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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 211 Showing 4,201-4,220 of 9,123 reviews
  • Cons mentioned:
    Storage capacity

    Rated 3 out of 5 stars

    Cool little machine, but ssd wasn't 512gb.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought an open box that was supposed to have a 512GB SSD, but there's only 256GB inside the Ally. Otherwise, it's a decent unit. It's a little overpriced, but it's still alright. Asus locking people into their XG mobile gpu's is a real killer, though. Stop being stingy, ASUS, and let us use any eGPU; this would definitely increase the hype for these units.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear KyleP,

      We certainly understand your disappointment with the quality of the product and the inconvenience this may have caused.



      Normally, sales related issues are resolved by the seller if a different product was delivered to you. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.

      Thank you for choosing an ASUS product.

      Regards,

      Rodel
      ASUS Customer Loyalty Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I'm in love

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device more than I love myself sadly. Ever since I got the rally life been so great to me. Everybody thinks I'm the ultimate geek and I love it. Definitely highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing no matter where you are

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot of controversy about the ROG Ally but mine works flawlessly. No issues what so ever I’m on a road trip and while in the road I was playing CoD with my friends connected to my phone hotspot. It was awesome to be able to do that while the wife was driving. Love this thing

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    It’s not a steam deck killer but it’s good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life could be better. Windows OS (not asus isse) could be better for handhelds. Being able to play Xbox store, steam, EA, Blizzard etc games on the go is pretty clutch. I still use my steam deck since it has more of a console feel due to Linux but this is a good machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    PC not a Console

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a console. It's a PC, it's a wonderful product just way overpowered to be called a console

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JamesB,

      Thank you for sharing your experience with the ROG Ally. We sincerely apologize for any confusion regarding its classification as a console versus a PC. We are pleased to hear that you find it a powerful and capable product, and we appreciate your perspective on its positioning.

      Your feedback will be passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0628" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Rockstar console

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is an absolute game-changer in portable gaming with thee AMD Ryzen Z1 Extreme processor, it delivers desktop-level performance in a sleek, handheld design. It handles most of my needs

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great handheld

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld for my needs. Love being able to game on the go.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Outstanding PC handheld

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the Lenovo legion go but the screen died and has to return it. So I went back to the ally, my only complaint is the battery life but it's manageable with portable power bank. I love this device; I don't mind windows at all and I manage fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend for travelers.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system. Runs all gam well and allows for me to play games while traveling to kill time and make traveling more enjoyable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance for a handheld. Shoddy software from Asus but hardly a deal breaker. Multiple graphical options (outside of games' own options) to improve performance and/or picture quality.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Rog Ally Z1

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs fantastic. Playing modern games with decent fps and settings. Emulation is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Love this thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid gaming experience! Great as an entry handheld pc. Can play almost any game!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    If you are still hesitating... listen..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE BEEN USING IT FOR A MONTH NOW THERE IS NO ISSUE AT ALL. I WISH THOSE WHINERS STOP TALKING ABOUT THE BATTERY AND HOW HARD IT IS TO BE SET UP. ALWAYS CUSTOMER'S LACK OF UNDERSTANDING CAUSES A PROBLEM SMH... DEVICE ITSELF HAS INCREDIBLE POTENTIAL. NICE WORK ASUS & BESTBUY

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Purchase Ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my boyfriend this for his birthday and he loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good device, could use a bit more RAM

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insanely handy little device, would recommend using a keyboard and mouse while doing install work though… with Frame generation; this unit is very capable…

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Fun for trips

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fun. Like using a mini pc. Only main issue is battery life. Can’t play games at full performance without it dying fairly quick but that’s expected. Other than that, wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Portable and keeps you gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just been enjoying the ROG Ally. If you are into computers and know how to trouble shoot you will have a blast. Setting game peofiles and display settings for each game will help you have a smoother gaming experience. And especially for the price point it makes it a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not good for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality but, it isn't working with many games, sometimes it was too slow. The battery run out in 1 hour, it's beautiful but just that.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear RoggerB,
      We regret to learn that you are experiencing issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. Please follow the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at customerloyalty@asus.com and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS support channels. Please refer to this case number (N2306018106-0310).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/us/support/FAQ/1050046/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It’s great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job when it comes to gaming. Also great for work too.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel for work frequently (on a plane), and this handheld is great!! I recommend this if you’re tired of the Nintendo Switch, and want a powerful little PC. Honestly, the only issue is you really need to be plugged in to enjoy the full capability. Would recommend!!

    I would recommend this to a friend