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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 9,123 reviews
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Portable and efficient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really convenient to have something like this where i can play xbox games but also download emulators to play. It’s like having all the retro and new games in palm of my hands

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ROG Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chose this over steam deck. Battery could be better, but it’s an amazing piece of hardware tbh. After getting emulation, ps cloud gaming, remote play, steam and Xbox gaming all setup, this is an absolute beast.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for handheld but power is oof

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the specs on this are amazing and I do enjoy gaming in it but the technology is not there for battery life. It almost negates the idea of being handheld. Only con but it is a big one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device, amazing handheld power.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device, for me, is overall better than a steam deck in every way. Both are great devices. But, if you want to make sure you can play all your games, plus have the power to play them, this is the device you’ll want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alot of Tinkering

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This takes a litttle time to set up to yiyr liking but it is versitile and ready to take on almost anything besides modern open workd AAA at reasonable frame rates (30-60) and resolution of 720p or so.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Enjoyable for the casual gamer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont get to play like I once did but having this make its easier. I can put it away fast when the baby is crying. Then pick it back up later.

    I would recommend this to a friend
  • Cons mentioned:
    Sd card reader, Storage capacity

    Rated 2 out of 5 stars

    SD card issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be much happier if the sd card slot did not stop working towards the end of my return period. I was lucky in the sense that it didnt destroy my sd card. If they come out with a new hardware revision that does not have these issues, id certainly be purchasing another though. 512gb is simply not enough storage for me, and being able to swap sd cards on the fly is certainly important to me.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nragni

      We're sorry to hear about the unfortunate experience you're having with your SD card stopped work. All ASUS products undergo intensive quality control, testing, and inspections.
      ASUS provides warranty coverage in order to fix or repair any product that may stop working prematurely under normal usage. questions:
      1. SD card brand and model
      2. SD card capacity
      3. How much storage capacity has been used on the SD card
      4. SD card is first time use?
      5. SD card worked on other devices after failing on the ROG Ally?
      6. Thermal profile usually used > Silent / performance / turbo / manual
      If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306018122-0043) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    I'm happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted. I am not a computer person and this is super easy to use. The armory crate puts all the games in one spot. Feels good in my hands.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Its a fun experience!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No device is perfect. If you have the patience to deal with the windows OS you will be able to get more out of the device. I run it at 18W and a different fan curve when handheld. Performance is pretty stable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing and is so powerful! It has a beautiful display and the buttons and analogs feel pretty decent. Would've been nice if they would have made them hall effect but not a deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this handheld, expecting not to like it. After i was disappointed in the steam deck, but this ROG ALLY completely exceeded my expectations. I love this thing, it has quickly become my favorite place to game on.

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 4 out of 5 stars

    PC to go...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really portable PC only problem is that it get really hot. But is more for a shooter game. RTS games play nice like StarCraft 2

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolute Fire

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros Screen clarity and brightness Refresh rate 120 Z1 Extreme is Amazing little chip Sound louder then my laptop Plays everything I tried without issues Cons White/ gets dirty easy One usb port

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best computer of all time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. I wasn't completely aold onnthe rog ally, but it was on sale so i took the chance. Never going back. I will never use a laptop for gaming again.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Performance and Portability!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't keep my hands off the thing! It's one of the best handheld PCs I've owned and I've owned quite a few so if you're looking for something with power and portability the ROG Ally is must-have for Just about anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ally fills the gap for me from sitting at my computer to being able to continue my games on the couch or bed when im tired of sitting at the computer desk. Definitely has its place for me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, nice addition to my gaming collection I use it as an emulator: perfect for that

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best PC gaming handheld out right now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love my ROG Ally, incredible performance for its size and makes handheld PC gaming a breeze. The 120hz screen is very impressive for a handheld and the specs allow for most games to run at solid performance.

    I would recommend this to a friend
  • Pros mentioned:
    Game compatibility

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the product. It runs almost every game. It is a fun device for me and my son. Perfect for not only game also for daily simple tasks instead of a desktop or laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Rog ally

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a real strong, love-hate relationship with this consul packs a good punch, but really lacks in battery life

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear PainZ,
      We certainly understand your disappointment with the product, We certainly value your feedback on this matter, and I will be letting the related department know about the issues you are experiencing for continuous improvements to the product line. If you need any assistance, feel free to contact me at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. , and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is [ N2306018106-0048] for us to better assist you. Thank you for choosing ASUS!


      Best Regards,
      Schottky,
      ASUS Customer Loyalty US Support Asus