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Customer Ratings & Reviews

$462.79
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The comparable value is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 216 Showing 4,301-4,320 of 9,123 reviews
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Rog Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rog Ally is a portable computer for playing games. The bad part is that you need to open the console to change the memory card. If you want to upgrade. This is very archaic!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Really, Really Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing can do it all. It plays all of my games library at or well above 30 fps. I have had no problems with it so far. Asus has done a great job of updating armory crate and adding features.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came on time and ive had this asus rog ally z1 extreme for almost 4 or 5 mouths and it is a amazing system pkays everything i want i play helldivers 2 with it all the time at 1080 great handheld would recommend

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    This beast is power hungry

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from battery life this hand held is a beast! I recommend buying a long usb-c cable so you can play plugged in. Great system but battery is too small for such a power hungry unit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s good but there is better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In all honesty I enjoyed it but I felt like the Lenovo legion go was a better option imo it just feels more like a computer than a handheld gaming console even though the ROG ally has many great features it also has many issues “sd card slot overheating” to mention one it still can be the perfect handheld device for some .. I personally enjoyed the software if used over the legion but the legion just feels like a whole computer in comparison and power is worth the $

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Julio R,

      Thank you for sharing your feedback on the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. Customer satisfaction is our top priority, and we strive to make every purchase an enjoyable one. Our goal is to ensure that our customers receive the best products and services when it comes to making their purchase decisions. We appreciate your feedback which our Product team will review. Please note that there will be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0431" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good age

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For its age and equipment it does the job. As long as you dont expect to play 2025 aaa at max setting

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Worth getting.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Sometimes it's a bit slow even plugged in on turbo mode. But overall it's a good system. It's like a little handheld pc. Just add a manual fan curve to keep it running cooler. Worth getting.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Powerful machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays most games my pc plays. Some may require tweaking the settings for smooth gameplay. Would definitely recommend buying the extreme over the regular. Will be upgrading the ssd soon because the sd card is known to be problematic.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    An excellent device

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent device, and a clear winner over the Stream Deck, but nothing comes without a little flaw. For a release device, it has far less issues than most new tech. I love this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Best buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best purchase I loved my console, probably with another one in the future

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Rog ally review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only ever had one problem with it, and that was the design flaw that caused the as card slot to burn out

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Handheld for Call of Duty on the go.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Handheld device for Call of Duty players out there!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This little handheld was just what I needed. no longer do I need to pack around my laptop and mouse. Only issue is I wish it wasn't full windows 11 and an os made for a handheld as windows uses a lot of resources to run.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy product demo, rog ally, gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Where do you go to demo and play the best handheld gaming device? Best Buy every day of the week! Love the device and trying it out before buying.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device, should be better with updates.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a 512 steam deck and love the performance. I have had other windows handhelds in the past, and the fluidity of the this one is miles ahead. I can now play my ubisoft games and download game pass games.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great device, with software flaws

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Device, much better than the Steam Deck in my opinion. only thing holding it back from 5 stars is Asus's lack of support so far, We've only seen one bios update and it actually made performance worse.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for on the go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves it, working away from home he doesnt have time to hook up his xbox and everything im his hotels so this allows us to play togethet no matter what. Only thing we dont like is how hot the charger gets even though its normal for it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Rog Ally through an open box deal, and this honestly everything I hoped for and more. If you're looking to get one of these but can't afford the full price, open box is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    Good for mobile

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely has the power to play most of your games mobile. The constant updates and small bugs may turn some away from ease if use. If you are wanting a console type of experience, look elsewhere.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great for Tech Savvy Individuals

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this device has a lot of potential if the user experience is improved by the windows 11 handheld OS roll out. I enjoy playing xbox cloud games on this device and look forward to using it on vacation.

    I would recommend this to a friend