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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and convenient tablet for PC gaming. I'd say even better than the switch!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome potential

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that the potential for this type of device is great. The unit I purchased had a bad die or some sort of hardware issue that caused persistent crashing. The recent update dropped performance by almost 30% if I remember correctly - which is still better than the Steam Deck. When it did work, it was great: had great visuals and audio, fit my hands well, and delivered an overall pleasant experience. All in all, I would say that you should definitely buy this if you've got the cash for it, just don't expect it to be as easy to navigate or as comfortable as your PC. If you're on the fence about it, maybe wait until the next generation.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs great! Make sure you turn off screen timeout or you will be upset waking up and your games aren't downloaded.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my husband and he absolutely loves it! Graphics are great and plays smoothly. I also purchased the case of it and it fits perfectly. Highly recommended for any gamer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Travel buddy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system for gaming, the windows OS s a bit clunky and wouldn't be great as a standalone pc replacement but it's a powerhouse for gaming on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great on the couch pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great if you want to play some pc games on the couch or if you have a strong wireless conection stream over the cloud planning to get some emulators too great addition to a pc set up

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    I wanted to love this…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product in hopes of playing diablo 4 and a few other games that weren’t graphics intensive. But it wasnt as consistent as i would like it to be. The size, screen, controls were top-notch, but windows 11 isnt meant for mobile devices. The ryzen z1 extreme has some potential to be good, just isnt as good as it should be in this product. Not to mention i cant use micro sd cards for the fear of them being burntout. I will be returning and waiting for the legion product to come out in the future.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Tone,

      I'm sorry to hear that you are experiencing issues. All ASUS products undergo intensive quality control, testing and inspections. What you've experienced was not intentional or representative of our brand. I understand that you have returned the unit , but I will forward your feedback to the Product team for review. If you have any general or technical questions, send us an email at customerloyalty@asus.com Please refer to this case number (N2306018106-0180) for us to better assist you. Thank you for choosing ASUS.

      Best regards,
      Schottky
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned my Steam Deck and bought this instead. I dont have a huge steam library so this made more sense. I absolutely love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just don't expect laptop level performance.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just don't expect laptop level performance. But can run AAA titles on lower settings, usually sub 60 fps. You will only get top performance plugged in or on a high watt battery pack. State of the for handhelds.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    a real handheld gaming pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i absolutely love this i can play every game i have on my steam account flawless

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Rog

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s better than having separate games systems can have it all in one device plus get to play computer games and has plenty of storage does not do any lagging I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ooen Box ROG Ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ROG Ally on an open box special. The handheld gaming device was in like new condition. It looks to be an awesome device even now but with the frequent patches provided by ASUS and the other vendors it keeps getting better.

    I would recommend this to a friend
  • Cons mentioned:
    Storage capacity

    Rated 4 out of 5 stars

    Awesome Device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ally is awesome. I think many software improvements could be made and the company should offer a higher storage option so users do not have to do it them self's. However I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 4 out of 5 stars

    I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great handheld console, ran everything I’ve thrown at it. Can be a bit heavy after a while but you do get used to it

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    So happy to have this device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great for playing games on the go . I would Highly recommend if you’re slightly computer savvy . If you want something you can plug in and go without any computer knowledge . This is not it .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a lot of fun playing games. Great quality video and audio.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handheld power house

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming handheld. The screen refresh is great can handle most games at good fps . Best handheld for fortnite .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked mine up yesterday. Already enjoy it way more than the steamdeck i had with the need to constantly tinker with game settings. Bought cyberpunk 2077 for the first time and runs 1080p at 30fps with minimal drops in handheld performance mode.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial set up is very annoying. After that I love it. Lot of Windows updates and Windows Bloatware. Clean it up and disable VMP & Memory Integrity. That will help Performance. I like this way more than the SteamDeck which was very good.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 2 out of 5 stars

    Great concept - couldn't activate Windows 11

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and ended up returning an open box unit. That said, if you're aware of the limitations and issues, this has the potential to be a great handheld gaming device. Maybe not at the MSRP now that a newer generation of the device has been released. I was well aware of the SD card issues (something that isn't a problem for my use), and I was looking forward to enjoying the device. That said, when I went to factory reset Windows 11, I found myself unable to activate Windows. Turns out, after much troubleshooting, the OEM embedded license was for Windows 8, which will no longer activate a "new" install of Windows 11. My options were to either purchase a retail license of Windows 11, run a gimped OS on a brand new device, or go Linux. I chose to return the ROG Ally and go with a different product which has been nearly flawless.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Pwn3d3d3d,

      We sincerely apologize for the Windows Installation issue you've faced with the ROG Ally and for the inconvenience caused. What you've experienced was not intentional or representative of our brand. Your feedback is greatly appreciated and will be passed to our Product Team for review.

      Although you have returned the device, we do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email atcustomerloyalty@asus.comand include the case number "N2306018122-0286" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus