. It can even play VRChat through Oculus with the XG card. Diablo is running ad med to high in portable mode. Beef swith the system. Got to start this off with the battery life. Its fairly small at 2 hours. Next is windows sucks in tablet and portable mode though I manage windows tablets at my work it's still a pain to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the rog ally! I cant believe 1080p gaming in a handheld natively is now possible. The 120hz display is actually grest looking and the colors are great. Now since this is the first major handheld pc somethings on windows needs smoothed out but thats microsoft to figure out. Easy to upgrade store i already have 3tbs of storage plenty enough for on the go. Nice to know if i wanted to make it my dedicated gaming pc i could with the xg mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I'm in love!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing especially with the long commute I have, this offers hours of entertainment.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for gaming on the go! The screen is bright and vibrant and the controls are very responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Uffff men

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous to this O had a 1k gaming PC. I stopped using it after buying this gem. The main reason is because now that I work from home, my desktop is always busy with my work laptop, so I had to do a lot of changes on my desk in order to play half an hour and ended up not playing at all. People, don't buy gaming PCs, buy this instead.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome but lacks battery life.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device, battery life doesn't last long but amazing device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    2024's best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is like having magic in my hands, the speed, the quick response that the joysticks have, the variety of things that you can do such as watch videos, look for reviews for other devices, and other awesome things like its wide storage. Its perfomance cannot be compared with other devices in the same line of products. I really enjoy having it and I don't regret buying it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Way better than the steam deck!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it runs games pretty smoothly. I did the updates which is definitely the first thing you need to do. Armoury crate is alright and honestly, it runs as expected on a handheld running windows. I was one of the first to preorder the steam deck and was pretty disappointed more so with the display. The ally’s display is way better and the fact that im not limited to just my steam library is a plus. It’s only going to get better with the updates

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    It's okay

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited about this device, it has a great screen played modern games decently. I ultimately returned the item, it had slow download rates. Another issue I had was the sleep/wake up and the built in control would not work and it would require a reboot.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide and it is not representative of our brand. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Our goal is to ensure every purchase is a positive experience. We appreciate your feedback which our Product team will review.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0261" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    An impressive handheld system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system once you get it set up and optimized. Runs some pretty demanding games really well. It isn’t a laptop replacement but in the handheld gaming market this little system really shines. Upgrade the internal storage and pick up some accessories, dock, power bank etc. There are plenty of YouTube tutorials out there that will get you up and running quickly too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One of the best pc handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus ROG Ally impresses with its sleek design and powerful performance, delivering top-tier gaming experiences. Its high refresh rate display and responsive controls enhance gameplay immersion. With robust hardware and customizable features, it caters to both casual and competitive gamers alike. A premium choice for those seeking cutting-edge gaming technology.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    The (near) perfwct handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not easily impressed but this thing is amazing. I really wanted a steam deck but could not get myself to buy it due to the bad screen quality. Low resolution and bad colors. The ally does everything and have not had one issue. It runs windows so if you are familiar setup and use will be a breeze. Still a few software things I hope Asus improves on like more features for aura sync, allow macros to work in auto mode and a few other small things

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Best hand-held currently!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best hand-held I've personally used. I just wish it came with bigger storage, luckily it's upgradeable!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Awesome Little Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is muc more capable than the Steam Deck, which i sold the purchase this. I have not had any issues downloadijg and playing games from various services, such as Xbox Game Pass, and steam, and battle net. Some people have reported issues with micro sd cards, i have not experienced any isses eith mine. The screen is perfect and varable refresh rate works perfect. My only complaint ia that i havent had enough time to play.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great. Plays every title i bought it for

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld, handles a lot of games well. Perfect for on the go.

    I would recommend this to a friend