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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 178 Showing 3,541-3,560 of 9,123 reviews
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    About what you’d expect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s about what you’d expect from a very small computer. Only thing that truly makes me wish for is the battery life otherwise it’s fine for small games while you travel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great and runs really well. Four stars because the LED lighting in one of the joysticks glitches.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Grear handheld!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its powerful and slim. Much smaller than the ateam deck. Battery life is pretty bad though.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get this and a Mouse and folding keyboard...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before anything,, If you OWN AN ALLY!,,, for 4$ there is a right angled M.2 Adapter online that lets you put in a full 2280. Every other cheap PC handheld doesn't do that. in Theory if you could afford a 8TB drive, it could be done.. The screen size on the Go is tempting, This is lighter and still gets heavy in certain positions. I really Really HATE That ASUS needs to know who I am for a Graphics Driver...AMD releases Z1 Extreme drivers through the builder not directly.... And Windows.....almost want to hack it. Whatever happened to devices working and not holding themselves hostage without having my info? Shame on ASUS, Shame on Microsoft. the UI " works" but Big Picture is better. It runs Starfield better than I figured it would. The touch Keyboard is just not good! I wish you had the option to make it a 98% style for more functionality, or put a big move button so I can read what I'm typing. It's a great Device with mostly bloatware/software gags. Also final Gripe! Hall effect say What?

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent value the ally x is definitely the better option if you want to play longer an an hour & half but it’s still decent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    love this handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the asus rog ally. I can play cod warzone 2 in handheld mode now. Setting the system up was frustrating, and people have issue with the hardware (check the rogally reddit).My exeperience as a warzone player has been blissful though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will take some getting use to, the battery could be better but its amazing. easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog ally z1 extreme

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning was a little concern of this product but it was at excellent purchase, now I can play on the same games that I have on my Xbox thanks to the play anywhere

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Nice to be a PC gamer now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It runs really well and is fast, the graphics are pretty good as well. The one thing I’m not a huge fan of is the battery life. It lasts somewhere between 1-2 hours. So not the best if you wanna take it on a long trip without somewhere to plug it in. But still pretty good. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Best handheld console for the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely worth the purchase. Better resolution, refresh rate, wider game compatibility. Expect about a couple of hours to update and get everything set up the way you like it. I've tested this with the XG mobile with a 3080 (overkill, I know). This machine is versatile and can work as a desktop replacement. With ASUS constantly working on updates and bug fixes expect this to be your travel gaming system for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Pc handheld

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great product just changed my mind and returned it but overall fantastic

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Will Get Better In Time

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been waiting for this device for sometime after using the SteamDeck for roughly a year and a bit disappointed. Design: 4/5; its a beautiful device and love the button placement on the front, however, the buttons on the back are a bit awkward and can be accidentally hit. Ergonomics: 2/5; This is where the disappointment begins, I saw that ROG went through multiple different molds to find the best one and the grips on this device do not stick out enough to make it comfortable. Don't get me wrong, its light in the hands but holding for long periods of time just does not feel comfortable Software: a few issues that degraded performance after bios updates but it will be fixed overtime so I'm not going to rate this portion BUT there are some issues. Overall, its a step in the right direction but not the flawless execution that many waited around for and was expecting. This would be a 5/5 if the grips were done correct.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear MrJay,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you have any questions, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this console. Runs my games flawlessly! Comfortable in my hands too! I have always been a gamer and now I have something to play on when I can't be on my desktop. I did change out the hard drive for a bigger one before I loaded any games because I knew I would want more storage. Was super easy to do!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Get you one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for a little over a year already and it’s an amazing device me and my kid use it and for someone who games on pc it wasn’t that hard to get adjust it!

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Legion Go

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a handheld collector, the Legion Go so far is my favorite one. The only reason I’m giving it a 4 star is because of the sd card problems (mine hasn’t had it yet). My solution to that was buy an adaptor and plug in a 2tb card (I could have gone to 4tb but that would be a little overkill).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ally against SD and legion go

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was debating between the ally, sd OLED and legion go. The ally won out against the sd due to having better performance and windows which means I'm not limited to just steam as I have games from other platforms. Ally also won against the legion go as the legion is an ergonomic nightmare for me, it's just not comfortable. I love the ally and I'm happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    WiFi concerns

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Device, also it runs great with even the toughest games. I would give it 5 stars but the WiFi continues to disconnect and it took me hours to find out a solution.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Handheld Gaming PC

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stoked for my Ally. Works great without issues so far. Once you get use to running games through the Asus User Interface games run better as it allows for more options. I purchased with the intent of no longer needing to pack a gaming laptop on trips and so far it hasnt let me down. Specially when coupled with a USB-C dock to add a mouse and keyboard. Turns it from a handheld gaming PC to a true PC

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 3 out of 5 stars

    Ally review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance of the ally was top notch. It feels well build, the controls are good, and the screen is great. My problem is that is needs a UI. Windows on a tiby screen is annoying. I ended up returning it for that reason.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Jonmichael C,

      Thank you for sharing your experience with the ROG Ally, and we apologize for the problems you've encountered. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We appreciate your feedback which our Product team will review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      Although you have returned the unit, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0353" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld play GOG, Steam, Epic, and xbox gamepass also allows you to stream from your xbox

    I would recommend this to a friend