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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 231 Showing 4,601-4,620 of 9,123 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great handheld

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hardware but the software experience is still lacking compared the Steam Deck. Once you iron things it out it plays anything you want well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this Rog. It’s pretty much a small handheld computer that you can take anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    My 1st

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am completely shocked honestly. I thought this would be a gimmick after hearing a lot of bad news with this company. If you haven’t gotten one you’re really are missing out.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    ROG ALLY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when it first came out and love the graphics on it. Battery life is great on it. I can play it anywhere in the house and it travels great.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Didn't care for it, waiting for something better.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're in the market for a handheld PC, I'd hold on a little longer. Installing/managing software here is a pain, performance takes a ton of tweaking for every game, and battery life is embarrassing. I could see certain use-cases for a device like this in its current state, but I think your money is best saved for a more streamlined device that will likely see the light of day sometime soon. Perhaps the SteamDeck 2 whenever that lands.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Brian R,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0371" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 5 out of 5 stars

    Asus rog ally

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New asus rog ally, its worth buying. If you like to game i recommend, the buttons run smooth and fhe graphics is resolution. If works like brand new. The console goes hard. Thank you asus for the great console, waiting for more to come.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Zero regrets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing portable gaming device. I’ve tried one of the Aya Neo devices as well as a onexplayer, this is by far the most ergonomically enjoyable to use, comfortable and light weight. Powerful enough to play everything I’ve thrown at it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    CONSTANT updates ruin the experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew when I got the Ally that I'd have a couple hours of setup time. Updates, ensuring I had all the necessary drivers, getting rid of Office, etc. That was fine. After day 1, I had almost two full days of being able to use it without incident. Then the updates started and it seems like they never. let. up. I keep it by the bed to play if I can't sleep. I turn it on...plug me in so I can flash the bios. Really? That's necessary? I try another night. Windows has updated. Restarting. I use it when I work out, plugged into a dock. 2 out of the 5 times I tried to use it, major updates that took 20 + minutes. It's freakin' annoying. Yes, I could probably turn down the frequency, but honestly, they ARE necessary updates by and large. But it would be nice if they slowed their roll on how often they come out. When you're not staring at an update screen, it works great. Plays Cyberpunk well on battery. I've had fun with it. But those updates...and the fact you have to be plugged in for them...it's JUST about a deal breaker.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      Our sincere apologies for the update issues you have had with the ROG Ally and the inconvenience this has caused you. This is not the kind of quality to expect from ASUS products and it's not the norm. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable.

      Please allow us to make your experience with ASUS a better one. We recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate further the problem.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0176" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like a gaming PC, full Windows 11 and the speakers sound amazing! I wish it had one addtional usb port and support for ethernet networking.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Ally!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium device. Feels great in hand. But please, to all negative reviews, make sure you fully update the device from Windows update and armory crat as well. I’m happy with the device, and it runs all the games I want over 60fps, in 1080p.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first its a pain because of all the updates so the system can run smoothly but after the updates wow. I dont have to do any tweaking like i had ti with the steam deck to play games. This was definitely worth it. Good job asus

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good gaming device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected with good speed and easy to setup. Windows is a bit quirky on a mobile device. The battery life could be better, but I purchased knowing the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system love the Rog Ally it became my main console for gaming and good customer service and communication and understanding for buying this from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Christmas present was a MAJOR hit for my guy. He’s incredibly picky with his tech and he LOVES this. He said Diablo 4 runs better on this than on his Xbox and has already gotten two more games.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Watch out for the sd card not reading

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Luckily mine was in the return window when the sd card reader went bad. You may want to get the extra warranty. Otherwise a beautiful system

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a week with the ally rog and haven't had any problems the battery does drain fast but so does a laptop when gaming. The controls are good as well. Just wish it used nvme since i had extras instead of 2230 ssd

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beats my steam deck in every way

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been nothing but impressed with the ROG Ally. The performance surpasses that of my steam deck, plus the added flexibility of installing from other sources.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun and productive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome piece of tech for both games and productivity. With windows 11 as the os it is capable of running the programs I need to do remote work and with the integrated controls it plays well too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grandson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought it for my grandson and he loves it. He calls me at least 3 times of week to tell me that I am the best grandma and he loves his gift.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Incredible price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with my console. I bought it open box and it came like new, saved so much money. Great performance. Battery is pretty good too.

    I would recommend this to a friend