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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    XBOX Handheld?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2yrs. I'm still loving mine. Might even pick up the upcoming XBox version that'll be coming out soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Its the bomb

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read all the reviews about this bad boy and i was a little hesitant at frist but i took a chance on it and it payed off this thing runs every thing I throw at it with little to no problems. The only the i whould say is this thing eats up power. So its best to play plugged in or get a extend power bank.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus ROG Ally - 10 Day Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little sceptical on a handheld gaming pc able to play the titles I was wanting to play. However after having this for 10 days I was pleasantly impressed. So impressed that I have not touched my Xbox Series X. While it is still a Windows PC and you deal with the occasional windows issues, it performs beyond my expectations! I love this thing!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Capable handheld that can do desktop duty

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG ally was exactly what I was looking for: a capable but portable gaming PC that can double as a productivity machine when hooked up to a keyboard, mouse and monitor when I am traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far pretty awesome little handheld device. It runs everything I throw at it above 60 FPS with no issues. I recommend this to anyone. I recommend to adjust fan curves in armory crate for those who are afraid of micro SD overheating issues. I did adjust fan curves and haven’t had any issues yet. Installing a new SSD is very very easy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Recommend you buy, ONLY on sale.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this handheld for my birthday and I think its decent, but after a software update from ASUS there has been a pretty annoying software bug. Whenever you use the Legacy Command Menu that was replaced by a new menu, and you open the menu to switch power options, it bugs the controls and switches between Desktop controls and Gamepad controls and it gets annoying when i'm unable to control my game. Second bug i have notice is when I play a game, at certain random intervals it would boot me to the home screen of Windows. This is only recommended at cheap prices or when on sale.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Adam,

      Thank you for sharing your experience with the ROG Ally. We apologize for the inconvenience caused by the software bugs you encountered after the recent update. Your feedback is very valuable, and we will ensure it is passed along to our product team for review.

      In the meantime, we recommend the following troubleshooting steps in FAQ guide linked below. If the issue continues, please contact our support team at https://www.asus.com/us/support/CallUs so we can assist you further or arrange repair service if necessary.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0620" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      [Windows 11/10] How to optimize your gaming experience -  https://www.asus.com/support/faq/1046445/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Portable meets PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. It is great for most games on her besides the newest games. I can run most of my library on this device. Just keep in mind that it is not a pickup and play game. You have to do a lot of setip like any compute but once you do it is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good device.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays all of my games really well. Setting it up takes awhile but once you’re done everything is really easy. My first device was an open box and one of the bumpers didn’t work but I traded it in for a new one and so far everything works great.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Yes buy me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with screen and sound, sd card slot dorsnt work

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    One of the best tech items in the last 20 years

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I passed on the steam deck to wait for this to come out. Just the fact I can play all my PC games with different launchers is a major major major go. Screen is amazing and sound is loud and crisp. Learning curve using armory crate with windows 11. Also the updates were in pieces. After updates you have to into windows and redo your fingerprint.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld device

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great hand held system. I play Baldur's Gate 3 on it with the highest graphics and it runs it perfect. I have also played many other games on it and have had no issue with the Alley. I got it on launch day and would highly recommend it to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Higher performance Deck

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you only play steam games, buy the steamdeck. If you play games on any other platform as well as steam, this is the better option. Better performance at higher clocks. Performance at low wattage lags behind the deck slightly. Runs windows, so you can do whatever your PC can do.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. After a long day of work it's nice to just chill and play some games in bed at solid frame rates. Have not had issues with micro SD card. Make sure to use the Asus application to check for updates and you won't have any issues. Was no more complicated than that for me to get all the necessary updates.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Its not a console, but its not a gaming laptop.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patience is rewarded, lots of setup and tweaking but pair this with a Nreal air glasses and its so worth it. Just keep charging whenever you take a break it burns through batteries for the nice graphics and fps.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Windows 11 experience advised!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the most powerful handheld console yet, just held back by Windows bloat and background processes. If you are familiar with Windows 11 gaming then this is for you. If you just want something to pick up and game on the go, the Steam Deck is a better option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Rog ally z1 extreme

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome device for streaming and playing games native. Needs a better battery life though it is horrible.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Krono,

      Thank you for your comments regarding the ROG Ally and we apologize for the short battery life. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0520" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/#A4 Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nostalgic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Invested in order to play all my emulators in one place whether it be ps1, Nintendo, SNES. Handles with no problem. Also downloaded TLOU and God if war. Play pretty well. Battery life on the AAA games last about 2-3 hours. Highly recommend. Of only it has ps remote play.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best handheld gaming device

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen, fast cpu, gou and memory. Not so great battery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The BEST handheld on the market

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is the best handheld on the market. While Windows isn’t quite as smooth as SteamOS, this device FEELS amazing to play on and it allows me to play all of my Game Pass titles, Steam titles, and so much more. Definitely my best purchase this year.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Chase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it for my grandson and he Loves it.snd yes I would recommend it to anyone looking to buy something for a young man that’s interested in playing those types of games.

    I would recommend this to a friend