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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 212 Showing 4,221-4,240 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus rog ally z1 processor

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hand held system for sure. Plays destiny 2 no problem and Fortnite. Just don’t let anything happen to the charger due to not being able to find a new one for it. Would recommend the better processor not sure how the base model will due.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    It’s good but

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good handled device, it’ can handle triple a games on a medium settings but in my opinion the screen is a bit small

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Package

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a rival to the Steam deck and handily beats the current version. 1080p 120hz display is incredible looking and the only game I've come across thus far that scales it back to 30fps is BG3. If you're looking for a top tier handheld mobile PC look no further.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Great product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, Sometimes i just get bored of my PC and this is amazing for on the go. It can run a ton of things and can hook up to my TV whenever! I like to think of this as a Nintendo Switch PSP on steroids

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld, though it does have it's flaws. The biggest is its battery, if you play on Turbo with max settings, it'll drain fairly quickly. Luckily you can tweak your settings to get the most out of this device.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Not worth-it for multiplayer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cool concept but the battery drains within an hour, the download speeds are terrible, it doesn’t work with every game. The games I can play with it are nice but don’t buy it for multiplayer games like I thought I could. Single player games are key.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Matthew J,

      We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience this has caused. This is not the kind of quality to expect from ASUS products and it's not the norm. Please allow us to make your experience with ASUS a better one.

      Based on the issues described, we recommend updating the BIOS. It is recommended that the BIOS and firmware be downloaded and updated for system performance optimization. The update takes a few minutes, please do not turn off the device during the process to avoid a critical problem that the system cannot be turned on. The following FAQ below provides the troubleshooting steps.

      If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.

      We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0579" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      How to update BIOS in Windows -  https://www.asus.com/support/faq/1008276/ Asus

  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Perfect Size for Travel

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There have been minimal hiccups with the the OS forgetting my PIN to log in, but it hasn't been a major deal breaker. It's very capable for a handheld device, and can stand up to my old custom built PC.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    rog ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the ROG Ally a few weeks ago and overall I’m really happy with it, especially if you want real PC gaming on the go, I like that i can take it anywhere and play on the go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Hand Held gaming system ever made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asus & BestBuy hit a homerun with this HH console. Excellent gaming processor, large screen, responsive controls, and overall sexy. Supports multiple gaming platforms & the battery life is unbelievable. If your looking for a gaming system this one is the one to get...

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    My first experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first opened up the box I wasnt really awear of how big the ROG ally was. I was really amazed about the graphics and how it feels in my hands but it to some time to get used to it . I would recommend this to you and give it a try.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This Device is Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device runs amazing. There is some tweaking that is needed to make sure the VRAM is allocated right along with updates, but once you’ve tweaked it, it is amazing. Been using now for three weeks and would not sell the device. Recommend for those who are traveling a lot as well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Plays everything I’ve thrown at it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays Xbox game pass / steam / epic / battle.net and emulators. Not for the faint of heart when it comes to setup though. Requires a lot of tinkering and the battery could be better. I still use my computer and laptop for serious first person shooter games but I’m loving the Ally.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Emulation Powerhouse

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont get me wrong, this thing has its quirks and should beginners should be careful before purchasing but once you get it setup and playable… there is no equal especially at its price range. I do recommend getting the warrantly less you plan on upgrading the joysticks.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use. Asus software takes a bit to learn. I haven’t found a game that won’t run on it yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth every penny.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love love love this thing. Asuse Thankyou for making this awsome hand held gaming pc. Plays every game I put in it. You do have to do all the updates but that does not bother me because I like tinkering with Windows.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great handheld gaming pc

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after the steam deck failed. Which I never wasted money on the steam deck.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great, but with those caveats

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device despite its very obvious flaws with the SD card that ASUS refuses to fix. Just make a new revision! If you are ok with that issue, then this is one of the best portable devices on the market.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    ROG Ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this device. From the way it feels in my hands, to how well it runs is great. Ive been able to run Modern Warfare 3 flawlessly in multiplayer, not to mention Starfiled on ultra. I would recommend this device to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Absolutely love this device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is AWESOME. Experience at Best Buy was great as always. I can run literally any game I want at good quality, all on the go. I bought a dock to go with it and it’s my main PC now. Totally recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Asus ROG Ally Z1 Extreme

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the moment i opened the box, i knew i would love the ally. Its perfect for someone that wants to pc game but also travels a lot. The versatility is huge being able to hook up a docking station and any other accessories you could want

    I would recommend this to a friend