Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Great Graphics but will chew up the battery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this thing is nice. It has great graphics and I have had no problems with it freezing up or anything. Battery life could definitely be improved though but can be mitigated by turning down the resolution and FPS.
I would recommend this to a friend - Cons mentioned:Battery life
The best if you’re comfortable with computers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very capable windows handheld. One downside is battery life when playing the more demanding games. Another is windows. If you want a pick-up-and-play device, look somewhere else. This took some configuring and learning to get perfect. But that configuration was well worth it.
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Sd card reader
Good handheld
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This a very good handheld, handles a lot of titles on different low/medium settings. Its currently RMA'd because the SD card reader went bad on it, which is a common issue.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear DeeNelz,
We apologize for the inconvenience you have encountered with your product. Our commitment to quality ensures that all our products undergo rigorous testing to meet the highest standards. The issues you’ve faced were certainly not intentional.
To assist you promptly, kindly provide us with your case number. We will thoroughly investigate this matter and work towards a resolution. You can reach out to us via email at customerloyalty@asus.com, and please include the link to this review for reference.
Your feedback is invaluable as it contributes to continuous improvements in our support channels. For your convenience, here’s the case number: N2306018106-0418.
Thank you for choosing ASUS!
Best Regards,
Schottky
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life, Storage capacity
Rog ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a good product but has a few quirks being the first one in this hopefull series of consoles. Its a good concept. Having trouble playing games. Battery dies super quickly. It comes with alot of memory but with games that take up 200 plus gigs thats nothing in this day in age. I installed a 1t micro sd memory card Having trouble getting games to install on it. This system is so complicated to use but its a handheld computer essentially.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Elliot L,
We sincerely apologize for the issues you've faced with the ROG Ally and the inconvenience caused. This is not the kind of quality to expect from ASUS products and it's not the norm. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. The decision to make a purchase can be an important one, and we want to ensure that our customers receive the best products and services. We understand the impression this may have created and we hope this will not be a long-term lasting impression as you have chosen ASUS as a trusted brand for excellence. Providing our customers with a high level of satisfaction is our top priority, and we'll forward your feedback to our Product Team for review.
Please allow us to make your experience with ASUS a better one. To further investigate the problems you're experiencing or obtain assistance with getting the device repaired, we recommend contacting our support team at https://www.asus.com/us/support/CallUs.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018122-0272" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Cons mentioned:Battery life
Great small device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the rog ally its a computer made as a handheld. Only problem is the battery runs out pretty fast any tripple A game you play will always have difficulty in fps and longevity of the battery but i dont have a problem with it since i usually carry a battery pack with it.
I would recommend this to a friend - Pros mentioned:Overall performance, Portability
Perfect Portable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays all the games I want without issues. Great portable PC
I would recommend this to a friend - Pros mentioned:Overall performance
ROG Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product I cannot recommend this enough!!!!
I would recommend this to a friend - Pros mentioned:Overall performance
Great Handheld but steadily improving
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Its a great handheld it had its problems but its steadily getting improvements from bios updates.. im able to play forza 5 on dock on 60 fps with the graphics settings on high capable of doing 120fps im still tinkering with the setting and so far in my opinion its just as good as the xbox series s
I would recommend this to a friend - Pros mentioned:Overall performanceCons mentioned:Battery life
Battery sucks.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery will drain fast but other wise it runs games fast and smoothly if you leave it plugged in.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jonathan,
Thank you for sharing your feedback on the ROG Ally, and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0533" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/#A4
- Pros mentioned:Game compatibility, Overall performance
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been an amazing purchase since day 1, can run many triple A titles
I would recommend this to a friend - Pros mentioned:Portability
PC games to go.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like having the option of having my PC games on the go and not having to carry a second laptop. Setup takes some time and linking accounts and initial updates take a bit of time, definitely take the time to update everything when you first start up.
I would recommend this to a friend - Cons mentioned:Battery life
Great purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only set backs are the battery life and storage. Other than that I’m pleased with my purchase.
I would recommend this to a friend - Pros mentioned:Portability
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the mobile aspect of this handheld I use it every day :)
I would recommend this to a friend - Pros mentioned:Screen quality
Not quite ready for prime time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Rog Ally is a good device. Not great. The screen pops is holds an egde over the Steam Deck. Regrettably it is not quite as load and go as the SD is. Ms Games and Battlenet worked like a champ. I think in 6 or 8 months this will be an excellent alternative to the Steam Deck.
I would recommend this to a friend - Cons mentioned:Battery life
Nice console if you cam catch it on a sale
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The console is quit good but requires a bit of technical know how at times the battery is pretty bad but with a decent battery backup you can mitigate this flaw. Overall a worth it buy if you would like a customizable experience.
I would recommend this to a friend - Pros mentioned:Overall performance
Rog Ally For The Win
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have thoroughly enjoyed this device. Perfect condition. I came from the steam deck and let me tell you this has played every game that I have wanted to and been just fine. Don’t use the micro sd slot because I upgraded to 2tb hard drive. Would buy again!
I would recommend this to a friend - Cons mentioned:Battery life
You'll need a battery pack immediately.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very high cost for a device that will get you under two hours of battery time. That for me was the deal breaker. Paying $699+tax for a device that lasts less than 2hrs on a battery charge doesn't make this worth it. It's cool, and the idea is great, but even after running games at the lowest resolution which led to 30fps, it's just not worth it. COD MW2 spiked a lot performance-wise, and Diablo4 did alright. ROG has the right idea, but at this price point, I'd have liked it to have more than a supposed 2hr battery life which I never reached. Within 30-45mins of playing Diablo, I'd have to put it charging.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear PedroV,
Thank you for bringing this to our attention and I certainly understand your frustration. To help improve your battery life you can make sure any unnecessary applications are closed out during gameplay. You can also change your power profile to power saver/balanced mode. If you need any assistance, feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.
Thank you for choosing ASUS!
Best Regards,
Adrian
ASUS Customer Loyalty – US Support
- Cons mentioned:Battery life
Worth it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked that it came with windows 11 on it unlike the steam deck but the things i dont like about the rog ally is the fans are somewhat loud and sometimes the battery doesnt charge to 100% and it has issues turning on or off sometimes and the grip on it doesnt feel comfortable
I would recommend this to a friend - Pros mentioned:Overall performance
Wish it came in black
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It surpassed my expectations as I regularly game on a desktop gaming rig. This thing is a little powerhouse. It runs my entire library on the go. The picture looks fantastic. Easy navigation and controls, and runs on Windows. It fits great in my hands, and the touch screen is a bonus. 10/10 for me.
I would recommend this to a friend - Pros mentioned:Overall performance, Screen quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and nice feel in the hand. Smooth play.
I would recommend this to a friend