Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Game compatibility, Overall performance
Beautiful screen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the beautiful display. It can play all the games like fortnight and cod
I would recommend this to a friend - Pros mentioned:Game compatibility
Excellent mobile gaming device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent gaming device! I love that you can access XBOX and PC games without issue. There is a slight delay when playing PS games remotely but its a small price to play from anywhere. Very impressed. I also recommend you upgrade the hard drive to 1TB so best performance.
I would recommend this to a friend - Cons mentioned:Battery life
Almost perfect, 4/5 stars.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent handheld PC. I typically don't have to download the games but play through the cloud of Xbox Live. It actually saves battery playing that way and runs at a consistent 60 frames. Poor battery life though.
I would recommend this to a friend Good enough
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better perfomance than a steam deck, propietary external gpu port is a dissapointment (the rog external gpu is crazy expensive) defied the purpose of more graphic capacity, you cpuld easily buy a gaming laptop for the price of their gpu, but good sytem after all updates so far.
I would recommend this to a friend- Pros mentioned:Overall performance
ROG ALLY X IS THICC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delicious game system, S tier Steam waifu game demon machine. Recommend to gooners
I would recommend this to a friend - Pros mentioned:Overall performance
Great item; great store
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item; they made in store pick up super easy and quick
I would recommend this to a friend - Pros mentioned:Overall performance
Fun!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming on the go !runs fast and clear . Make sure to update
I would recommend this to a friend - Cons mentioned:Battery life
Fantastic Device Hindered by Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved the device itself. Feels great in the hands, buttons feel substantial and the touch screen was nice and responsive. Ran games super great at max settings for the device, and having the option for all the various launchers AND Gamepass is a huge plus. I just couldn’t reconcile with the battery life and the necessity to buy external battery power to carry around with it and be tethered to. Battery life at max settings is around 90 minutes, so if youre truly being mobile and playing on a road trip/flight, be prepared to have an outlet nearby to be tethered to. Fantastic device but I just don’t think batteries are where they need to be for the experience this device is capable of providing.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DHill,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018106-0360" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/
- Cons mentioned:Heat dissipation
Great Handheld with some growing pains.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Handheld. My son loves it. It does lock up from time to time and also runs really hot, but overall, great product. We did upgrade the memory and while costly, makes the operation much smoother.
I would recommend this to a friend - Pros mentioned:Overall performance
Great overall, could replace desktop.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent all around device, it would be great if it came with a case. Armory crate works well and should only get better over time. This is a great all around computer you can take anywhere as long as you bring the cable. The Ally plays games very well, the sound is amazing, overall great value.
I would recommend this to a friend - Cons mentioned:Battery life
8/10
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is great and i really love it. But i do wish the battery could last a little longer. You get about a hour and a half of battery life before your desperatley needing to rush and plug it in. You can play with it plugged in but its not very convient when your traveling. Overall great product.
I would recommend this to a friend - Pros mentioned:Portability
Great handheld
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld, very easy to use and great power for some games
I would recommend this to a friend - Pros mentioned:Overall performance
First intro to pc gaming from a controller player
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the extreme version from the store floor and it has been absolutely running amazing. I think that it was tinkered with to be optimized at first and it has run literally amazing. Best purchase I’ve made and will get an XG mobile 3080 to consistently run high settings in apex locked at a consistent fps. This thing is amazing
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exxcellent product, excellent condition as advertised, and excellent customer service from Best Buy. The price was right too! This thing is seriously powerful enough to play AAA games at medium settings at 60FPS and is a dream come true in order to use it as a handheld, or plug it into a dock and tv and use it as an everyday computer.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome handheld
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ROG Ally is an awesome handheld gaming device. It’s super comfortable to use for long periods, and the graphics are amazing. The customizable controls let you set it up just the way you like. Perfect for gaming on the go, it’s a great choice for any gamer!
I would recommend this to a friend - Cons mentioned:Battery life
Needs more time in development
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately i have to rate it a 2/5 because of the issues I was dealing with. I purchased this product today and will be returning it tomorrow. I gave it 8 hours of play time and followed everyones suggestions on updates and settings for optimal gameplay. Within 8 hours my system restarted 4 times on its own or was shutting down programs by itself. I noticed a little drift on the left analog stick. Battery life is what it is, about one hour without charge but expect frame rates to drop fast and the system to struggle while running heavy games like spiderman. I really wanted to like it and for this to be my new handheld system. There is still a lot of work to do. I look forward to seeing how much better the technology will improve in the future. This is just the start.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear JTechreview,
We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. When testing your gaming performance did you set your Ally to to Turbo mode? For the stick drift have you adjusted your joystick's dead zone via Armoury Crate? If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Pros mentioned:Overall performance
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a reasonable product for the cost to be used as an alternate entertainment option.
I would recommend this to a friend - Pros mentioned:Overall performance
A great Handheld device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For a small Handheld to run windows this device is a little beast. If you are computer savy you would know how to tinker settings for this device to get everything performing correctly for gaming. There are some pros and cons with the device but everyone’s experience is different but make sure you know what you are getting and do your research.
I would recommend this to a friend - Pros mentioned:Game compatibilityCons mentioned:Battery life
Asus Rog Ally
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Rog, can handle most AAA game. Only downside is the battery life.
I would recommend this to a friend - Pros mentioned:Portability
It has me gaming again!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Allowed to start gaming more again. I just had a had a baby and the portability of this device has allowed me to get back into gaming! I love it!
I would recommend this to a friend