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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers love the product's strong overall performance, portability, and top-notch screen quality, along with its impressive game compatibility and lightweight design. However, a significant number of users are disappointed with its mediocre battery life. Other common concerns include issues with the SD card reader, and desires for better heat dissipation and increased storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 9,123 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    RoG Ally Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, beautiful display and very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such an awesome product. As a console gamer, I’ve been “PC curious” especially about games that I haven’t been able to access. While yes, the Rog Ally does require some fiddling around, I’ve really enjoyed learning and using this device to play games. It’s great on handheld and for under $100, I was easily able to purchase the dock I needed in order to play on my TV.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Performance but bad reliability

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tiny and good performance. Very good sound. SD card not work is well-known. However, I did not know it is not reliable. I used it as my major PC at home with everything connected (monitor, keyboard, xBox controller) I am not a heavy gamer. Most of time I use for Youtube. After 7-month use, one day it was on than went to bios forever, I have no choice but reinstall Windows After 7.5-month use, it suddenly made a bad sound, shut down and restarted in front of me. It was not because of any windows updates. It is an excellent-open-box item. OK, 15-months from manufacturing day maximum. Still short...... Good for everyday use, but I am not happy on its issues.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear LSCC,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review. Please note that there will be future updates for the ROG Ally that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0493" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming handheld PC. I was hesitant to buy but after doing my research on it. I decided to give this a go instead of the steam deck. Coming from mainly console gaming this has given me a taste of what to expect going full PC down the road. Great device for remote play on Xbox and game pass Pc. I been playing Battle.net games and steam games. I play this more than my switch. I do highly recommend upgrading the ssd to 1 or 2tb.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. The worst thing about the product is the battery life. Apart from that it is perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld PC. Great buy! The out of the box setting make it easy to play some great games with the push of a button. If you are anything like me and like to tinker with settings you can get some amazing performance out of the integrated graphics. Would recommend this product highly if you are in the market for an awesome portable gaming PC.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent but needs work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tweaks are needed to get the best match between battery life and game quality. Some of the controlling for games can be a learning curve that is not super simple, but the same is true on any hand held. Cannot play XBox games offline easily, so if travelling make sure you have a hotspot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re debating on buying this, stop debating and buy it!! It’s amazing and I can use game pass, Steam, EA, and more. Any Xbox or PlayStation games are available here on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A good system once you get through the long set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a few weeks of playing on it, i can say that i really like playing on it. The biggest issue that i see alot of people talking about is that there is a long set up process. But once i got it set up, i have had a great experience with it. It is great for xbox game pass, which was my biggest complaint about the steamdeck. The proformance had been pretty good though i admit alot of the games i play are older and not as demanding.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Games in your hand i was looking at steam deck then this rog came out I had to get it it plays great anywhere easy to use so much fun this is what i was waiting for for years lol Pictures quality is crisp games look great on this it works for my needs games on the go controller response is awesome smooth quick too Just order the rog headphones too

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Definitely worth it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this but the only issue I’ve run into was the sd card reader going bad but I didn’t really need the extra space so that’s not a deal breaker for me anyways. Windows on handheld didn’t take long to get used to either.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    Don’t bother with SD, just get a bigger nvme

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rog ally can function as a laptop. It plays games very well. When playing in battery though you will notice some stuttering. My SD slot is damaged as it was burned inside out however it still works. Don’t bother with a SD card, just get a bigger drive.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear valued customer,

      It's unfortunate to hear that your SD card is burned out. All our products go through an intensive quality control testing process to ensure that customers get units that are in proper working condition. What you've experienced was not intentional.
      Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
      For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0223) for us to better assist you.

      Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics, runs games smooth, battery could be better. Overall great console.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best portable gaming system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ROG Ally. I also own the SteamDeck, Nintendo Switch, and Legion GO, but I find the ROG Ally to be my favorite and go to device for playing games on the go or even when relaxing in bed. Because it runs Windows, everything runs on it. It handles AAA titles such as Hogwart's Legacy and Diablo IV just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Device!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast portable gaming PC. Great device that needs to be updated. Be sure to get the extra protection.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portable gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My go to device for visual novels while going to bed. It's like a gaming kindle (also retro games and some jrpgs)

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld, but takes a little setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld is great for those wanting a handheld with the flexibility of a windows device. One thing of note though is you have to understand that the experience isn’t going to be as straight forward as something like the steam deck or switch, it’s not a pick up and play device and will take some tweaking to get some functionality running smooth. Once you get it setup and running though it runs great and an impressive device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this every day. Plays AAA games without a problem and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is a powerhouse handheld pc, I have had my first unit for about a week before it died out of nowhere that was a bummer. I went into bestbuy the next day though and customer serivce was great and they replaced it with a new unit. No issues so far and it has been playing diablo 4 on high settings no problem along with wow on high settings with no big frame drops. Overall im super happy with my purcase on this unit!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    My favorite device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite device! Great for travel. Works well when docked.

    I would recommend this to a friend