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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9123 reviews

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Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Storage Capacity

    Rating 4.0 out of 5 stars

  • Controller

    Rating 4.4 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are enthusiastic about the product's strong overall performance, portability, and excellent screen quality, along with its impressive game compatibility and lightweight design. However, a significant concern for many users is the mediocre battery life. Additionally, some customers have experienced issues with the SD card reader, and there are desires for improved heat dissipation and greater storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 254 Showing 5,061-5,080 of 9,123 reviews
  • Rated 3 out of 5 stars

    Its got potential

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get that this device has a lot of power being drawn from it, but if you are going to make it portable make it poratble. It has its glitches as everything new will. It has several updates some kept failing and during first setups lots of updates are needed very time consuming. Also over half of the storage is gone before even downloading anything.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Great,

      It's a shame you experiencing issues with your ROG Ally. If possible, give me a detailed description to any specifics in regards to your situation so we can collaborate towards a resolution. Feel free to contact me at cl-adrian@asus.com, and I will help you to the best of my abilities. I am here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Please copy a link to this post as a reference.

      Thank you for choosing ASUS!

      Best Regards,
      Adrian
      ASUS Customer Loyalty – US Support Asus

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great device, love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device, I use it everywhere and really works great. There are a LOT of updates out of the box. That is to be expected with a brand new device in all aspects so it was understandable.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    ASUS ROG ally for the win!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ally is great, if you want powerful gaming on the go this is your best option. The new 323 bios update made this machine even more stable and fun to use. The ASUS Ally for the win!!!

    I would recommend this to a friend
  • Cons mentioned:
    Heat dissipation

    Rated 3 out of 5 stars

    Great but…

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. Ive had both the steam deck and this device. I prefer the Rog Ally. However there is one major issue. It heats up so hot that the sd card slot will not work. This forces you to update the storage. If this device is geared to make pc gaming less intimidating for a more casual audience, then fresh out the box I would have to give it 3 stars.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aaron,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of products we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the SD Card slot issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018106-0386" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/faq/1051166/ Asus

  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Drops the ball in a few departments…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honest review time. This thing is ok, but definitely need ALOT of improvement. It does play some games great, but at what cost? Well… the biggest flaw here is the battery life. Asus made a portable gaming system that gets you about an hour unplugged at 15watts. Which mind you is not going to get you anywhere close to 60fps on medium to high settings on basic games such a skyrim, gta 5, or even basic titles such as minecraft. On top of that, to get somewhat decent frames for a playable experience, you need to jump up to 25w. Not a problem, but good luck playing it for 20 minites unplugged. They need to figure thr battery life problem out. BIG TIME. I took this on a 3 hour plane ride, and had to charge it 3 seperate times. Yes, it does play some games great. But they need at least a 50whr battery in this guy. Orher than that, it runs windows as a OS and that runs terribly on a handheld. Should of went the linux route like the steamdeck. All in All, a 2/5 for me until the battery issue is reoslved

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Aima K,

      Thank you for sharing your feedback on the ROG Ally. We sincerely apologize for the issues you've faced and the inconvenience caused. This is not the quality of service we aim to provide. At ASUS, we take quality control, testing, and inspections seriously to ensure our products meet high standards. What you've experienced was not intentional or representative of our brand. Customer satisfaction is our top priority, and we strive to make every purchase enjoyable. We understand that purchases can be an important decision and we want to ensure that our customers are receiving the best products and services. We will forward your feedback to our Product team for review.

      Please note that there will also be updates to the ROG Ally in the future that will improve overall system performance and stability.

      We would like to make your experience with ASUS a better one. To troubleshoot the battery issue described, we recommend following the steps in the FAQ below. Should the issue persist, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to investigate the problem further or assistance with getting the device repaired.

      We do stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please send us an email at customerloyalty@asus.com and include the case number "N2306018122-0218" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.

      Best Regards,
      Chantae
      ASUS Customer Loyalty US Support

      https://www.asus.com/support/FAQ/1043914/ Asus

  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Nice handheld gaming system.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much fun to play my games when and where I want. Especially since my children have commandeered my Xbox and Switch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great system for PC handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system a little difficult but you get used to it still got a couple bugs that needs to work on and update like any other PC but it's really great it's better than the steam deck

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    I love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is more than I expected..I am still learning more and more about the ROG ally. Sucks that it doesn't have that many accessories..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Sd card reader

    Rated 3 out of 5 stars

    great but needs some polish

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for gaming however i just found out that my microsd card reader is not working may be buggy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Must buy for game pass users

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld pc. Sold my steam deck to buy this because it works better for my needs since I use game pass. Runs starfield and cod great to my surprise.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love this console

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    personally i love this console. I would change 2 things, first you dont have an hdmi or mini hdmi port to connect it to a tv, and second the battery is going to die in 1- 1:30 hours.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked it, all the games can be played very well, the only bad thing is that it has very little storage space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worth the purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Preforms just as expected. Initially I had some storage reading issues but I got them sorted pretty quickly. Loving it so far

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy, one might say the best buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open-box and it came in perfect condition. Able to play AAA games on the go and has only gotten better performance-wise and ASUS continues to push updates.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice handheld but not plug and play

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner of ps5 and switch, I was hoping that I can easily download games on ally and play them without playing around with settings much. But turned out that it’s more complax than playing games on my 4090 pc. Many of terriablely optimized games like gta III definitive edition would suffer to run at 1080p 60 fps even with everything set to low or off. You would also have to try different settings to get a sweet spot of both graphics and frame rate. But generally speaking, it’s still an amzing device. I use it mainly to stream from ps5, it will have to run an older version of remote play and with software to trick remote play to think that I’m using a ps4 controller.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Its alright…

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve usually used a backbone but this product is useful and neat especially if you have the proper accessories.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Asus Ally Rog

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. First one didn't work so good. Second one works like a charm. Can't beat the price too for this type of machine. Lenovo is next on my list. Thanks Best buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excelent gaming experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That's great to hear! Enjoy your gaming experience with the fast processor and excellent graphics. Finding games at good prices adds even more to the satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device i take it with me everywhere i'm a truck diver and i love the fact i can play my games that you usually need a system for. The only problem is you need wifi

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome small windows pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has been awesome so far. Been playing alot of no mans sky. No problems out of the box for me.

    I would recommend this to a friend