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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 9,123 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this handheld pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery could be better, but with the correct tweaking this handheld is a beast, while keeping the thermals great and the battery lasting between 1:30-2:30

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Bro. Trust me. It’s a PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I had it for a few weeks and love it. It’s a PC, so, be prepared to do a lot of tinkering and setting up to get it the way you want. I have a Steam Deck as well, but haven’t touched it since I got this…it’s good!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth and nice screen. Good sticks and speakers are nice! Defiantly recommend the rog ally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ROG Ally Review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best handheld i have used in a long time. It runs the extreme z1 processor and windows so I can run steam on it and many of my games on it as well. It has a 500 gig drive but you can always up grade it. Its super customizable and easy to set up. Thank you for reading my review

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Powerful but expensive

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful little gaming device but pricey. For the price you could just go with a PlayStation but if you want portable this is great.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Has helped me enjoy gaming again in 2023. Haven't touched my gaming PC in weeks because of it. Zero problems what's so ever! Word of advice, ignore the subreddit when making a decision to purchase lol.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing system. I was in the Va hospital for 2 weeks and this got me through

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally Extreme Processor.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Specially if you can mess with the setting it'll run even better.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it . It has a very big screen . I can download any game .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Rog Ally Z1 Extreme

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Asus Rog Ally z1 Extreme surpassed my expectations. Performance is just amazing and the fact that I can do anything relating to windows 11 makes it that much more useful.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader

    Rated 4 out of 5 stars

    Great option for handheld gaming

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has issues with sd card. Id recommend a familiarity with windows. Overall though it is an excellent handheld for pc faming.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Rog Ally

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I can game anytime and anywhere on the go. Best thing I got yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great addition to my handheld gaming systems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great purchase if you can afford it. Fun times and does the job its meant to :).

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Perfect Handheld Device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing device, with the ability to upgrade the SSD and the access to steam/PSN/ and Xbox game pass, it is the perfect handheld gaming device for on the go or just sitting around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Best Buy Employee

    Rated 5 out of 5 stars

    A great product for on the go gaming

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] So far no issues. I’ve played steam games/epic games and there’s no lag whatsoever. It’s great if you have to travel but still want to play your games + you can play at the comfort of your bed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is awesome, runs very smoothly, perfect performance. A great gift for a special person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful little unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily worth the price tag, if you're looking for a great way to play PC games on the go, or if you're like me and you enjoy emulation, this is the way to go, it has just the right processing power, and you can customize it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ally 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it but I didn’t I was considering buying this or a steam deck and I went with this and it’s kind of letdown I bought it open box I don’t know if that’s the reason but it was a little slow paying that much money and it was slow I was a little disappointed so I returned it I’m just gonna get to steam deck

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Bubba,

      Thank you for sharing your experience with the ROG Ally. We’re sorry to hear that the performance did not meet your expectations and apologize for the disappointment this has caused. Your feedback is appreciated and will be passed along to our product team for review.

      We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018106-0629" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Rated 3 out of 5 stars

    It's Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device basically works. The pro of having windows is also the main issue with it. A lot of the issues i have are due to the fact that I don't want to tinker with the device in order to get my games running well. I also don't like touching the screen, which is absolutely necessary unless you have a keyboard and mouse connected. I suppose I was looking for an experience similar to the Steam Deck. The Ally isn't near as user friendly, and for a device that runs windows, it's really cumbersome to operate with joysticks and buttons. My biggest complaint though is the VRR. For a device that has a 120hz screen and VRR, the implementation is awful. Your games will stutter if the framerate drops below 90fps even with VRR enabled. It's really unfortunate, and I haven't heard anyone else address this issue, but it's there. I really hope ASUS continues to update the device, because it does have potential. It just feels unfinished right now. Couple that with the difficulty of using windows with a touchscreen and controller, and it's not a pleasant experience. However, if you don't mind fiddling with it, you'll probably love it. It is powerful, and not constrained by Steam OS, so a fair amount of games I've wanted to play on the Deck but couldn't, are fully playable on the Ally. If they would fix the VRR if possible, that would be great. That and the framerate limiter which at the time of this review still doesn't work properly.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Valued Customer,

      It is really unfortunate to hear about your disappointment with the ROG Ally. This is not the kind of experience we want our customers to have with any ASUS product. We understand how frustrating it must be to experience a product not performing as expected and we would like to make it right. Please note that there will be future updates to the ROG Ally that will improve overall system performance and stability. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2306018106-0061" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support Asus

  • Cons mentioned:
    Sd card reader

    Rated 5 out of 5 stars

    Rog ally

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome. My sd cards work. Pretty much a windows machine with controller. Ssd can be upgraded and some people have had problems with their sd cards so beware and do more research to see if it works for you

    I would recommend this to a friend