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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 175 Showing 3,481-3,500 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing for OTG

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great competition for any other handhelds out there. Great battery, great frame rate, great graphics!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life, Heat dissipation

    Rated 2 out of 5 stars

    Eh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, plugged in or not. Problem is the battery only lasts an hour to two depending on what you are playing, and you can count on it being finger-burning hot after about 15 minutes.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Marty,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, please email us at customerloyalty@asus.com and include the case number "N2306018122-0201" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome as long as you do your research.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome as long as you understand its limitations. I can play all of my games on it just don't expect 60 fps high settings. First thing is make sure you get all of the updates, YouTube is your friend please watch all the tutorials you can on setting it up my favorites are videos from RetroGame Corp and ETA Prime. Once you have it all setup and games downloaded please use Google to find the best settings per game.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Handheld or Desktop mode works great.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it to game and as a pc since January. Played almost every game on pc gamepass with this. Can play some very demanding games on this with low settings. With a good usb c hub, m&k and 100w gan charger and monitor/tv this device works well as a pc replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Ally

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good product has worked fine. Battery runs out fast but I just leave the charger plugged.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    An Amazing Little Gaming Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the funnest device I own. You really need to adjust expectations with this machine, but its really so much fun and change how I approach video games. This is a casual gaming device. Battery life is about 2 to 4 hours depending in the game. I would recommend getting a good battery pack if you want to be off the wall more than just casually.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Performance on the Go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I was unsure about the performance of this machine. But once I dialed in the settings of the games I was looking to play, (Witcher 3 Wild Hunt, Days Gone, Assassin's Creed Valhalla), the games ran at a smooth 60 fps and still looked great. If you are someone who is away from your PC a lot and still want to game, this is a great option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Wicked

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Good little gaming machine. Runs everything well and has amazing build quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent handheld device!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used mostly for gaming, but can be used for any computer function. Think of it as a gaming laptop that's handled. It plays Reminent 2(with some tweaking), fps with no problems, any scroller or 2d games give that awesome console feel. I use it for remote access into my desktop also. Very powerful little machine. Can connect Bluetooth mouse and keyboard while connected to a TV or monitor. Really pleased with this device.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can ibsay this thing is a beast. Can play any game out there right in the palms of your hands.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I play a lot of cozy games and controller works perfect for them. Its full windows 11 and i can download all my launchers and mods, compatible with all file types. There are some games that dont support controller yet that i cant play but for the most part i can play everything. Absolutely love this thing, runs great and allows more flexibility. My store had several open item units for $100 off too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    The best handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality build, excellent performance, cool factor off the charts

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    So close to being perfect. 4/5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other then sub par battery life im very impressed. I’ve hardly touched my Xbox since purchasing it. Asus did a good job on the software. Makes the windows 11 OS tolerable. I’d wait for the Ally X to come out unless this is way discounted.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good handheld console, I wish there was an option for more storage such as 1 tb instead of having to buy a micro sd card or ssd card for the device. Also there was a few problems with my ROG ally when I had my sd card in for a few weeks. Overall pretty nice, I play Xbox and pc games, pretty new to Steam, usually a console player.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Made me forget about console gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since this was announced i was hesitant on buying one due to price & if id actually use it since I have a PS5. After about a month I forget half of the time I have a Ps5. I always have my Rog with me. It performs almost every game ive tried to play. Currently playing helldivers 2 check it out. Also the fact its functioning windows makes this my laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    An all in one portable gaming machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short and Sweet: play all your favorite PC games from Steam, Gamepass, Epic Launcher, and more! If you can play it on a regular PC, you can play in this! Perfect for those who like to emulate! On top of that, you can run all your microsoft 365 apps and use effectively with a (sold seprately) dock! 10/10 reccomend. Im giving it 5/5 even thiugh the micro SD card doesnt launch some games. Im holing a future update will take care if it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great screen and over all performance. Really enjoying playing all of my games on this device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for on the go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband. Had a couple issuses when getting it set up it didnt want to load my steam or xbox but after some youtube videos got it up and running. Works best connected to wifi but dont have a problem using it without. Planning on buying another for myself.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Incredible little device with additional potential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this portable pc for gaming and some work on the road and let me tell you it does not disappoint. It is amazing how much power is stored in this little guy. It is more powerful than my slightly older pc. Plays GTA5 flawlessly, I managed to run Assetto Corsa and Project Cars and they looked beautiful. I even hooked it up to my TV and it runs amazingly well there as well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Beast of Handheld!!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for your buck portable gaming device! Z1Extreme is fast and powerful!

    I would recommend this to a friend