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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the ROG Ally for over a month now and it is fantastic. I have not had any issues with it and the performance for how compact it is great. I did upgrade the NvME drive to a 2TB a few days after owning. I own a Steam Deck as well and is good but it cannot do things the ROG Ally can do. I can easily recommend this device to anyone on the fence.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Totally average and unusable for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having owned the Steam Deck and the original Aya Neo I must say with regret that the Rog Ally has not lived up to my expectations. I was looking forward for a replacement for my Aya Neo which I've had since the first orders of the Indiegogo campaign shipped back in covid days, but after just 24 hours of ownership I am leaning towards returning it. The biggest deal-breaker for me is the lack of a dedicated USB-C port so I charge the unit while transferring data from external drives. This is also the reason why I sold my Steam Deck. Because all my Steam collection is backed up to an external SSD and I am finding myself having close to zero battery left after restoring only a few of my backups which are 100GB+ each. The ASUS armory crate is also a major hindrance. Yes, I know I can always uninstall it, but I prefer having the option to cycle TDP profiles in-game without using something like Ryzen Controller. While it's open, I found many cases where I could not use the web browser because the hitting the enter key on the virtual keyboard would cycle through the TDP profiles instead of acting as the enter key (i.e.: opening URLs). Performance-wise it does not feel a lot faster than my Aya neo which has the aging Ryzen 5 4500U soc. In games like FH5, even with FSR turned on with 720p and medium details, I get major intermittent stutters while running at 60fps that make the game annoying to play. MSI afterburner doesn't even register then FPS drop, it is that quick, but it's like the game rendering stops for a few hundreds milliseconds. My Aya doesn't do that! Having Windows 11 on it is also a big negative, not Windows in general which I appreciate over Linux as my biggest game collection is on GoG. It took a few hours to get all the Windows 11 updates downloaded and installed, not to mention the bloatware (Office, Teams???) and the occasional popups that get in the way and typical for an adware OS. Then there's the battery, see above. It does have some good things going for it. Compared to the Aya the build quality is better, the screen is also better despite being smaller, colors are more vivid and the sound is more crisp. The cooling system is also a lot less noisier than of the Aya Neo which almost always runs at full speed when in-game. The BIOS looks to be straight port from a ROG PC motherboard version which is also very nicely integrated with the touch screen and the buttons. The screen is also native horizontal. On the Aya a lot of older games start in portrait mode and try maneuvering the BIOS menu or the Windows installer in portrait mode... all without any input support, yikes! I can not recommend it though. I was really hoping for a an alternative to the Steam Deck, or the Aya, but unfortunately looks like Chinese companies like GPD, Aya seem to make handhelds that better serve my needs.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Felix,

      It is unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected, and we want to make it right. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability. We do stand behind our products and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018122-0117" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Very convenient to carry.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I take it with me every time I travel or go on a business trip. I can just take it out and play games whenever I want. I love it so much.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog alley review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this beast of a handheld pc. Brings me back to the old days of playing on my psp

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld console great on games and perfect for to go gaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving every second. This device is a beast. Elden Ring, Horizon Zero Dawn, Gears of War. Everything runs and looks so great on this. Ive been recommending this device to my streaming community ever since i got it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no problems run quick for a small system love taking it out of town definitely recommend to others

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good device, battery could be better, by default only a 2230 m.2 slot but there are 2280 adapters out there, needs more ram than 16gb, and an oled wouldve been nice, but would get it again regardless

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good product but rough at launch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a really good product to use and able to play a lot of your games easily. However, be aware there’s issues at launch such as bios, SD cards being damaged, freezing on optimization, armored crate etc. if your still planning on getting worth getting it when the bugs are fixed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ASUS feedback

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best console ,I love ASUS. Specially Best Buy always have some good deals for the customers,like this one I purchased console and they give a discount,which is amazing, And also give 1 month for free game pass from Xbox, Recommend 5+

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Gaming on the go for Daddy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device for Gaming on the go! As a dad i didnt get much time to game anymore but now i can snag a few minutes here in there while the family is occupied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! If you are into gaming, Gett this. I do recommend getting a mouse and keyboard combo that you can plug in using Bluetooth or a dongle. This will allow you to navigate like you would a Windows PC. The touchscreen is okay but if you are going to do a lot of personalization, you will want the keyboard/mouse combo.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    My new go to handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arguably one of the best pc handhelds on the market. Despite the battery life, it's been great with gaming and is now my home pc when connected to the ROG charger.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    May be great someday

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ROG Ally as a portable gaming tower that I could take on the go, paired with a 6850XT Mobile that I could use at home for a bit more performance. The hardware is awesome. The software is horrible. The battery life is also horrible. Windows on a handheld device fails miserably, causing absolute chaos on my system. Armory Crate has plenty of issues, and the process for pairing with the 6850XT Mobile was painful. While docked performance was fine, the battery life was horrid, making it. a non-starter for my longer commutes to Boston. I wanted something with a bit more power than the Steam Deck. This has the power, but not as much love and care as the Steam Deck does. I think with that love and care it can become better than it, but it is absolutely not there yet.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear ELITEACE,

      We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. Keep your ROG Ally safe on the go with the ROG Ally travel case. With a soft case material and a fleece inner liner, the Ally will be protected in any bag or backpack. If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306010178-0047) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for awhile now, works perfectly fine and love being able to play mobile.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Handheld pc

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. It's a good product. But I love the steam deck even more but still overall its good product even if you're looking for a handheld

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pretty solid

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive used it for over a year now and it works great. It's not the most comfortable for long periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. It's literally a portable laptop and works so well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    great performance for a handheld pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the rog ally , great portability , great performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld I’ve ever owned!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love my ROG Ally. I’m writing this review after having it now almost four months. I haven’t had any issues like some others have had with the SD card etc. It’s amazing to be able to play games like Red Dead Redemption 2, Cyberpunk 2077 and Baldurs Gate 3 at 1080p and medium to high settings and having it run smoothly.

    I would recommend this to a friend