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Customer Ratings & Reviews

$462.79
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The comparable value is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 9,123 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ROG Ally is an excellent piece of tech. I got it to primarily take advantage of my Xbox Game Pass Ultimate subscription to play PC games portably. Set up was straight forward and I haven't used a Windows computer in the last 12 years.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming handheld as long as you know the tradeoffs: battery life is not great with more demanding games (buy a battery bank) and the sticks on mine have a really big deadzone (I'm hoping there will be replacments available soon).

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gift for a gamer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband just got into PC gaming, and he got this as a wedding present. He has not left the game alone for lomger than a few hours since we got it not including sleep.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely adore this! I have one, I bought one for my daughter for her birthday and one for my husband for his birthday. You can do everything with this little handheld device that you can do with a desktop or laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used this mainly for older games, but have had no performance issues. Some minor windows issues, but thats mainly due to it being a handheld, and Windows not really designed for it.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great gaming machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for about a month now and it's so convenient to use. I love that I can access my steam games and my xbox games on the same handheld device. The only downfall is the 1-2 hour battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Kid friendly gamer dad approved!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a gnarly little piece of gear! Great for the college student or the dad sitting on the couch. Kids can be happy and veg out on sponge bob and dad can keep on gaming and still be in the same space!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays a lot of games very smoothly. A slight learning curve to navigating it, but you get used to it pretty quickly. Highly recommend if youre looking for a portable gaming device.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for on the go able to play a lot of pc games since it runs windows 11

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    AAA games in a true quality handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A handheld gaming pc in the palm of your hands! The fact that I can play AAA titles like The last of us and Death Stranding is on this device is amazing. A few minor adjustments with the bloatware that comes with Windows 11 and it was good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mighty and Versatile Portable Gaming Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great gaming machine for on the go. It is a windows computer - so do not expect anything out of the box. You need to tweak and optimize multiple settings and profiles to get it to run well for various scenarios. That being said, I’ve used it every day. Diablo IV runs great in a custom 18W mode for portable gaming and even better on the 30W turbo mode when plugged in. Xbox cloud gaming pairs well with the device too, allowing you to play games without taking up precious space. It also lets you set the device to 10W silent mode for the longest battery life possible. I am impressed with the versatility of the device. Recommended tweaks: Windows Debloat Tool Shut off most apps from starting on launch Turn off core isolation Set custom 18W profile for the best balance of performance / battery life

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Amazing handheld

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasnt sure how the Ally would handle gameplay being that its a handheld but this is amazing. It will also let you use xbox game pass and PlayStation pass to play on the go, the Steam Deck wont even let you do this. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very capable machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great display and handles gaming very well. Would love to have more storage and and extra usb port but for my use case it’s perfect for on the go gaming when traveling.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase to date over steam deck

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my ROG ALLY. I was a day one purchase, followed all the instructions via YouTube reviewers and never had an issue. I use this on the go and at home when the kids are watching the TV. Used with external monitor. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld. Bad timing when I purched because shortly after i I purchased this in January 2024, the new one came out.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld gaming console…never leave home without it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Steam deck killer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a steam deck killer. I love it and bring it on all of my flights

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Gaming / pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My boyfriend loves his he takes it every where we go .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great device

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gamind device. Only con for me is its short battery life

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Armando T,

      Thank you for sharing your feedback on the ROG Ally, and we apologize for the battery issue and for the inconvenience caused. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional.

      To troubleshoot the issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0510" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1043914/ Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loving Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device from an open box runs perfectly. I originally has the z1 model of the device and the performance from that to this is night an day.

    I would recommend this to a friend