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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 177 Showing 3,521-3,540 of 9,123 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    100 percent recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and compact no issues running diablo 4. Very convenient when moving around place to place

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    Lots of potential but unfinished clearly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deadzone issues, Trigger issues, BIOS perf degradations, SD card reader issues and the list goes on and on. The screen is very good and performance is there, but poor QC and unfinished release makes it not worth it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear AGJG,

      We sincerely apologize for the poor experience you have had with the ROG Ally. This is definitely not the kind of experience we want our customers to have with any of our products. Please note that there will be future updates that will improve overall system stability and performance. In regards to the SD card, please provide the brand, model number and size in order to verify compatibility. We do stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0027" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Leonardo
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First handheld PC, Worth every penny and has been a beast on the road!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game changer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First I’d like to point out that this is a windows gaming PC. Its not a console. So if thats the experience youre expecting youre in the wrong place. That said, its quickly become my facorite gaming device and had replaced my steam deck, switch, xbox, and desktop gaming PC. Being able to play all of my favorite games mobile is a dream come true. Ive had no problems witj it from day one. Kudos to ASUS for this masterpiece.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Rog all z1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is perfect for someone who wants to get into pc gamming and is used to a controller for gameplay great price for a low in pc that can play AAA games when pluged in. Although if you do want to play it on a bigger screen you would need to buy other cords and parts. Thats the only down fall to me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Beautiful PC Handheld Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome portable PC experience! Easy to use, great graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been great for me to use to be able to play games with my friends that haven't released to console yet!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect PC gaming handheld for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays all my games on the go no problems. Battery life could be better but I expected that

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first i wanted to return it after a week of having it until i get the hamg of it trust me you won't regret having it. Its like walking around with a mini console in hand even the advantage of pairing your xbox n ps5 controls to it connect it to your tv its worth it even the game play

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great device for games! Bad battery life

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally a PC! Love it! I only dislike the battery life!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    If u want a better switch this is what you need.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my experience with the ROG Ally, it has made a favorable impact. While acknowledging the potential for battery improvement, its versatility as a handheld is commendable, adeptly handling indie and AAA games. For those still uncertain, watching a few videos could provide clarity. However, I wholeheartedly recommend it for gamers seeking a straightforward yet powerful handheld option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great addition to my consoles. I play my switch all the time but am disappointed by the limited library, I also have a ROG Zephyrus but dont have the accessibility to play it all the time. The Ally is a best of both worlds. With the updated ASUS has sent out it runs great. I have no problems playing Baldur's Gate 3, Elden Ring, and Cyber Punk 2077. Plus its modable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Buy a Steam Deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Windows 11 really isn't made for a handheld device. I've been a PC gamer most of my life so I'm somewhat familiar with Window's quirks, but I with a handheld device youbgenerally want to get up and go, not fiddle with settings half the time. Is it more powerful? Sure. But that comes at a signifcant cost to battery life. What is the point of having a handheld device that you need to be tethered to a charger to use? At 15 watts the newer OLED Steam Deck is significantly more stable and has greater performance than the Ally at 15 watts. The Ally doesn't become more powerful until it hits it's 25 to 30 watt turbo mode. Just get the Steam Deck

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0194" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nifty handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve never been that big into handhelds and the joysticks you have to adjust but I actually love this thing I have played a lot of games on it but mondernwarefare I can play once then it restarts with a gig update haven’t figured it out yet I have actually played vr games on it and it does decent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Decent little gaming machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance. Battery life is decent for what it is as long as you understand this is not meant to play top titles in turbo mode for hours. Biggest complaint is build quality. Some of the buttons felt fairly cheap for a device that costs $500+.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for on the go!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is amazing, way better than advertised. Only reason for 4 stars is because its lacking in certain areas! Wish memory was bigger. Needs lots of updates right off the rip. But for the price its worth it. Prefect for a beginner handheld. Would definitely recommend for anyone.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not ready for primetime

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like this device and for the most part it is a very cool and high-tech device. The cons however outweight the pros, chief among them Windows 11. Systems like this do not play well with Windows 11 and should have a custom version of Windows running to make it more intuitive for touch interfaces. Running full-blown Windows 11 is limiting to the user experience. For running games specifically, I test ran Forza Horizon 5 and was disappointed by the loading times even though it was reading from the SSD directly. The game also recommended running on low settings to optimize the PC which was disappointing. As other reviewers have also noted, battery life is very short. I was also disappointed that I could not play all the Xbox games in my library and only had access to the PC games in Game Pass. Maybe the device will improve in future iterations and I really wanted to keep it, but unfortunately will be having to return it.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ManUtdIL,

      Thank you for bringing this to our attention and I certainly understand your frustration. Please make sure you've completed any pending updates that are on Armoury Crate. To maximize your Ally's performance make sure to set it to Turbo mode. In regards to the Xbox game library, this is a limitation that is placed by Microsoft and applies to any device that's not an Xbox. You would need to make sure you've purchased an Xbox game that is listed as an "Xbox Play Anywhere" game. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device for its price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works well and is amazing for those traveling. If you have more demanding games, it does sadly need to be plugged in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great but SD card reader broken

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE my ROG Ally!! It is a beast of a machine packed into a little frame. Only reason I give it 4 stars instead of 5 is because the SD card slot on this thing does NOT work. It slows down the entire machine when you slot an SD card into it. As long as you’re cool just running off of system storage, you’ll love this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to take for summer vacation and being able to play my games in bed. Its been a game changer for me! Asus has been keeping up with updates all across the board as they should. feels great in the hands the screen looks amazing fans not to loud im playing all my games on the fly. Armory crate also helps with setting up games. this is not a Gaming desktop replacement for me but its excellent to have on the side.

    I would recommend this to a friend