Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Awesome device!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the product. Best buy is such an amazing place to fet the latest technology.
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes a little while to update initially but once complete this thing is amazing. It’s been able to play every game I’ve thrown at it so far.
I would recommend this to a friend - Pros mentioned:Overall performance
Power Packed Handheld
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Rog Ally is an amazing handheld pc! The graphics are awesome, it runs very smoothly and I love having many of my games available to me on the go! Definitely worth the investment!
I would recommend this to a friend - Cons mentioned:Battery life
Great hand-held
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only downside is its battery doesn't last long while playing AAA games, and it could use a 1 TB SSD. I use it both docked with a controller and on the go and I love it!
I would recommend this to a friend - Pros mentioned:Overall performance
Best handheld out there
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs several games great. My only issue is the updating can be tricky if youre not pc savvy. And theyre frequent. Other than that its a great on the go pc
I would recommend this to a friend - Pros mentioned:Overall performance
great handheld with little problems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent but had some problems with sound and bios in the beginning but it's just getting better now with all the fixes. perfect size as well and its powerful gaming device for sure
I would recommend this to a friend - Pros mentioned:Overall performance
Solid product, with some issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device with some issues. Overall solid product! Asus is committed to fixing issues and that goes a long way. They listen to community feedback
I would recommend this to a friend Really great At Home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device is really cool its really a handheld PC with windows 11, with that make sure your tech savy enough to make sure everything is updated to play games of your liking.
I would recommend this to a friend- Pros mentioned:Overall performance
Great Buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ROG Ally for the Win. Love my Ally, still learning to tweak it to its best performance.
I would recommend this to a friend - Cons mentioned:Battery life
Not for everyone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was displayed as the bigger one (more battery and better processor) but got the older one. Then cashier signed me up for a credit card and explained it to me it was like klarna ( or one of the others) got it home was excited to play it (on the go) and found out you have about a hour of gameplay and it’s basically dead… only way to play it is to be plugged in all the time and with the cord it comes with not any other because it’s too slow of a charger. Returned it before 7 days was stuck with credit card.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Jordan M,
We sincerely apologize for the issues you've faced with the ROG Ally and for the inconvenience this may have caused you. What you've experienced was not intentional or representative of our brand. Having returned the Ally, we hope that you were able to obtain a functional replacement.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2306018122-0298" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
That good good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived quickly, bought used, no problems with it, and on top of that got a percent back to be used at Best Buy, put it towards more memory. I am happy with my purchase
I would recommend this to a friend - Pros mentioned:Screen quality
affordable/fantastic all-in-one package computing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful screen, built in controller and excellent touch capability, speakers are divine for the size - feels like a boom box knowledge of how to use Windows is required, not great for a newbie to tech
I would recommend this to a friend - Pros mentioned:Overall performance
Loooovvvveeee it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love everything about it no issues no complaints. Recommend it for anyone who wants a PC handheld/gaming on the go.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The construction quality is somewhat poor, it is fluid for its size, it heats up a little more than expected, the ideal is to always have a power bank
I would recommend this to a friend - Cons mentioned:Battery life
Decent Enough
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful handheld, but I would rather just play on a monitor because of the screen size. Also, the battery life is not very good. Useful for gaming on the go.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Dexter G,
Thank you for sharing your comments regarding the ROG Ally. We understand that it didn't meet your full expectations, and we sincerely apologize for that as we do understand your concerns. Our top priority is providing our customers with a high level of satisfaction, and we'll forward your feedback to our Product Team for review.
To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2306018106-0586" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
[Windows 11/10] Troubleshooting - Short Battery Life (Rapid Battery Drain) - https://www.asus.com/support/faq/1043914/
- Pros mentioned:Overall performance
FINALLY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best gaming decision I've ever made. Has replaced my gaming PC, has replaced my PS4, I no longer play my Switch... I've finally been able to make some progress on my Steam backlog!
I would recommend this to a friend - Pros mentioned:Overall performance
Amazing handheld!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as you get it, UPDATE EVERYTHING!!! Once you get it up and running, it runs beautifully! There are so many youtube videos thag cna help you optimize it and it can run almost any game on it!
I would recommend this to a friend - Pros mentioned:Overall performance
Fast and reliable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a quick fix to gaming on the go or in bed. Haven’t had any issues at all. Great buy and definitely an awesome competitor in its market.
I would recommend this to a friend - Pros mentioned:Overall performance
Travel buddy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best thing I’ve ever brought with me on my travel overseas. On the plane, on the road, and in my hotel. Played games seamlessly at 10W and when I needed more I changed the profile for at least 60 fps
I would recommend this to a friend - Pros mentioned:Portability
Convenient
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this thing. I have a desk job during the day. So when I get home I don't want to sit at a desk to play games, now I can play games from the comfort of my couch.
I would recommend this to a friend