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Customer Ratings & Reviews

$462.79
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The comparable value is $649.99

Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 232 Showing 4,621-4,640 of 9,123 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product does the trick for portable gaming and picking up was super easy

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great portable PC option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some pc knowledge is required for optimal set up. Other than that, yhis is a great portable pc option.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great handheld for Gamers

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this is great hand held ! Would recommend to anybody. Good battery life Better than expected performance Looks great. The only con so far is that a couple times I’ve booted into the bios a few times when I’ve turned it on.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    A great handheld gaming pc

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't overheat. A trully handheld pc. Battery is great. An all around great product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best gaming handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent way to play PC games on the go worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent handheld experience whether playing games locally installed or using remote play with my Series X. Screen looks great and it’s very comfortable to hold and play for extended periods of time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld can compete with gaming PCs. I am able to run COD and other big games with no issue. Definetely worth the extra money over a steam deck. I would definetely go ahead and get the extra 2tb SSD.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not ready for launch.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Software is not ready, there are missing drivers that Asus doesn't seem to provide, you have to sit through 4 hours of updates and set-up before you can attempt to play anything, then you'll find a bug that requires a total reinstall of Windows. The set up experience is very very poor. The fan is not "silent" when running the device at a usable power profile. When reviewers called this device "light", I don't know what they were comparing it to.. I find it heavy and cumbersome to use. The SD card slot straight up does not work on my unit. I'd say most of the issues are software related, and until those are fixed (if), hold off on this one. I'm getting better game performance streaming games on a $299 Logitech G Cloud.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear JayM,

      We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. Be sure to complete all pending updates on both Armoury Crate and Windows updates. In regards to the S card issue, please provide the brand, model number and size so we can verify compatibility. If you’re experiencing issues, feel free to contact me if you have any technical or general questions. You can reach me at customerloyalty@asus.com. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    Can't wait to see where these devices go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handled only complaint is lack of io it does get hot but that was expected ui is a little buggy at times in armoury crate but each up date seems to slowly improve it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog ally good but not perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Not really a console experience more like a laptop with a controller attached. And it is running windows. But I have had no problems with mine. Not to say it’s a perfect product but it does what it’s advertised to do

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    A beautiful machine!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Able to play all my game pass games and diablo 4 without fail! With a separate power adapter it becomes a whole desktop ready for work on the go as well. Asus regularly updates the machine too, nothing else i can ask from it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best handheld I have had yet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally is everything ai expected and more. I am able to play all the games that I want now without restriction. The system itself is responsive and provides a quality gaming experience.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Asus Rog Ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as a windows device and gaming machine all in a portable form factor. I got the open box in good condition. Did not come with a charger, but it works

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    For the price it worked well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, only downside was the X released 2 weeks after so I immediately returned it for the X

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect PC companion

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect on the go companion, I use it to stream from my desktop at home and on the go for indie games and most triple A titles on lower settings. Even playing helldivers on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good starts, can only get better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been very good so far, there are hiccups here and there but its the same with any windows based device. I haven't had any issues myself but I dont use the micro sd slot.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing handheld love it use it daily and plays all my favorites. Easy to upgrade ssd highely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, able to play games smoothly as well as emulation which is why I was looking for.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It's great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fire, no longer do I have to suffer trying to game on a mac yipeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Dream Come True

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work and rent a small room out of town so I take this bad boy with me for the week❤️ Also this is my 2nd Open Box Excellent condition purchase I have made from Best Buy and both products been like new

    I would recommend this to a friend