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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 199 Showing 3,961-3,980 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld device in the market, buy one and play on the go

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    ROG Ally FTW

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeds my expectations for a handheld. I game on the go a lot, even in the living room on the couch or on vacations in the hotels. Definitely worth the price if you're gonna use it for its intended purpose. I bought the matching earbuds, too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $450 with free travel case, I believe this is the best deal currently on one of these handheld gaming consoles. You get the Z1 Extreme processor and 512gb of ssd storage so it will hold a decent bit of games and actually be able to run them. Order a $50 micro sd card and you can easily add an additional tb of storage. So far, I love it. However keep in mind the limitations of APUs in general. While I’ve yet to boot up a game it wouldn’t run, you may have to turn settings down and more than likely rely on some of the AMD upscaling features such as FSR, RSR, and ASMF

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase in my opinion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First all I gotta say this item I purchased is amazing. I love the graphics, the speed and all is proficient for its size. It's almost like have a small mini computer in yours hand. I love it and recommend it to others you loves to game like me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice display, good for what I need it for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has made my gaming much more accessible and I've been fighting my wife over which of us gets to use the thing.. I recommend getting a Bluetooth keyboard & mouse though - it can be quite awkward to set up unless you've got good windows experience Very good for what I need it for: a switch that can run my steam library

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great portable gaming pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, easy to upgrade ssd to 2tb, and portable

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Solid portable device

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely glad I pulled the trigger, but I do wish that it had more power. But if you’re looking to do light gaming, it’s perfect

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Kinda worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part this is a great handheld gaming device, bought it to play Starfield since my SteamDeck couldn’t play it well. Plays games well and great quality. The reason for 3 stars is the build quality and functionality of the buttons and triggers. Playing driving games or driving in games is difficult the triggers are bad I have to press so hard on the triggers to go full speed since it’s not registering. My A button has gotten stuck down a few times I’ve had to wiggle it free. Other than the issues the system works great.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It's unfortunate to hear that you are having issues. All our products do go through an intensive quality control testing process to ensure that customers get units that are in proper working condition, what you've experienced was not intentional.
      Can you please reach out to us with your case number so we can investigate this issue? We would love to have your issues resolved in a timely manner.
      For more information, email us at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please refer to this case number (N2306018106-0209) for us to better assi
      Thank you for choosing ASUS.
      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Better than the competition

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a wonderful device , absolutely amazing ! Very powerful and easy to handle . Only down side is the battery life , based on my experience thus far , i get around 70 minutes of play time . Other than that , i am very happy with it .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    My Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld amazing performance The only thing I have to say bad about it is I prefer the handheld with track pads

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for on the go gaming. Just need to do some minor tweaks

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portable Gaming Fun

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a steam deck to this and I love it. It can play almost any game that I throw at it with reasonable expectations and frame rates. As long as you acknowledge what this system is and do not go in expecting it to change the world you will be more than satisfied. It is basically a small, lower end, portable gaming PC.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Handheld

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld for the price has everything I expected

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great system, a pc in your hand able to run AAA games

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility, Overall performance

    Rated 5 out of 5 stars

    Best handheld gaming ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very powerful. Running smooth mostly every AAA games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally Z1E

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great machine for older games and streaming current titles

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely blown out of the water by the performance of this little machine. Couldnt be happier with my purchase. I was skeptical about getting it because i've had the steam deck and it was just ok. But after getting the ally everything has been playable on-the-go or even just relaxing on the couch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Power in a small package

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this over the Steamdeck due to the fact that it runs Windows, and had support for more games out of the box. It has surpassed my expectations, ran CoD, Diablo 4, and Starfield with minimal tuning of the settings. Software works fine, just make sure you run all the firmware updates.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    PC gaming for the poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a pretty good device. Not all pc games will play but mostly all play wall like 90% of pc games run maybe more. As soon as you buy it I recommend a 25x25x10 heat sink just YouTube it and you’ll find it. I really don’t know much about pc’s but I can tell you it’s not hard use this device even with some pc knowledge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    You’ll love it or hate it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you know what you are getting into when you buy this, you will probably love it. If you are expecting a polished handheld console you have probably already returned it. I love this thing..

    I would recommend this to a friend