Customer Ratings & Reviews
- Model:
- RC71L-ALLY.Z1X_512
- SKU:
- 12336328
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Storage Capacity
Rating 4.0 out of 5 stars
- Controller
Rating 4.4 out of 5 stars
Customers are saying
Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Game compatibility
Monster
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing can't believe how fast this is. Plays AAA games with 60 fps! Glad I bought this instead of the steam deck. Only downside is the low storage but it is very easy to change.
I would recommend this to a friend - Pros mentioned:Overall performance
This thing is a beast!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you come from PC gaming you will definitely know how to get the most out of the Ally. I’ve made many custom power profiles and in game optimizations to get the best performance out of this monster.
I would recommend this to a friend - Pros mentioned:Overall performance
Works great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as any windows device… some small hiccups but works amazingly. Wish it came with a dock though snd now have to spend another 60 - 90 dollars
I would recommend this to a friend - Pros mentioned:Overall performance
All your games on the go
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There hasnt been a game yet that i cant run at a decent resolution and frame rate. Very happy with the purchase.
I would recommend this to a friend Ally
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a genuinely amazing gadget with every you could ever need. It can be a little finicky sometimes but thats almost to be expected from the sheer amount of power it has.
I would recommend this to a friend- Cons mentioned:Battery life
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had so much fun with the Rog Ally. Only downside of it is that it consumes the battery quickly when not plugged in but other than that it’s a fun toy
I would recommend this to a friend - Pros mentioned:Portability
Amazing handheld!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never owned a gaming PC before and now I can enjoy steam, game pass and all retro games in 1 device that I can take anywhere.
I would recommend this to a friend - Pros mentioned:Overall performance
Rog ally
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have game pass, an xbox, or like the windows eco system, this is the handheld to use. I like my steam deck but the ally is better as far as more options.
I would recommend this to a friend - Cons mentioned:Heat dissipation
Not too bad
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great but has a lot of bugs. All the same I enjoy using it alot. It does get a bit warm.
I would recommend this to a friend - Pros mentioned:Overall performance
RogAllyRocks!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great item and fun to play! Came in very good condition for a very great price!!
I would recommend this to a friend - Pros mentioned:Screen quality
Amazing device!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome screen, power, and battery life. Get solid 2+ hrs playing the latest AAA games with no heat, and 7-10 hrs reading/web surfing. Need a solid dock and it's a full blown laptop replacement.
I would recommend this to a friend - Pros mentioned:Overall performance
Try before you buy, or be like me and don’t
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So interface is not great, controller buttons don’t seems to carry over if your used to using an Xbox controller with your steam games, I thought using the rog rakiri pro would help alleviate this a little bit but it doesn’t, we are many updates and patches away from being a day one recommendation. I will say hardware and performance are superb but it seems Asus may have shot itself in its own foot with the newest bios which anchors down performance
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Rodrigo,
We appreciate you sharing your feedback on this model. We are always known to satisfy our customers with the best quality and features. We do value our customers and take negative customer service experiences very seriously. The joysticks and buttons only work in Steam’s Big Picture Mode. When using Steam’s desktop interface, please open Command Center and manually switch Control Mode to Desktop Mode, then you can use touchscreen or the joysticks and buttons as a mouse to navigate the app.
If you should have any other concerns or feedback feel free to reach out to us at customerloyalty@asus.com. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2306022696-0007) for us to better assist you.
Thank you for choosing ASUS!
Best Regards,
Saskeia
ASUS Customer Loyalty US Support
- Pros mentioned:Overall performance
Id buy 2 if i wasnt broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great handheld gaming system! Plays all the popular games with no issues other than configuring the controller settings to work with the smaller screen. if i could give it more stars i would.
I would recommend this to a friend - Cons mentioned:Battery life
Nice handheld gaming device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gaming experience is great. I can play anywhere. Im giving it only 4 star though due the battery life, im mostly stuck playing while plugged in
I would recommend this to a friend - Pros mentioned:Overall performance
A gift for my son
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his new device.. It was really worth it
I would recommend this to a friend - Pros mentioned:Portability
Great gaming system for $700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic for on the go gaming! I play this every chance I get but am waiting on a way to charge it in the car.
I would recommend this to a friend - Pros mentioned:Overall performance
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding device. I could see those non-technical having issues learning how to set up and configure. But I love it!
I would recommend this to a friend - Pros mentioned:Overall performance
Incredible Device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little gadget. This is definitely not for beginners but there are plenty of tutorials available online. Can't believe how far we have come.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome Portable Diablo 4 Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This handheld is amazing how much power they have packed into this formfactor. I purchased this mainly to play Diablo IV on the go, and it has worked admirably. Other games are cool too, I guess.
I would recommend this to a friend - Cons mentioned:Battery life
Occasionally Amazing
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A mixed bag. I love my ally, when it's running well. If you are running to much stuff, it will sputter and run poorly. The battery life suffers tremendously due to the amazing performance of games. If you want to play with the best and smoothest graphics, expect to be plugged in. The sound on the Ally is awesome. However, hooking up wireless headphones can be a chore.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.
Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.
We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.
We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0385" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
https://www.asus.com/support/FAQ/1043914/